Don Davis Nissan

Its hard to give a 1 star and only getting this because my sales rep Khiem was great. Now to the long story. Sorry guys! Bought a titan pro 4x after about having 300 miles on it had to take it back due to stalling. It wouldn’t die just RPMs would drop and no throttle respone. Was there for about a week saying they couldn’t get it to duplicate so I went up there and drove 2 service guys around and boom it happened. They said it was a sensor. Also my weather stripping had been warping and they didn’t fix that either remember only 300 miles on the truck. So I was out close to 2 weeks with my truck in service. Now a few weeks later with 2300 miles on it and it is doing the same thing and also jumping into 4wd low by itself on the highway. Which I have taken video of. I called with no call backs. I have also emailed the GM well at least that’s what their website said and now a week later and still no response. Now I’m afraid I’m stuck with a junk truck.

Normally I always give someone the benefit of the doubt because most people can have an off day.
Regardless, I would not recommend going to this dealership. We have bought 2 car’s previously from them in the last 6 years but in the recent months on two separate occasions they disappointed me.
Instance 1: Came in to the dealership to buy a brand new GTR that they had sitting on the lot but they would not honor the 10k Nissan incentive saying its not valid and was going on for last month. Unfortunately for them I pay attention and read so went to another dealership and bought the car with that incentive.
Instance 2: Came to buy a Nissan Maxima last week, could not find the color because the one I saw online was sent back for a Nissan Recall. Ended up picking a color and was told over and over again to come in to make a deal. I have bought multiple high end cars (Lexus, BMW, and Mercedes) and have always dealt with my sales guys over the phone to get make a deal happen so I just have to go in there and sign, these guys insisted to come in. They were pushing to make a sale happen end of the month but I could not make it. I was told Saturday I would get a call, texted the manager 4x and no one cared to reply. I get a call from the survey people on Monday (yesterday) and told them the service sucked. 1 hour later same so called manager calls to apologize because he was «busy Saturday and plus the reason he wasn’t pushing for the deal anymore was because its a new month but come in and we can talk»…So I gave them another chance and went in today and told him that I would come in at a certain time. I waited for over an hour as this «manager» was RIGHT BEHIND ME in another office talking to try to make a deal happen and blatantly ignored me. I had mentioned that I have to leave soon due to work and his answer was «You do IT stuff, so no big deal» …after waiting an hour I left and soon got a phone call saying «ph you left, we were just getting the numbers»
Long story short, they do not value time and the customer service is completely disconnected. This might work previously to keep people waiting but now people have jobs to do just like they do and cannot sit around for hours or come waste time. They should really look at the experience other dealerships create and the friendliness.

Not impressed, I knew more about the Rogue than the salesman did. He was nice but not very knowledgeable.

I tested ALL the electric car options out there. Nissan Leaf WAS the BEST! Mr James Whitehouse, is the standard in excellence for sales people. I am here to tell you they do not put the heat lamp on you. The attitude of Mr Whitehouse was «we have the best value for an electric vehicle on the market.» He wanted me to decide if the vehicle was right for me. Let me also mention that when it comes to being there for you AFTER the sale, the ENTIRE Don Davis TEAM, and they live up to that word, is behind you. Do yourself a favor …
GO THERE!!!

I have no complaints. I brought my car in to the Express Service department around 2:30 for its 30k mile service appointment after I called on the phone. They met with me immediately and the nice woman who serviced my car was excellent and got my car finished in an hour. They even kept me updated while I waited which was very nice.

Once again, I’m reminded just how sleezy Don Davis Nissan is. Upon getting my front bumper replaced after someone backed into me, I come to find that my front NOR back bumper are Nissan stamped parts. They are 2^nd hand replacement parts.
Weird! Especially considering I drove the car off the lot as the «original,» «first-​time» owner. My auto repair man also said the bumper I came in with was missing screws and bolts from improperly installation (nothing to do with being hit.)
My car is «3 years old» yet my service engine soon light is on. Parts on my car aren’t even Nissan stamped parts and I have a feeling I have a long, disappointing road of having to trade in this car due to constant maintenance. So much for my «brand new» car and not having to worry about a payment for a while. I’m devastated and furious that people can be so cruel. I cannot believe they are willing to ruin their reputation just to make a sale.
Don Davis Nissan is NOT quality. Save yourself the heartache and the headache, get your car elsewhere. Your wallet will thank you!

DON’T go to this dealership. I WILL NEVER GO BACK. They are ABSOLUTELY TERRIBLE and literally only care about the sale. The sales guy tried to talk about me being a lifetime customer and reference Sewell’s book about it. THEN when I made the purchase he was no where to be found. I came to pick up the car and NO ONE HELPED me until I found someone. This sales guy wasn’t even there to see the entire process through.
ALSO, I was asking about the CVT transmission and the guy gave an incorrect response (I was testing him) and when I told him he was incorrect his response was something along the lines of «it’s okay sweetheart, it doesn’t matter too much your dad knows what I’m talking about.» I was furious but because I got my car when the terrible tsunami hit Japan I had no other options as my the exact car I wanted wasn’t in stock and they just modified a different one to fit my preferences.
I tell EVERYONE NOT TO GO TO DON DAVIS.

My rating is for the service department. I will give several examples to back it up.
1. I always pay extra for a 5,000 mile oil when I have an oil change. However, they add only 3,000 miles on the sticker to remind me to change the oil. Are they trying to get me to come in more often even though I am paying for the upgraded oil? Or did I pay for the upgraded oil and they gave me only the 3,000 mile oil? This has happened repeatedly.
2. I once sat for three hours to get an oil change. They took my car and forgot to turn in the paperwork so it just sat there for three hours while I waited. No apology from them.
3. Every time I take my car in, they always tell me of other things that are wrong… the brakes are bad, fluids are dirty, battery is about to go out. I have taken my car to other mechanics to repair the problems (because Don Davis is so outrageously expensive) and the other mechanics told me that nothing was wrong. Don Davis will make it up to get you to spend extra money.

This dealership only cares about a sale and nothing about their customers! I’ve owned 2 Nissans (from another dealership) and decided to lease my Altima from Don Davis… From start to finish (of my lease) They show no concern about the customers. This will be my first time looking for anything that is NOT a nissan. Thanks Don Davis for your poor service to customers! Oh yeah, if you decide to still give them a try make sure your maintenance package is NOT through a 3^rd party company they like to use called Careguard. Insist they package be a Nissan package, don davis and careguard are two crocks that obviously lookout for each other! This is a one night stand that lasted too long. So excited to give you your car back and forget you ever existed!

I just bought a new-​2-​me p/​u from Don Davis and i’m totally impressed with the people I dealt with. They dealt with me on my price and thks to Charles H. I got it at my price. That beats the folks at Classic Chevrolet Pre-​owned up in Grapevine. They didn’t want to deal with me and lost a sale. To bad, so sad! So guys if ur lookin 4 a new or used vehicle, go check out Don Davis in Arlington just off I-​20 and I hope u have a great experience like I did. :-D

We’re out car shopping for a new car for my wife. She was totally impressed at the professionalism of the staff of Don Davis Nissan. Our sales representative, Derrick Thomas, listened to what she needed in a vehicle and showed her models he felt shed be interested in. Our test drive was very informative. Derrick took the time to «walk» my wife through all the feature of the vehicle she was considering. Don Davis rates very high on the list of dealers we’ve visited.

Took my Infiniti for oil change there, they took good care of me. Only issue was my appointment was scheduled for 9, car didn’t go in shop till 10 or so. It wasn’t an issue at all for me considering I was patient, and the staff was great, very nice… who know, maybe they ran into an issue with other vehicles in the shop that set the time back. But if I were someone who had a full days schedule of running errands, I could see issues arising due pointless scheduling days beforehand. But like I said, could have been a small issue with another vehicle.

I bought a Nissan from don Davis less than a year ago, tried to call them today about a tire going low and the tires are filled with nitrogen. I needed to know where I could get nitrogen for them. First thing after 10 min. On hold I was passed to a don Davis dodge house. They tried to transfer me to the Nissan depart. Finally after waiting another 10 min. Someone came back on the line and said no one was answering the phone. POOR SERVICE!!!

The Service Department is horrible. The Service Advisors themselves are clueless. They don’t know what they are talking about half the time and they always try and push BS work you don’t need. Watch them, because they are sneaky. They will hold your car all day and wait for the last minute to call you and say you need all this work done when it is almost closing time. We’ve since got rid of our Nissan and couldn’t be happier.

we always receive fantastic service here no matter who is working the shift.
calling ahead and scheduling an appointment helps a lot because waits times are usually very long otherwise. lobby and public bathrooms are very clean and tidy.
shout out to Ryan Turner for taking care of us whenever he can!

I was driving through Texas on my move from Cali to Florida when I stopped in and had lunch with a friend. It was such a great day already, I should have known that I wouldn’t get my 2000 Nissan Maxima started. Since it was 2 o’clock already and I wanted to be in Texas as short as possible, a Nissan dealer was my only choice. I called and talked to service advisor Dean Hudkins and told him to expect a completely full car loaded with a surfboard on top to be towed in.
Their lot is gigantic (a Texas thing maybe) so I didn’t know they had a separate building for new cars and used cars. I was pointed to the used car building and found Dean pretty easy. I told him the situation and that I would prefer to be on the road as soon as possible. He couldn’t give me any guarantee without looking at it, even though I’m lookin at the clock. By this time it was 3 o’clock so while they look at my car, I look for hotel prices.
Luckily, it was just the starter motor and they had one in stock and he thinks he can have it all done today. By 4:15 it was all done and I was one the road by 4:30. It’s been about three weeks and the car has had no problems since. I don’t particularly want to drive through Texas again, but if I do break down, I would definitely hit up this dealer.

About the Service Depot:
I would say the place is ran by monkeys but monkeys are quite intelligent animals and therefor would insult primates everywhere!
I spent 10 minutes on hold to make an appointment, at which point I hung up and tried to call again, where I was put on hold for another 5 minutes, then redirected to another department, put on hold for 3 more minutes and was connected to a voicemail, so I had to call the other line again and had to wait some more. It may be me, but I feel like it shouldn’t take 20 minutes of being on hold just to make an appointment.
Once I get that squared away I take my car in, no problem, I wait, I pay, they tell me a part has been recalled, I drive away…
It turns out, I drove away with an oil leak. Mind you, this is an ’08 car, it shouldn’t be having an oil leak under any circumstances. They had charged me for a part that they didn’t even put on my car, (so it was only $ 0.80, it’s the principle).
So I have to wait until Monday to take it in, so in the mean time I cannot drive my car. The website says the service shop opens at 7:00, while the doors may open at 7:00 that is only for pick-​ups. The technicians don’t have to be in until 8 o’clock, so expect to be waiting.
I then go to the same center that worked on my car to begin with, then they said if their was some faulty work I had to go to the main service building. So of course, what do they tell me once I get there? You got it, if I took it in to express, and they were the ones that did it, then they are the ones that have to take care of it. I made it immediately clear that I refused to drive back and forth and so they said they would take care of it.
I had later asked about the recall the Service Associate warned me about, with the papers and everything. I already had my doubts about this so called «recall,» and as it turns out, not only was it for another year car, it was also for a completely different model.
My car isn’t leaking oil anymore, but I am also never going to touch my car again or God himself may strike me down with a lightening bolt!