Bergmann’s Cleaning

I’m giving one star because I can’t rate it at zero.
I sent my carpet back after Bergmann’s obviously didn’t clean it the first time. It came back the second time still not cleaned. I know it wasn’t cleaned because I ran a corner of it under water in the bathtub and dark brown water flowed out. It wasn’t a matter of a single stain remaining, the carpet was obviously untouched after twice sending it in for cleaning. If they’d even rinsed the carpet under water I wouldn’t have gotten this result.

Kind of expensive but poor quality — AVOID
I decided to try their free pickup/​drop off service. The clothes came back much cleaner, not pressed and with a button that was sewn back on by a preschooler. For this I was charged about twice what I pay at my neighborhood cleaners.

Atrocious customer service. They lost a pair of my pants and it took over a month for it to be resolved. It was also not resolved by any effort on on their part as I had to call back to get answers. They also low balled me on the price they were willing to pay.
Not only that the Safeway my dry cleaning was dropped off at scoffed the name Bergmann as apparently they lose clothing all the time.
I ended up speaking to a Bergmann on the phone. He was disrespectful and rude. He lost his own business a customer.

How hard is it to take a bag of clothes, wash and press them and get them back? Apparently it’s pretty hard because every review is 1 star.
I had delivery dry cleaning in NYC for years with not one single issue.
Now, when I see that purple truck I want to pull up behind it and get my money back.
Can you give zero stars?

I wish I could give them 0 stars.
AVOID Bergmann’s Cleaning at all costs. Unless, of course, you’re craving some bad customer service and you like having your clothes lost.
I was using the home delivery service for about 6 months and then in one order they did not return one of my items. After MONTHS of calls talking to different staff members who assured me they were looking into it, taking care of it, letting their supervisor know, etc. I demanded to speak to Mr. Bergmann. He was on vacation so I waited a couple of weeks. He didn’t call when he returned, and after FOUR more phone calls to the «customer service» department I finally got a call back.
No dice. The jack-​ass didn’t care at all and said they would not honor a claim. This is such crap.

shirts were new and now streaks down front and burned… stay far away from the new one in the safeway at seven corners too!

1 little dog. 1 brand new PB comforter. 1 heck of a mess. I took my peed on comforter here with pee still warm. I got it back with black lint balls, dried pee, and dried pee smell. I hand washed the stain and poof like magic it is gone. I guess I paid them $ 27 to store the comforter until the pee dried. This place sucks. Stay away. Stay far away.

It seems there isn’t an option for zero stars as that is what I would have picked. I sincerely wished I had visited Unilocal before I took a pair of beloved jeans for repair to Bergmann’s two summers ago. It was a small tear near the fly of lightweight quality denim. I adored the jeans so I believed they were worth the price of having them professionally repaired/​reinforced. Professional is not even a part of the equation: the counter clerks are rude if they are not so engrossed in their own conversations that they ignore you. The work done to my jeans was pathetic. They barely even stitched near the hole and when I complained and asked that the repair be done again I was greeted with annoyance and borderline hostility. I dreaded having to go back in to pick up my jeans, but while I was peeved I tried to believe it was a couple of bad days and they just might make it right. Wrong. Again. Upon my third trip I was slated to pick up on a Friday, but the truck was late delivering the items (who knew they sent them out elsewhere?) Days later when my jeans were finally back I returned to find that they had sloppily sewed ALL over the fly area — almost as a retaliation for my dissatisfaction of their original work. I have never been back and have encouraged many others to stay FAR FAR away from Bergmann’s. This place is the pits. I am so pleased to have found Millie’s.

Even an employee at Safeway a year ago told me he had things lost by that dry cleaning service. I had several lost. The company then tried to pay me what they felt the items were «worth» at that current time, not replacement value. My suggestion, go elsewhere. Right down Elden Street toward Reston there is a discount dry cleaner which is excellent. The Safeway employee sent me there and I have used them successfully for over a year.

This DC, MD & VA dry cleaning chain TOOK ME TO THE CLEANERS. It wasn’t bad enough when the pants I took in for alteration were uneven, but then two buttons were missing from a suit and one of my shirts was missing. A comedy of errors? Yes, but it wasn’t funny. This all happened in one visit (luckily my duvet and a few other shirts were intact and returned clean). Somehow it was meant to seem like my fault. Not sure how that happened, but I will not be returning to give it another shot.