Citibank

Today I went to this Citibank with the intent to open an account there. It was not busy at all.
Beside the tellers, one of them quite friendly, there were two women in different offices of the bank. One was doing paperwork and the other was talking with a customer, I assume. A man also arrived saying he was the financial adviser. I was told that the manager had left early feeling sick. No one was particularly interested in helping me. The financial adviser was in a rush to leave; the woman doing paperwork disappeared to another part of the office; and the one talking with the customer was still talking… Twenty-​five minutes passed. Finally one of the women staff reappeared and finally called me to her office. But since it was getting closer to 5 pm, she appeared disinterested in getting involved with my quest. She rattled off some information, gave me her card, and basically sent me off… for another day… I will not go back.

This is my favorite Citibank in the area. I had an issue with my account and came by right when they opened. Mr. Banks (yes, his real name) was super helpful and got everything taken care of. He also asked some good follow-​up questions and had some suggestions for steps I might take that were separate from my reason for coming in.
I gave it four stars because it is kind of a pain to drive to (though I guess not that much worse than anything else in Arlington). Parking is limited, both the number of spots and how long you can park there. If it weren’t for that, I’d give it 5 stars for sure.

The service is really good here, has been since i started banking here. They completely understand the concept of appreciation of trust. Meaning, they appreciate that you trust them enough to deposit your money there, and they treat you well.
This place is located in the Balston area in Arlington.

Love this location of Citibank. Customer service is always good and Tellers are very prompt and helpful. I can get most of my banking done at the Teller itself — don’t have to wait for a Financial Specialist as is the case with most banks!