Bank of America

Way too slow for the area they are located in. They need to have every booth open at all times

First, this is not a review of Bank of America in general, just this branch. I was a member of NationsBank way back when, before they bought Bank of America, merged, but kept the Bank of America name.
That, combined with having lived in four States with BoA branches, I can say for sure this is the worst branch I have been to. Small and cramped, long lines, and poor to non-​existent parking.
And be wary going to the ATMs after-​hours: there is no security to enter the ATM area (i.e., swiping your debit card). There are two ATMs in the cramped, poorly-​lit vestibule, but people just want to flood into the area… mostly friends of the person making a withdrawal. No common courtesy of waiting outside and it feels uneasy with your back turned in an already poor lit area.
Go to another BoA branch to get your banking business done and go ahead and pay that extra fee to use another bank’s ATM in the area for withdrawals. That extra $ 1.50 may just be worth not getting robbed!

Very helpful and friendly this visit. It seems like they have added lobby staff. I got in and out much more quickly this time.

I just requested a cashiers check at this branch (not my primary branch) and the teller was quick, polite, and very friendly. Five stars!

This underscores how I felt yesterday:
«But in this instance, the bank was responding to activists’ anger with vapid offers to help with their accounts. With its utter lack of online competence, Bank of America merely reinforced these angry tweeters’ view of the company as a faceless, heartless conglomerate.
„Our social media servicing representatives have assisted thousands of customers though our Twitter service,“ the bank wrote in its email. With help like that, though, who needs enemies?»
#SocialMedia #EpicFAILs

Great service and staff the drive thru is a little outdated otherwise I would have given a 5 star review.

Slooooooow. Extremely slow. Waited for about an hour for assistance.

Service is extremely slow, however, they’re extremely nice once they help you.

This bank is tiny!!! Which means the line can be solo slow… really slow… tiny parking lot. Ugh don’t come here.

Avoid this location if you can.

Shockingly bad. I know that Bank of America has a bad reputation for customer service, but I’ve never had too bad of an experience at other branches. This branch is the pits. Expect to wait in a long, slow-​moving line because only half of the teller spots are ever open. Next, expect to hear a lot of «We don’t do that» and «I can’t help you with that.» And good luck calling this branch, because BofA has a horrendous voice-​activated phone system where punching zero does not get you through to a human being. I called with a question for the branch manager and left a message; two days later I am still waiting for a call back. At this point, I’m ready to just close my account.

Probably THE WORST Bank Of America location I have ever visited. Service representatives would rather check personal email than help you. I have been here on three or so occasions, and the wait was at least 30 mins long. Their service was so poor that I changed banks even though I have enjoyed their service in the past.
And most of their answers to my questions are, «we can’t help you with that — please call this number». There is a reason why I visit banking centers rather than calling a number.