Brooke Rental Center

These guys got me out of a jam! I called them with only a few hours notice and needed wine glasses for an office function. They explained they could have them 3 or 4 hours later since they would have to come from the Vienna location. They ended up dropping them off to the location 2 hours earlier than expected for us to come pickup. The rep I spoke to on the phone was very helpful and friendly as well

I called to make a reservation for two round tables, two round tablecloths, one rectangular tablecloth, and three chairs. The gentleman sounded a bit put out to have to deal with me, and only reluctantly confirmed the prices. My husband went to pick up the items the Saturday of our event, and was told I’d ordered two rectangular tables. My husband called me at home and asked the representative to speak with me, and he loudly and rudely told me I had ordered wrong. They didn’t have what we needed (and had asked to reserve). Luckily, we attempted the pick-​up early enough that we were able to go to the Brooke Rental Center at their Vienna location for the items, but if we’d gone a little later we’d have been out of luck and up the creek.
The items themselves were fine for our purpose.
I would never use the Arlington location again. The people at the Vienna location were helpful, but my confidence in the company as a whole has been severely compromised.

Never again! Terrible customer service!! They told me I would have to pick up the furniture because they couldn’t deliver, but failed to tell me that I would have to pick up not where I had ordered, but in another location much farther away. Very rude to me when I raised this as a concern. Tables and chairs ok. Table legs didn’t have the usual clip that keeps them folded so they fall open as you carry them. (A very cheap fix but too cheap for these guys.) Also they have extremely inconvenient hours. Not open Sunday and not open late during the week. So if you rent equipment for a Saturday event you have to take time off on Monday in order to return the furniture.

I called to rent tables and chairs for Thanksgiving and was happy with the price. I asked to have them delivered and the guy on the phone talked me out of it (obviously didn’t want to). I called a few days later to change to delivery (after trying and not getting anybody for a few days) and they said they were booked. They told me I could pick up Tuesday or Wednesday but when I got there on Tuesday, the person at the desk kept asking me what day I said I would be there and I kept saying you said either day was fine. He was not happy with my answer. He was never out and out rude, but pretty darn close. Good prices. Horrible customer service.

Terrible customer service. Stressed when I made the order that I would like it delivered sooner rather later in the day, no effort was made to accommodate that wish. Was told I would receive the order between 1−3pm. 3pm… no delivery.
Was given no courtesy call that they were an hour and a half later than the original time frame. When I called to explain my situation, I told them I was extremely disappointed and their customer service could use some work, his response was — «thank you, thank you, thank you» CLICK. Thank YOU for all your help Jim!

I’ve used this location in Arlington several times and they have always had what I wanted (generally party related stuff). BUT, it is impossible to find out what HOURS they are open from their website, their rental receipt or their phone message. Geesh — what kind of business operates like that??? So, I think they need some competion in the area…

Worst furniture rental company! We are a home builder and a Stager we hired selected this company for their furniture rental for our $ 1.5 million dollar property. The furniture they brought to the property could have been from craigslist or Big Lots! …there were broken pieces, mismatched furniture, etc. Never use them.

I agree with previous reviewer– zero stars should be an option. I put in a request on a Monday for pick up on Saturday. Apparently my order was never «confirmed» so that’s why when I showed up the man working didn’t know what I was talking about and it was silly of me to just show up without a «confirmation.» Apparently the first email you get from them is a «request» only and they have 48 hours to tell you yes or no. Well they had plenty more than 48 hours and didn’t do anything about my «request.» The general attitude was that it was my fault for not knowing any better instead of «hey– we made a mistake and we apologize.» To summarize… zero stars. Honestly it’s mostly for the attitude– I get it– stuff falls through the cracks, but it is NOT the customer’s fault. It is NOT the customers duty to check on whether YOU are doing your job right.

We rented all furniture, plateware, and glassware for a formal dinner for 16 guests at our home. From the beginning, Brooke Rental was extremely helpful.
The 2 guys who delivered all of our rental equipment were extremely nice. They helped set everything up, which we didn’t expect them to do! As well, they were extremely careful when walking through our house and bringing everything in; we always appreciate that!
Thank you to Brooke Rental for making our party a seamless hit!

1^st time I rented tables & chairs from them on a Saturday morning, they were understaffed & the whole process took almost an hour. Was told they’d be closed Sunday so I could return everything Monday morning; They’d be open by 7:30am. Clerk didn’t show up until 8:20am, making me late for work.
I had slim pickings for a recent birthday party so I decided to give it one more shot, allowing for the expected delays. This time I was greeted with beratement for holding onto the tables/​chairs an extra day, WHICH THEY CHARGED ME FOR, and a guilt trip regarding dirt on the chair seats that only a forensic investigator could find. I don’t understand where they get off complaining about extra $$ or having to do their actual job (QA). Ridiculous.
I will not be renting from them again.

Great stuff! We rented a tiller and a slicing aerator and everything was in great condition and the guy that works there is super nice-​explained how to start and operate each piece of equipment and helped us load them. Can’t wait to rent more power tools!

Horrible customer service and equipment was junk. I could never get anyone to answer the phone the first time I called, and when I did get through they had a hard time understanding english. They neither delivered or picked up my tables and chairs on time or they went to the wrong side of my building. The main office did not return my calls and were rude over the phone, constantly interrupting. The tables were junk — falling apart — and the delivery guys threw them needlessly around when delivered. I usually do my homework before renting equipment or going to a new business, but lack of time required me to pick the first company I saw. The only shining star for this company is the website — very user friendly. Deceiving considering the rest of the experience was bad. My recommendation is to rent someplace else!

Have to agree with another reviewer’s complaint: hours are not posted anywhere. It’s early morning on a Sunday, and I just want to plan my task, whether for today (if they’re open today) or for another day (if not). But no hours on the website. No voice-​mail with hours stated in the greeting. Is this 2012 or 1912? FAIL.
I rented a drywall lift from them once and that went fine, so I’ll split the difference — 3 stars. If it weren’t for that favorable experience, it would be 1 star for their annoying lack of attention to the basics of business. Meh.

This rental company set its trucks to park all over my neighborhood blocking access to garages and parking. They also parked in fire lanes, and said they needed to stay there for deliveries. I would never hire a company that likes to ruin people’s access to their own homes.

This review is more about their customer service. My company has used Brooke Rental for many, many company meetings. I’ve never had any issue with the actual delivery or products, but the customer service has been horrible. The few times that I had to call because of issues with placing the order over their website, the owner that I spoke with has been nothing but gruff and rude. After the phone call I experienced with them today, I will no longer be using Brooke Rental (and we use them for at least 8 meetings a year so we will be taking our $ 1300+ spent on rentals elsewhere!). I called Select Event Rentals right after I got off the phone with them, and they were extremely nice and courteous!

I filled out the reservation based on reviews on this page. I got no email even though the web page said I was reserved when I did it. Then I called to find out whether my reservation was confirmed and got told to call another number. I called and they asked when I had the items dropped off. I couldn’t remember if I said the day before my party or on that day. I was informed that they couldn’t look it up since it is all paper and it would take them too long to find. I finally found the day I made the drop off and called back at which point I was told that day wasn’t possible since they were closed on Sundays.
Good thing I didn’t plan on them.

I rented chairs, a few tables, serving platters, and glasses from Brooke for my wedding. I was the pain customer that submitted a request online for a quote and then called like 4 times to change my order as details got worked out with the caterer and guest count. They were accommodating and the delivery was made with no mistakes. The wooden folding chairs each came in their own sleeve so each chair was in good condition — as opposed to other chair companies that just stack the chairs on top of each other which causes unnecessary wear and tear.
The day after the wedding, we discovered that the serving platters accidentally ended up in a friend’s car that eventually made it to Woodbridge. I called them up and arranged to do my own drop off and they were more than understanding and in no way did it affect their pick-​up of the other items from the venue.
Their website is great for people like me that hate calling places to get quotes and a hard sell — prices are listed for each item and you can browse to get a general idea of how much stuff will cost immediately.
If I ever throw a big event in the DC area again, I will definitely be a repeat customer.

I was due to pick up some chairs on Friday evening for an early set-​up Saturday morning and had planned to return Sunday. Since they’re not open Sunday, I was to be charged 2x for keeping the chairs the extra day for not returning by Saturday. The person who helped me worked it so that I would only be charged for the one day usage. Unfortunately, inclement weather forced me to cancel my event so I had to cancel the chairs but I’ll use Brooke Rental for my next event.

I came to leave a nice review after the unfortunate experience of breaking some of the items we rented… and found the only other review about the same issue! This place is great and I’ll definitely rent there again and refer others.
Nice, polite, friendly service, and the rental itself was just fine. We had an accident and broke a handful of glasses and were fully prepared to pay up, but were told that it wasn’t too many and it was «ok». I tried to insist, but he just said «we’ll charge you double next time» with a smile. Fine by me, though I don’t intend on breaking anything again…
Thumbs up from me!

This place is GREAT. I can’t remember how I first found it, but I rented a bunch of martini glasses from them last summer for a martini party that I was throwing. The party was a success — maybe too much so, as we broke about 25 glasses. Apparently the first two are free, but each additional broken glass is $ 5.
I took them all back, each broken little soul in its own paper bag (so they wouldn’t think I was just keeping them), ready to pay up. I talked to the owner afterward, and he told me «not to worry about it». REALLY? I’m not sure if that is how I would do business, but it guaranteed that I would be renting from BRC from that point on.
I just used them again this past weekend for a company picnic, and I was not disappointed. Luckily, this time I brought everything back in one piece.
The rentals are amazingly cheap, and the service is friendly and dependable. I highly recommend going with them.