Custom Masonry

Custom Masonry filled in my new front landing and stairs, back stairs, and slab for shed. The work was performed well, on-​time, and on budget. The price was very reasonable compared to several other quotes. Would definitely recommend Custom Masonry to do concrete work.

I hired Custom Masonry to remove my existing flagstone patio and re-​install with new flagstones. Very good irregular flagstone patio design and reasonably priced and timely installed but shoddy clean-​up and poor communication. Bill speaks too much like of an army man. Short and blunt and sometimes rude with yelling. Does not always answer questions and sometimes does not reply to email. Clean up is their weakness. Be prepared to do clean up the mess yourself or find someone else to do it for you and pay more. The stains on patio were difficult to remove and I worked my butt off scrubbing them off using sulfamic acid and power washing. When Bill was giving estimate he said I could keep one of my favorite old stones in new patio but he did not do that during installation and I was disappointed. He did not let me keep my favorite big blue flagstone. He also said I could pick a pallet at stone yard but he would not help me pick the pallet because he said it was Saturday and «he wants to be with his family». He said his family was more important than customers and that’s understandable. I had no experience with pallets at stone yard and I thought it would be easy to pick one but it wasn’t. The stone yard hours were too limited and I would have to take off from work if I were to get Bill’s advice (if he’s willing to help). There were so many pallets and the majority of stones were brown and stones were clustered so tightly closely together it was hard to see inside. None of them were great and I had to pick one. Bill said they were brown because they were «dirty». Good advice there but too late I already picked one. They installed the flagstone patio using the pallet I picked and as it turned out there was one bright orange stone! It stood out too much and I didn’t like it at first but it takes time to get used to this stone. I felt Bill should have alerted me to this stone before installing it. When I complained about the orange stone he said «you picked the pallet!» Wonderful. Other than well designed patio I feel his company is not willing to go the extra mile of making customers happy. His statement on his web site «our customers’ needs are of the utmost importance» is not true. His family is obviously more important than customers. (grin) However I truly like the new flagstone patio. It was well designed, and they used Portland cement. No wide cement gaps, patio is flat and squared. It’s just his customer service is lacking. If you have warranty issues or any serious issues you can always go to Better Business Bureau.