ADC Limos

We were nervous about ADC Limos because of the Unilocal reviews, but their limo was exactly what we were looking for so we decided to go for it. I am very happy we did because they were awesome! We used the 15 person party bus limo for a trip to a football game, dinner and a return trip home. Our drivers name was Marshall. He was very communicative and punctual. We had no problems and had a great time. I highly recommend ADC Limos.

I should’ve read the Unilocal review before I booked this service.
The people that work here are animals. They are nice until you book then they treat you worse than dogs. Our limo showed up 30 minutes late and broke down twice. I called to complain and was met with screams and them hanging up before I even had a chance to finish my sentence.
Stay far away and don’t give them your business. I’ve never felt so disrespected and offended.

If there was a rating below 1 I would choose it.
Let me start off with the owner by the name of Tanya… She was a pain in the A every time we spoke. She is rude, unprofessional, and should not be owning a business.
We ordered the party bus, and when the bus arrived it was a piece of S. The bus was a shuttle bus, that had the seats removed and placed up against the wall. My bad, it wasn’t all bad. It had lights decorating the walls that were bought at the dollar store.
Please save your time, money and patience… And DO NOT go with ADC limo.

RUN AS FAST AS YOU CAN AWAY FROM THIS COMPANY!!! They are one of the worst bus companies, I have ever encountered. I WOULD GIVE NO STARS IF I COULD.
I too did not respect the reviews of others and moved forward with the charter. Please note what happened. We chartered for a trip from DC to NYC. Because of their time limits on service we were on a very tight itinerary and so every minute counted.
1. The day of the trip, I received a call from a representative stating in addition to the amount quoted for the charter, we would now be responsible for tolls and parking. I freaked! Never before have I heard of such a thing and have been doing bus trips for decades. After much discussion these fees were waived.
2. The itinerary clearly included a rest stop at a HUGE service center in Delaware where we were to pick up 2 travelers. The driver drove right past it saying he didn’t see it and so had to turn around wasting precious time. His additional explanation was that he had set his GPS for Harlem and not the service center WHICH WAS ON THE ITINERARY!!!
3. We assumed the bus had sufficient fuel to make it to NY. So imagine our surprise when the driver stopped at another rest stop further up on the NJ Turnpike to purchase fuel. Additional time was wasted because he couldn’t figure out what side the fuel take was. More time wasted.
4. The driver’s GPS stopped working once he hit NYC and so instead of going to a world renowned landmark in Harlem, he drove over the bridge into Queens near LaGuardia Airport. OUR QUESTION: Why would the company or at the very least the driver know where he was going? Why depend on GPS? It’s one thing in your car but when you’re driving a bus load of people you should know how to get to your destination.
Back to our very tight itinerary: Our group was supposed to be in Harlem by 6:00 pm at the latest so they could eat prior to the show at 7:30 pm. They finally pulled up to the theater at 6:55 pm with no chance of getting dinner.
5. With all that happening, I tried to contact the office for help with their driver. They answered the phone once, put me on hold never to return. Repeated attempts to call went unanswered. Mind you, when we were trying to book the charter, they answered the telephone everytime up until 10:00 pm to answer questions or to email the contract. Now no one answered.
After a threatening email stating the issues and our desire not to pay, I finally get a call back with them telling me they will tell the driver to return to MD and leave the passengers in NYC. UNBELIEVABLE.
6. Once the show was over the group was scheduled to be back on the bus by 10:00 pm. I get an email from the office stating that the driver was waiting out side at 9:45pm and for them to hurry inorder to get back by the contracted time.
7. On the way down the road, several passengers noticed the driver weaving on and off the shoulder. They believe he was falling asleep at the wheel.
Thank goodness we arrived back to MD safely. It was most definitely the bus charter from HELL. Take heed, do not use this company. If you choose to use them do so at your own risk, carefully read your contract and PRAY!

I got this referral from a friend and she had a great experience so I ignored all of the Unilocal complaints and went ahead and booked the bus. What a disaster!!!
First off, the person that answers the phone. was on multiple occasions rude, not customer service friendly and kept telling me basically if I didn’t like the price or the situation I could cancel. All previous convo’s had been on email so I was very surprised at how terse and nasty the woman that answers the phone appeared to be. A couple of days before my trip date, I went on line and booked the small 15 – 20 passenger bus, or so I thought. I received a submitted note once I was complete with my order etc. When a day passed and I did not hear from the folks, I decided to give them a call. When I called, the person that answer told me that they never received the submission and to give them all of the info again over the telephone… did I already mention that I submitted my credit card to their site (where did it go lady). After talking to them twice to get this piece done, the rude lady told me to get the contract back right away. At this point I am days away from my BFF’s bachelorette party so I was between a rock and a hard place so I was really trying to work with her on this.
Once I received the contract, it was for $ 150 dollars more than we had discussed so of course I had to close my email and call her back. Initially she was really nasty AGAIN and told me if I didn’t like the price I could just rip the contract up… I was able to calm the situation down and get back to our original price and that is when she told me about the mandatory tip for the driver. I hadn’t heard about this before hand. She was not easy to work with nor was she ever trying to be accomodating for this service.
On the day of my event, June 22, 2013 the bus was late. I called the office number a couple of times to try to locate the bus and at the point that the RUDE lady called back, the bus was finally arriving. she was very dismissive about the driving being late and was basically like. just stay an extra 15 minutes over your time then.
I HAVEN“T EVEN GOTTEN TO THE BEST PART!
When the bus was arriving I could hear it coming up the street. I live in a quiet residential neighborhood so I was very surprised to hear a motor coach shuttle bus coming up my street at almost 10 pm. If you recall, we ordered a bus for 15 – 20 people. We thought we were getting the small white one on the site. but instead we got the MEGA bus from hell. The lady went back in forth with me the day before because she said she thought I was getting a bus for 25 people. so the size bus should NEVER been an issue.
The bus that they sent was a HUGE shuttle bus looking bus. It could probably have held 55 plus people. When the driver pulled up a couple of us walked to the doors. when he opened the doors. all kinda bottles and trash fell out of the doors. Then the driver finally appeared and he looked disheveled and out of sorts. He said he ran late from his last appt and didn’t have time to clean the bus. Well since we were already late. the bachelorette was already waiting. my friends and I had to spring into action to clean the freaking bus. There were potatoe chips, chocolate wrappers, water bottles etc all over the floor. I had to go get my broom from the house to sweep the trash into a bag. There were torn seats. in which the rude lady said she didn’t know that the seats were torn (the rip didn’t look new). ANYWAY…
I immediately called the office number when this was going on and the same RUDE lady called me back. She had no idea the driver was late. why the bus was late. she argued me down that this is the bus that we agreed upon etc. Why would I want to put 15 people on a 55 person bus. It looked like a party for a person with no friends… we wanted it to be small and quaint and it ended up looking like our bride had no friends… I was pissed. The woman was rude, and basically said we could send the bus away if I wanted to but if I used it I would have to pay the full price. She talked to the driver who was speaking another language and he was minimizing how dirty the bus was but did explain why he was late. None of that was related to me. A call would have been nice. because if I was late, they would have charged me right?
We used the bus anyway because we were stuck between a rock and a hard place. When we finally took off. the driver was driving fast. slamming on breaks, throwing us around etc. The door to the radio/​dvd player was broken on one side so it kept slamming open during the entire ride to the point that I had to stand up near the front and hold it most of the ride to not be embarrassed.
This was just a bad experience overall. I will never use their service again and I am going to report their bad business to the better business bureau as well.

Can’t speak to their limos, as the customer service was so bad while booking the limo that I went elsewhere.
All I wanted was to book a casual limo bar crawl for St Patricks Day. As others have said, Mary was nice at first but when I kept asking questions about the details in the contract, I received increasingly annoyed responses saying if I didn’t want to book the limo, then to move on and find another company.
**Be sure to look through the information in the contract you sign, that basically says you agree to let them charge your credit card for cleaning fees, late fees, or any other fees they deem reasonable. In addition, you won’t dispute the charges and will be responsible for anything they charge to your card.**
I’ll be enjoying my St Patricks Day courtesy of a different limo company this year.

A lot of Red Flags. The Writing Was on The Wall
Where do I start? I should have known there was going to be some shady business when the confirmation I received the day before the event had a much higher rate than what I received in the original booking confirmation. «The writing was on the wall»
When booking the bus I was sure to ask Marry several questions. With it being 2012, most of us have iPods and iPhones so it would be nice to play some Dave pre concert. Instead of going on the assumption there would be an iPod/​phone hookup I posed the question. «Marry, is there a place to a plug in an iPod/​phone?» «Yes, but you’ll need to supply your own cord.» «Okay, that’s fine, is it a USB port?» «We’re equipped for USB and auxiliary, just remember to bring your own cord.» Easy right? WRONG. There was no USB hookup. We looked all over. Even Marshall the late and lost (I’ll get to that) driver couldn’t find one. He then informed me Marry had no clue what is or isn’t on the bus because she’s never seen it. She sits in CALIFORNIA. «The writing was on the wall.»
Moving on to the day of the event things were off to a bad start because of course, the driver was 45 minutes late. I called the company to complain and spoke with Mary. Instead of her handling the situation by leaning on her driver, she connects me with him on three way to have me bitch him out. Really? DO YOUR FREAKING JOB, MARY. Thanks. You’ve now set this to be an uncomfortable and awkward evening with a driver I had to chew out. «The writing was on the wall.»
We had 15 people going to the DMB concert at Jiffy Lube and decided it would be nice to have a bus with a restroom. In order to get the restroom I had to upgrade to a 30 passenger bus which was 400 dollars more. Okay, fine, not an issue. I spoke with Mary several times to lock in the bus with the restroom. Over and over I stressed that I was only upgrading for the restroom. Emphasizing I didn’t need the extra space but the restroom. Mary gave me the warm and fuzzy talk assuring we were going to have a restroom, and was without a doubt 100% in the know of why I was upgrading. AGAIN, not caring about more capacity, but the restroom. So you could imagine my surprise when the bus arrived late with the restroom LOCKED and the driver didn’t have a key. This is a true story people. The writing was on the wall.
This review is getting way too long so I’m going to sum it up. Marshall was late, the bathroom I paid for was locked, Marshall got lost and there was no USB hookup like we were promised. I contacted the company on Monday morning to address the issues. Again, it was Mary I spoke with. Mary was super sweet before we got the bus, now she turned into a MEGA B***H that only knows the phrase «NO REFUND.» She was super rude and talked over me the entire time instead of listening to my concerns. In her now broken English she yelled at me «NO Refund» at least seven times. Mind you, her English was perfect up until this point. People this is a true story. The writing on the wall was starting to become clearer.
This is a shady company.
I had to call several times but she finally said to email the issues and management would review it. I got an email from the company later explaining that I had the «larger bus» and therefore had to pay for the larger bus. I again explained all the issues we had and how I only wanted the larger bus because the bathroom and we didn’t get access until we arrived at Jiffy Lube a little after 7:00. To that they responded that they checked the GPS and we had full use of the bathroom within minutes of arriving at Jiffy Lube (they said 5:21). This I knew was a flat out lie because we were nowhere in the vicinity. How was that possible when we didn’t get on the bus and moving until 5:00? And did I mention the bus picked us up in Rosslyn? I know my account of the time line to be correct because I was watching the time like a hawk because the bus was late. Oh, and did I mention we had to stop by my house to let people use the restroom because we didn’t have access to the restroom on the bus? Humm it’s funny how their GPS says we got to Jiffy Lube at 5:21. The bus was parked in front of my house at 5:21. After leaving my house the driver got lost and went right past the big ass sign that said 66. At 6:00 we were on Lee Hwy giving the driver directions. The drive to Jiffy Lube hadn’t even started yet. «The writing on the wall» was now in big bold lettering.
I finally gave a very reasonable offer for them to refund me $ 140 (the cost diff. of the bus without the bathroom) for the time we didn’t have access. The company never responded to the request. To add insult to injury, I was charged for going over my time? Yeah, that’s right. Marshall was an hour late (pick up was at 4:00) and had to stop for gas on the way back.
I disputed the charge with AMEX but there wasn’t too much they could do because of the contract.

THIS COMPANY SHOULD BE SUED!
I wish I had looked at Unilocal reviews before booking this company because I had some of the same exact experiences as the other reviewers.
I booked this company for a wine tour this past weekend and the driver got lost FOUR TIMES throughout the trip. In addition, we did not have ice on the bus as we were told we would, so the driver took additional time stopping at a 7 – 11 to pick up ice. The driver told us he would not charge us for the additional time, since this was clearly all his fault. I should have known better — my credit card has been hit with a $ 250 charge.
On top of all of this, the A/​C wasn’t working on the bus, the driver ended up propping open the EMERGENCY HATCH of the bus, with the alarm going off, and a friend of mine sat on the top of the seats propping it open with his hand so we could get air. And this is how we rode the entire ride back…
Even the iPod hookup abruptly stopped working; and when I asked the driver to help us, he just said he didn’t know how to and did nothing.
I’ve been trying to get in touch with the manager for three days. The first time they made me wait on hold for 20 minutes because «he was on the other line» then he had «just stepped out» — I called back today since I still haven’t heard anything back and the receptionist actually hung up on me! I’ll be reporting them to various consumer protection agencies at this point.
If you’re even considering using this company, just check out this article and it should tell you everything you need to know:

I used this company for my wedding last month, in August. I booked a limo bus and a sedan. customer service was great; prompt and professional. On my wedding day, the limo bus was clean and stocked with ice and water. Driver was so awesome and knew the area very well; took us to many places in DC for pictures; everything went smoothly.
From the time I booked, I was not concerned about the bad reviews listed here. Reason being is that I was referred to this company by few close friends who had used their services before. They were pleased with the vehicles, the service and most of all, the price. You get good deal for the price paid compared to other companies out there.
I strongly recommend this company and have been referring my friends as well.
Good luck for everyone searching for good party bus company. It’s so hard to narrow down with all the companies out there. Just beware of fake companies who only have a website and no vehicles nor license.
RG.

I did not read the reviews until the day before my event, and I have to admit, it scared me. However, I was more than pleasantly surprised (and relieved)! Dealing with the front office of the limo company was wonderful – they provided me with an 18 passenger party bus for the same price as a 12 passenger limo and were extremely helpful in the planning process.
Our driver was early to pick us up, incredibly friendly and patient with a large group of loud young women, and took is wherever we wanted to go!
The party bus was air conditioned (our driver even turned it up whenever we asked) and had plenty of room for our ice and drinks and trash cans.
I have nothing to say but great things of ADC limo and will absolutely use them in the future!

I did not read the reviews until after the fact. I have none of the complaints the other reviewers had. We rented a regular bus van and were offered a free upgrade to a limo bus because it was available. The driver was on time and very nice. He gave us his cell phone number. He dropped us off and picked us up when and wherever we wanted. The only hitch we had was that he did not know which was the Museum of Natural History and kept circling around trying to find it. We brought our own ice and drinks, and the air conditioning was a relief from the 100 degree weather.

I’m on this bandwagon!
These guys ripped us off for 1 hour of service after their stupid driver went to the wrong pick up point, and then got lost twice, causing us to go over our agreed upon time by a matter of minutes. They refused to refund us for the additional hour, after we used them for 2 days in a row for multiple hours. American DC Limo is AWFUL. Thank goodness this news is public now.

You might be saving a few bucks, but you’ll be losing in the end.
To start out the day, the driver arrived 30 minutes late. I only found this out because I called his company to track him down. When he finally arrived, the driver asked me to come onto the bus (I made the reservations) and proceeded to lecture me for approximately 5 minutes about what can be done and can’t be done. The list included no playing music loud, no spilling on the floor, no being rowdy or he will «kick the person off the bus with no refund». I’m sorry, last time I checked this was a party bus and we booked it to go to a concert, but whatever, he was still wasting time after arriving 30 minutes late.
We get on the bus, there is no ice like promised in the «wet bar» aka a sink, so we’re already down in that area. The AC on the bus felt like we’d have better luck rolling down the windows on the 90+ degree day.
The driver was nice enough to move the bus to a different parking lot, but wasn’t nice enough to give us his number so we could call him and figure out where he was. Let the bus hunt at the Nissan Pavilion parking lot begin. We found him, did a head count and thought we had everyone. He started pulling out of the parking lot when we realized we were down one person. We let the driver know immediately. His response was «I am not turning the bus around to get your friend, you said you had everyone and I am already on the road. If you don’t sit down I am going to kick you all off of the bus».
After a night of beyond crap «customer service» I called the following Monday and left 2 voicemails and have received no returned calls. I gave them 2 weeks to return my calls until I went on Unilocal and wrote about my awesome experience.
I highly recommend you find another limo service to take you around DC.