H&R Block

The receptionist at this place is either incompetent or was deceitful. I asked how much it would cost to file the tax return. She quoted me a price but I ended up paying 2 – 3 times more. I was upset but there was nothing I could do since my taxes were already completed. If you go to this place, I recommend you asking the tax advisor how much it would cost before he/​she starts and not take the word of a receptionist who didn’t care how much you would pay. My tax advisor was someone called Danitza. She was friendly, well organized and seem very competent. I have no complaints against her just the receptionist.

This tax season was my second time using this location and its «professionals» (I will circle later as to why I say professionals in this manner). My initial visit to this location was seamless; everyone was nice and seemed to know what they were talking about. So of course, being a creature of habit, I returned this year. This year’s visit however was not like my previous visit and resulted in a headache.
The tax «professional» asked if I was interested in the insurance they offer that takes care of any errors they may make. I purchased this insurance last year, and everything was ok. With this year’s return appearing less complicated I opted out. I assumed WRONG, this year was a DISASTER! Even though the staff is friendly, they are not knowledgeable. In my opinion they try to just move you in and out without really trying to understand your individual circumstance, even if you previously filed with them.
In the beginning of this tax year I received some relocation funds in the beginning of the year for the previous year’s moving expenses. As a result, I received an additional w-​2 for that income. When I brought all of my w-​2 forms (including this one for my relocation) to the tax «professional» she asked me if this relocation income was just reimbursement funds for what I had already paid and I replied yes. She then proceeded to tell me that I did not need to include that income because it was just repayment for what I had already paid. So I continued on and filed my taxes. The following week I receive what appeared to be an additional w-​2. I drop it off, and the tax «professional» informed me that I need to file an amended tax return. She completes the amendment and tells me that it is ready for pick up. On the ride back with my co-​worker from picking up my return, he asks to see what she did (he is a tax specialist for the government agency we work at). He looks through the two stacks that are stapled together. One stack is the original grouping of w-​2 forms that I had when I went to H&R block initially and the other is the single w-​2 form that I received a week later. He notices that the second form is a duplicate of a w-​2 in the original stack. We proceed to turn around and I address the tax «professional» that assisted me and inform her that there I think there was some mistreatment in regards to my tax return. She says there is no way she is mistaken and implies that I did not have that w-​2 when I initially visited. I was misinformed by this tax «professional» resulting in me owing the IRS an additional almost $ 400 this year.
The tax «professionals» I think are more focused on satisfying appointment mandates or quotas than really helping you which is why I think this w-​2 was overlooked. As a rule of practice, tax professionals should never advise you to not include anything. So overall I would NEVER refer this location to anyone.
As a result I am filing a claim with the Corporation and I am trying to get this situation cleared up because as a young professional, who really has $ 400 to just throw out there. This review is not a reflection of H&R Block as a whole just this location on Columbia Pike in Arlington VA.