Randhurst Shoe Repair

Small shop in downtown Arlington heights. Top quality work. I have no doubts taking expensive designer shoes to Randhurst Shoe Shop for repairs and cleaning. I have been going to this shop for over 4 years now, never any issue. I have been very happy with service and quality of work. This is the best shoe repair shop in the area.

Took my shoes in on Monday; they said that they would be ready on Thursday. They weren’t. No apology, «come back Friday @ noon.» Arrived @ two pm. «They will be ready in a minute.» Which apparently meant 25 minutes.
Workmanship ok, but expensive.
There have to be better options…

This place does a great job. I’ve been going here for 6 years and have never had to buy a new pair of shoes since I started dropping off 1 – 2 a year. They can fix anything. A good pair of shoes will last forever when well maintained. Customer service/​bedside manner isn’t an A+ but who cares, drop off your shoes and they will give them back closest to new as you can get.

How is this place still in business???
The guy who works there (believe the owner) is so mean and rude, he almost yelled at me today.
Really? That is customer service???
Prices are high and they do not really do a good job either.

Had soles replaces on a pair of shoes.
1) The shoes fit smaller now around the toe.
2) They cleaned and waxed them, which I did not ask for.
–Whatever they cleaned them with took some of the oil out of the leather. Now the leather is firmer and wrinkles. Hopefully they aren’t ruined.
–They waxed them to a supreme shine, leaving a LOT of wax on the shoes. The excess wax is now on my pant and car’s carpeting. Lot’s of gunk on the welts laces, which looks sloppy. It took napkins after napkin at work to clean most of it.
In sum, drive a little further.

I don’t usually write reviews but I felt compelled this time. Came here to get a leather bag cleaned and polished that was previously used by someone else. It was expensive and sub-​par. I paid $ 35 and they didn’t even shake the dust from inside, and I had to have them repolish a part of the outside of it. We spoke to the owner and he was unyielding and a bit rude. I will never come here again. They need a lesson in customer service. Surprised they have been in business so long.

I don’t know how their shoe repair is, but I brought my leather bag in to be cleaned and refinished and thought that their work was sub par. Despite promising me that the bag would be the same color I got a bag that was MUCH darker than the original. The first time I came to pick it up it looked dirty all over because of the way they colored it, so I had to leave it for them to redo. The guy handing me the bag thought it looked fine but said he could pit another coat of paint on it. I just picked up the «fixed» bag and since it was passable I just took it, since I didn’t want them to ruin anything. All the metal buckles and zippers have paint on them (I’m in the process of scraping it off myself) And the handle has patches of no paint (I guess someone picked it up while it was wet and didnt bother yo fix it). Luckily the patches are on the inside and shouldnt be visible when wearing the bag.
I gave 2 stars instead of one because, the bag is clean, one color, and the people working there were polite. I would never take another bag there, but maybe I’d come back to get some simple work done on my shoes.
****UPDATE****
I updated the review to one star because the color on the bag is coming off. After bringing the bag home from the shoe repair, I didn’t touch it for months, not liking the color. Finally I decided to try it out. After wearing it for 2 WEEKS the paint on the strap wore off (and onto my white winter coat) and the color on the bag is coming off.
I just wish that they told me they didn’t know how to clean and refinish a leather handbag BEFORE they ruined mine.

Friendly and speedy service. They can handle jsut about any kind of shoe repair and will tell you if they cannot do something or need to change anything. Right in the heart of Arlington Heights …

Shoe obsessed Unilocalers, look no further for a shoe doc in Arlington Heights. Randhurst Shoe Repair is a perfect fit. Sorry, I just can’t help myself.
It’s a clean shop that showcases some necessary shoe goods and a spacious counter just waiting for your favorite footwear to be refreshed. I recently had a pair of boots stretched (can stretch the toe box about a half size) and it was a smart investment of a mere $ 5 spot.
I’ll definitely take a few pair of worn boots here for some re-​soling love! Good to know that there’s a local shoe repair shop that’s quick, affordable and does right by my beloved shoe collection.

This guy is amazing! I have brought a few pairs of boots in with soles that needed repairs and grip put on. Not only did he do a fantastic job on this he also shined those babies like they were new. I have had my shoes repaired in the best shoe repair in NYC and he could give them a run for their money.

It’s not the flashiest shoe repair shop, but for $ 12.75 to repair a busted zipper I can’t complain. Maybe that’s not a good deal, I really don’t know… But I dropped the boots off and explained what the problem was, the guy took them and didn’t even bat an eyelash, and they were ready when promised.
They also have quite a display of shoe-​cessories, like polish, inserts, laces, etc. And a massive display of belts, which I guess fits in with the whole shoe/​leather thing.
I’m thinking that this is the place to go when you need a tricky repair done since the lady in front of me in line had a list of things she wanted done and the guy was just like, «yeah, okay».
It made me a little nervous to give my never-​worn boots to some random shoe shop (who knows what I could get back… if anything), and I held onto my little blue claim ticket for dear life for about 3 days, but it was so reassuring when I gave them the ticket and there were my boots, just waiting for me to pick them up!
Now I’m going through my whole shoe collection, trying to find anything that needs repairs, just to test their skills again!

Man what a great experience! My shoes were at least 8 years old and the soles were coming apart. Rather than spend money on a new pair I came into Randhurst Shoe Repair and they sparkle like new! I recommended my whole family here after and all their shoes were repaired lol!
I was in the neighborhood last Tuesday and bought a cup of coffee and went in and talked to the owner for over an hour, he’s a great guy!

Randhurst Shoe Repair
1 E. Campbell (corner of Campbell and Dunton)
Arlington Heights, IL 60 005
(847) 392‑3028
Monday — Friday 9 am — 7 pm
Saturdays 9 am — 5 pm
Why spend more than $ 50 to get a new pair of shoes?
I spent $ 20 to get them fixed, laced, and shined at Randhurst Shoe Repair and they look brand spankin’ new. They promised them on time and they do not mess around because this is what they do. Thanks Randhurst Shoe Repair.