ExecuCar

Used execucar in Boston and DC
On time and very helpful and courteous. Highly recommend this personalized service.

On time, friendly, and safe! Our driver at Dulles was all of that. I will definitely use again! It was me, my spouse, and two young children, it was better than expected!

Dale is professional and courteous… I will book again on my next trip to DC. Thanks!

DJ was my driver and you couldn’t ask for a better or more helpful driver. He was on time and the vehicle was impeccable. I’ll definitely use them again!

Art was a great driver! Met me on time at the airport, had a good conversation on the way home, and was very courteous

Prompt, courteous and competent. I had a very different experience from the review below. My luggage was lost by the airline & delayed me: the driver maintained excellent communications throughout and provided a pleasant ride home from DCA to NE DC. I travel a great deal for work and plan to use this service regularly.

Unreliable service, poor customer service.
I booked a pickup at IAD for an International flight. Customs took too long so the driver just left. No phone call. The driver says he called, it’s wonderful to have a cell phone log that proves otherwise. They stated they will not wait past 2 hours, company policy, even though the flight status showed the flight was in customs.
Lots of excuses from dispatch (Sue) and reservations (Kathy). No car available to fix the problem, no guarantee that the charges will be dropped. Bottom line, if it’s an important pickup look somewhere else or you or your person could end up stranded.
Spent a hour on the phone even spoke with the reservations supervisor Susie without resolution. My guest ended up taking a cab.
Update:
I was contacted by ExecuCar to DM them my details after a Twitter post…
Guess what? No reply from ExecuCar in over 12 hours same level of service as above!!!

Professional and on time. Car was in tip top shape. The driver was friendly and well dressed.

Car service was great — we had a last minute change and they were on top of it — great service, clean SUV and Andy was helpful and friendly. We would use again while in the Washington DC area.

Took private car from National to hotel. On time, great driver, and safe. Will recommend to all. Will
Use next time in DC! Hope I get Kenny again!

Very disappointed. Never have I been so squeezed like a sardine. Even though I requested a vehicle for 4 people with luggage we were sent the smallest Prius. I requested a Lincoln Town car and got a Prius. Got a lot of needling for the effort from my fellow travelers. Never again will I use or recommend this service.

Great service, prompt communication, smooth drive thru rush hour DC traffic.
Perfect. After a super shuttle nightmare drive recently on the same run, This was great!

Execucar you are the worst! 4 hours before my scheduled pickup you call to say you have canceled my reservation due to terrible road conditions. You are all a bunch of liars! Thank God for DC Yellow cab who came to the rescue and got me to Dulles. The roads were perfectly clear. You morons don’t know what snow is. I will never ever use you again! Future customers beware, they will leave you hanging!

The worst car service I have ever used. My company booked this trip for me so I did not even have the opportunity to check reviews prior to using this service. Landed at dca was out in about 20min since my arrival. the flight was delayed 15min but my driver still made me wait 30min (total 45min after the scheduled pick up time) until he got to the airport. I thought they are supposed to track flights, I guess not these guys! The driver said that it was not his mistake that the dispatch screwed up and seemed as if he was not happy about being employed by this company. Will never use this company again and I notified my assistant to make sure to to book with them if in case we Caine back to dc again.
One more thing that was shocking the car smelled very bad. I asked the driver to open the window when it was 17f outside that’s how bad it was.

I don’t generally write reviews, but this experience was just so ridiculous I decided it was necessary.
SUMMARY: Execucar driver was unprofessional – said he was «too tired» to drive us, tried to leave without us, argued with us – and we opted to PAY for a regular cab instead of use our complimentary Execucar ride provided by the hotel because he was simply terrible.
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Last night, we were leaving the Gaylord National Harbor Convention Center. We were told by the Gaylord, which uses Execucar, that the driver is taking people to the other hotel every hour. It’s 3:07AM when we find this out, but we figure we should have checked on that earlier, so waiting is not much of an issue. However, when the driver comes back (about 45 minutes later), he looks at us – with an expression that tells us he’s very put out – and says he’s «too tired» to drive us. We were literally just stunned by this. We told him the hotel told us he was supposed to take us to the other hotel, but he just kind of repeated himself and then walked away.
If THAT hadn’t been terrible in itself – to hear your supposed driver say he’s too tired to drive you – while one of our party went to go ask the hotel what we should do, the driver comes back 5 – 10 minutes later and proceeds to offer a ride to ANOTHER group waiting outside.
We went out to confront him, and he said that he would take this other group and then «if I come back» he’d take our group. Needless to say, some of our party lost their tempers, but this driver then started arguing with us when we questioned him taking another group when he said he was «too tired» to take us. He got very belligerent and said «well I AM too tired!»
I understand it’s hard to have a job where you need to drive people after 3AM, but this isn’t our problem and we shouldn’t have to deal with drivers behaving this way. We ended up washing our hands of it and paying for a regular cab to get to the hotel instead of using the Execucar service that was covered by the Gaylord.
We also understand that it is the Gaylord hotel’s issue as well for setting this odd shuttle system up for us and we WILL be talking to them today when we return to the convention, but as it said Execucar on the driver’s name tag I’m putting this review here.

Unreliable. The one essential requirement for private car service to the airport for the driver to show up, on time. The car I reserved for a flight this morning did not show up at the reserved time. I received a voice mail that the car was late because of traffics and would be another 15 minutes. Message said to return dispatcher’s call. I tried – and got a recorded message that the person was unavailable but no option to leave a message. Tried again, same result. I looked up the 800 number for the company and after a short hold, reached someone who put me on hold to check on the driver’s status and I was told he was still 10 to 12 minutes away. I canceled although was told they would put my «request» into their complaint system. Used Über to call for a town car that arrived in 4 minutes. From now on, I use Über, Execucar never.

We finally found our driver inside the airport. Extemely poor attitude, appearance, and disposition. Was not holding a sign. He made no introduction of himself, not to mention not a «good evening Mr. Chance». Refused to pick us up at the curb near the passenger door of the terminal when specifically requested, but rather had my wife and I walk out to the vehicle in the rain with no umbrella. Would only carry one of two pieces of luggage, even though one was small and both were on rollers. He was also not familiar with the vehicle, for example he did not know how to put the radio on the FM band. We ended up listening to the music on my wife’s phone.
Totally different from the pickup service and not at all what I can appreciate for Executive Service.
Have had much greater service in a taxi. So definitely over priced!
Comments above will also be placed on Trip Advisor and Unilocal…
Sincerely,
Lorenzo Chance

Friendly drivers, clean cars.
Way cheaper than a cab.

After recently relocating to the DC area, I needed to find a car service to get me to and from Dulles airport for business trips due to me not knowing the area. I booked ExecuCar on 8÷23÷14 for a 7 a.m. flight on 8÷25÷14. The car was scheduled to pick me up in Fairfax, VA at 5:15 a.m. Around 4:30 a.m., a customer service representative called to say the town car broke down on the way and they were sending a taxi cab. That’s fine, but that’s not what I paid for. The taxi cab came on time and got me to Dulles in 15 minutes. The headache came on the return trip.
My domestic flight was to land at 11:55 p.m. on 8÷29÷14 and per the agreement, a driver would be waiting in baggage claim holding a sign with my name on it. As we landed, I received a text message stating the driver will greet me at baggage claim and provided his phone number. I arrived in baggage claim by 12:10 a.m. and me not knowing the airport, I walked from one end of baggage claim to the other end where my flight’s bags were arriving. I see no driver. I called the number provided in the text message at 12:12 a.m. and a lady answered, not the driver. She stated she would call the driver to see where he was. Fine. At 12:14 a.m. I received a call from the driver saying he was on his way to the airport but he’s far. I do not know the area so I had no idea where he’s coming from or how long it was going to take. So I sat in baggage claim waiting.
I received a call from the driver at 12:40 a.m. asking me where I was and I replied in baggage claim where you’re supposed to meet me. He says okay come outside. I reply to him you can either go up to passenger pick up (Level 2) or down to taxi cabs (Level 1). He told me to go up, so I walked outside and waited for 15 minutes. No driver. He called back and said come down stairs outside. I walked back inside the airport, go downstairs to the taxi area and waited for 10 minutes. By this time, it’s after 1 a.m. He called back and stated he saw me standing outside and to walk down the street to the parking lot. By this time, I’ve waited for an hour and should NOT have to walk to the parking lot to meet the driver.
The driver stated he was sleeping when the dispatcher called him to go to Dulles to pick me up. ExecuCar knows when my flight is landing, so why wasn’t a car already there waiting? This is the service I had paid for. FURTHERMORE, on the ride home, the driver ran TWO red lights!!! I will NEVER use ExecuCar again for travel and will be advising my company to NOT use this car service.

Two nights prior to my trip, I ordered Execucar Service online. I needed to get from my place in DC to Reagan National. The online site lets you track the driver who is in route to pick you up.
My scheduled pick-​up time was 0515 hours in the morning. At 0500 hours, logged on to their website and checked to see where my ride was located, and to my shock, it stated that is was up the street from my residence. So I ran to the window and saw the black SUV pull up. I quickly grabbed my bags and went outside to meet the driver.
I figured for the price I paid, that I would be the only passenger. The driver confirmed that fact when I asked him. The ride Reagan National was smooth and uneventful. No traffic issues whatsoever. The driver was friendly. We conversed about my trip. He gave me some pointers and things to do at once I arrived at my destination. They were very helpful. I arrived at the airport in less than 20 minutes. The driver unloaded my bags. I tipped him nicely and I was on my way.
All around great experience! I will utilize them on my next trip in October.