Country Florist

The flowers did NOT look as pictured at all! The arrangement my mom received looked cheap and hurriedly thrown together, was filled with carnations when there should have been very few, had no chrysanthemums, and had the wrong colors. The arrangement I picked (which was the same one advertised on their website) had bright yellow, pink, white and orange flowers in it. The one my mom ended up with was dark purple and dark pink with very little white, and that was it. Also, the teddy bear that was hugging the vase was supposed to be a smooth, soft looking bear. The one on my mom’s arrangement looked ratty, cheap and tattered.
Yesterday, I called and spoke with someone at the store, who assured me that I would hear back from the manager within 15 minutes or so. Five hours later, I decided to call back again, and spoke with the manager Sherry. She told me that she would remake the arrangement, and would send someone by my mom’s house the next morning to drop it off and pick up the first arrangement (thought that was somewhat odd). I spoke with my mom this morning, and she said the new flowers she received are MUCH better than the first, and they even gave her a bigger teddy bear.
While I am pleased that they were willing to fix their mistake, I still feel as though this should not have happened in the first place.

My mother and I have both had sour encounters with these people on two separate occasions. The people running the shop are unprofessional, don’t own their mistakes and don’t strive to make them right. Unfortunately they are one of those businesses that don’t handle things well when something goes wrong so they strike me as people who have no service after the initial sale. Without going into too much detail I can honestly say this florist is run by people who have no business being in business.

USE THIS FLORIST AT YOUR OWN RISK — NO GUARANTEE IS OFFERED BY THE ESTABLISHMENT.
I purchased 1 ½ dozen flowers for an event one day before. Over 9 of them turned brown within 8 hours including the one arrangement that the florist arranged for me.
The flowers were ordered 3 weeks in advance and were already in the store when I called to confirm the order 5 days before I picked them up. They were cut as directed and placed in water immediately. Some were refrigerated and others were in a home set at 68 degrees temperature. The one arranged by florist were refrigerated and were brown also. There was no correlation between ones in fridge or not.
I had to pay premium for a rush order to another reputable florist for next day for the event. As these were already in stock 5 days before I needed them and was told she needed 3 week lead time to order, I can only assume they were on hand at least a week before my planned pick up time and not fresh. The owner was belligerent and would not even offer a partial refund.
I will say that the designer at the florist, Francis is quite helpful and courteous.