Autoflex Leasing

Reached out to Auto Flex via a web submission and was contacted immediately. I was able to talk to a lease specialist and described the type of lease I was looking for. Later the same day the lease specialist contact me again and we further discussed what I was looking for. The lease specialist suggested a plan to fit my wants and I asked for the details to be emailed to me for review. I never received any details. Never received any call back. That was weeks ago. Oh well… In hindsight he probably just saved me time and money.

We just bought our car from Russell at Autoflex. Everything was handled great and they worked with us on a price that we could afford. We LOVE our car! Thanks Autoflex!

DO NOT BE COERCED BY THIS SHADY COMPANY!!!
If this was the last place to acquire a vehicle I would be walking. I’d rather crawl on my hands and knees over hot coals, the shards of glass and into puddle of alcohol before going through process with these folks again!
It’s hard to know where they draw the line between my integrity being questioned or delivering a vehicle in worse condition than when originally shown. Or the lack of any semblance of professionalism or customer service. I would settle for any common courtesy at this point.
That’s only the interaction portion, that’s not mentioning any of the numerous commitments made that were not meant in regards to the vehicle.
I wish I could say it was a joke, but that would be a compliment and upgrade compared to the way we’ve been treated.

Honestly I initially had a bad experience with AutoFlex. However after posting several bad reviews online and more importantly completing a poor survey I was immediately contacted by one of the managing owners. He stated that I fell through the cracks and had he or the branch manager known that I wasn’t being treated like the way I should they would’ve intervened directly. Well, they went above and beyond to make up for that poor experience. If they truly didn’t care about the customer they wouldn’t done what they did to re-​earn my business. If you feel like you are not being treated the way you deserve then don’t hesitate to bring it to management’s attention. I didn’t want to run to the manager like the person I was dealing with was a bad waiter but that’s exactly what I should have done. I went from NEVER going to do any business with them again as well as everything I could do to make sure everyone knew it to now recommending them outright! Not to mention that they will be getting my business in the future! Just to be clear it wasn’t my numerous negative postings that prompted their attention but rather the bad survey I submitted (the one that they sent as a followup). To me that says that their reaction wasn’t because of bad publicity but more importantly that they actually care about their customers. This is really amplified by fact that I wasn’t buying a new Lexus with platinum credit but rather a pre-​owned domestic with not so good credit. Yes! I am just as important to them as the rock stars and pro-​athletes they deal with as well. If not then why would one of the owners himself ensure that my opinion of them was changed and on the very next day after I submitted the negative survey!

Fantastic service.
Bob Kessler & the crew went out of their way to find us the car we liked at the price/​payment that fit our budget.
The company keeps an eye on your account/​lease and when they can get you into a new car at the best possible deal, they call you! Fantastic service.
Bob met us at work, brought up the car, picked up the trade, handled the paperwork in a friendly and very professional manner.
Will be back for the next car and am handing out business cards like crazy!
Well done guys!