Anderson Automotive

Dropped the ball. Used to be great. I think the bigger picture is that Budget sucks as a company, but I can’t go to Anderson anymore. They think it’s okay to add in ridiculous charges with zero explanation.
I got hit with cleaning fees. When I picked up the truck, it was previously trashed! Used rubber gloves on the floor? Awesome! Dirty stinky coffee cups and other Dunkin Donuts trash? What a great feature! Wads of tape and stretch wrap discarded in the back of the truck? Great! I completely forgot to bring my own trash!
I cleaned out all this junk and dropped off the truck in better shape, then these a-​holes think it’s okay to charge ME a cleaning fee! I should charge them a cleaning fee.
And that’s when you can actually rent from them. Can’t tell you how many times we’ve had long-​standing reservations… like for over a month… and then we show up, right on time, when the reservation is for, and they just say «No truck, sorry.» They don’t make any effort to try to help find a truck elsewhere, look through other inventory, or do anything. They just leave you hanging.
The good news is that Budget in Allston has new management and as long as you communicate with them, they will not screw you over. Anderson has gone down the tubes, hopefully they get gutted and send in someone who actually cares about their customers.

These are my go to guys! Rented trucks from them a bunch and they are always fantastic and very professional. They give good rates and will discount things for you if you take the time to ask. Office is a bit run down but what do you expect from a garage?

I made the reservation for my truck two weeks in advance. Anderson automotive called me 15 minutes before they closed the day before my rental and told me the truck I wanted wasn’t available. I still have the voicemail, its pretty funny. «You ordered a cargo van, we don’t have any so we’re giving you a 16 footer, its all we have *click*». Cool, thanks. If I changed the reservation that quickly I’d get docked with a $ 50 service fee per your TOS.
He offered me a $ 4 insurance plan (which, admittedly, did seem low– which is why i took it) and it ended up being 30.99. My total rental was 133 and change, so I sure am glad I added a third of the cost for an insurance plan that you (presumably) lied to me about.
The truck itself drove fine and seemed really sound, I would rent from budget again but never from Anderson. I should have honestly known, since when I was younger my family took one of our cars there for work and they utterly botched the job and swore the place off.

Reserved a Budget Rental truck here 2 weeks in advance for a move on June 1^st (pickup at 7:30am). Called on May 30^th to confirm the reservation and was rudely told by the owner that he didn’t know if there was a truck for me and not to call on the 1^st in morning.
To quote him directly in a very rude and aggresive tone — «DO NOT CALL ME TOMORROW AT 7:30am, CALL ME AT 8». I politely asked again why there was a problem and whether or not there will be a truck available for me. You can understand my concern as myself and 2 of my friends had taken the day off work to help with the move. Again the man rudely told me to call at 8am and not before.
I called on the 1^st only to have no answer, so I showed up at the location and found 3 other gentlemen standing around on their phones looking upset. After speaking with them it became clear that no-​one was getting a truck today. They had also taken time off work to move.
Entering the office I waited for 15mins before anyone came out to the desk. The owner (the same man I spoke to on the phone) was extremely rude, didn’t say hello or look up at me, just asked for my last name. After giving it, he said «we don’t have any trucks, sorry». I protested that this was unacceptable and he said I could wait around for a couple of hours and see if one showed up. After waiting for half an hour I gave up and rented a truck from U-​Haul in Medford (5-​stars btw for excellent customer service!).
DO NOT EVER USE THIS COMPANY! They are trash, stick with U-​Haul — they are worth the extra $ 15 to avoid this scam.

I have rented a Budget truck for moving from this location several times. The service was acceptable. However, I rented a truck yesterday for 4 hours to drive to S. Boston, load up an apartment, and unload in Cambridge. The round trip was less than 20 miles. When I returned the truck I was told my milage was 70 miles based on what the «out» milage was, entered into the computer. I think everyone knows it would have been imposible to move and drive 70 miles in Boston in 4 hours. Besides, I told him what the reading on the odometer actually was, but it was not good enough compared to the computer.
Since he refused to accept my plea and refund the extra milage charge, I was told to call Budget customer service. After 30 minutes on the phone with 3 different Budget service representatives, I finally got 50% of the milage refunded.
What is the point in being an honest person anymore? I am so disappointed that I had to fight against what the computer said, when it was obvious that I was not lying to weasle my way into more cash.
I will never rent from Budget or Anderson again. I suggest you do the same.