Ntb-Natl Tire & Battery

I brought my car in, in September to get two new tires since, i had a nail in one. I made an appointment, but said they would work on my car as soon as the other cars where done. not a huge deal. When they finished, around 3 hours later, they tried to sell me an alignment for $ 120. They also, broke my TPMS sensor, and didn’t bother telling me. Never going back again.

Two pair of brand new Kumho Tires replacement and installation cost me $ 500. This place is a rip off. I went to sears auto and same tire is $ 100 each with installation of 4 new tires it would have cost be $ 500.
Avoid this place at all cost.

I showed up here after blowing a tire on the highway nearby and waiting 3 hours on AAA to come tow me. When I walked in they told me they were very busy and I’d have to leave my car for the day because they had too many appointments to take me. I’m still an hour away from my destination and almost 2 hours late for the class I was headed to. I must’ve looked distraught because they immediately said they would see what they could do and squeezed me in right away. While I can tell the staff is stressed and maybe overbooked, I have been sitting watching them be incredibly friendly and helpful to everyone that has walked through the door. After the day I’ve already had I really appreciate their urgency and understanding of my situation.

I had a slow leak in my tire that I wanted patched. Unfortunately, patching was not an option. I went online and set an appointment for the same day. It was super easy. When I arrived I was greeted by the workers and my car was brought in immediately. I am sure I did not get the deal of the century but I was pleased with the service provided, the friendly staff and the abilty to complete the job same day.

This is my second time here, first time for oil change… Before I had a nail taken out of my tire & it was fast & easy experience. Cost of service was also reasonable. Before than, my hubby came for service & even though they could not help him — he got some good advice & he was able to do it himself, so we keep coming back as its close by our home & so far we have been happy with the service.

So, I made an appointment for this location, so I could hopefully get tires (4 of them) on my lunch hour. Now, bear in mind, I waited until the last minute to do this, and a ton of snow had been predicted starting the next day. So EVERYONE was doing the same thing. This location was extremely busy and the service advisors were running around like crazy. When I first walked in, they acknowledged I had an appointment, but said it would still be a 2 ½ hour wait. I did ask what the point was in making an appointment, but I did not realize it is actually a ‘drop off’ appointment/​slot. No big deal, I said I could reschedule. However, one of the advisors decided to ‘squeeze’ me in. I got my 4 tires installed/​aligned/​balanced and was out within the hour. They truly went above and beyond, and seemed to be doing that for all the customers they could. They had up to 3 or 4 people calling on the phone at one time, and never once were they rude or curt to the customers. Price was well within my budget. Will definitely come here, or one of the other locations again.

Fantastic service they exceed expectations. I dealt with Dean who handled my service call very professionally. You get the personalized feel of a neighborhood shop with the backing of a national organization.

Went in for a simple tire rotation. They said it would take about an hour. 90 minutes later, I went out to inquire. All my tires were sitting on the ground. They said I needed new shocks. They pointed to some dust and a grease spot as proof positive. When I took it to my dealer to see if I really did need new shocks, they said there was nothing wrong with the ones I had. The people at THIS NTB are not to be trusted. Liars and thieves! I’ve never had a problem with any other NTB. But stay away from this one!

I will never go here again. I stopped in for a possible leaking tire and they not only forced me to get a new tire (@$ 200 after fees/​labor) because there was a nail in a «bad» place (Tires were only a year old) but took off all the tires and told me I couldn’t leave there without getting new brakes for $ 800. It was too dangerous for me to drive on them supposedly. Not sure why they took off all my tires when it was only the one back one that needed attention. Then when I balked at it and told them to put my tires back on so I could leave, they conveniently came in with a «cheaper» price for the brakes. Still $ 600+. I went the next day to a competitor and had the brakes done for $ 300. These people are not trustworthy. They will try to scare you into thinking you are driving unsafely.

Complete waste of time. Scheduled an appointment for 3:30pm, brought the car in at 3:15. The service manager William told us it would take 50 minutes for 4 tires and an alignment check. He told us our car was going to be brought in immediately since we had an appointment. Came back an hour later to find our car still in the parking lot with the same tires. He told us that two of his lifts were broken, I’m assuming in the hour we left, because he could have told us that before telling us it would be an hour. Instead of apologizing for being a liar and wasting our time, he got sassy and defensive. Check Unilocal or Google and go somewhere they care about your business, this place obviously doesn’t.

Fast friendly service.
Around 10:00 this morning, I made an 11:30 appointment to have my car aligned. By 12:30, my car was done. Everything went like clockwork, and I’m thrilled.

Horrible business! My husband brought my car in today to get a replacement tire and they said they should be done around a half hour (made an appointment) now it’s been over an hour and they haven’t even started!!! It’s a Friday evening, we’re already inconvenienced with having to replace a tire and these people run around like morons! It took a guy around an hour to track my previous purchases through their computer system. This is so angering!!! Get the job done already people, how flipping hard is it to change a damn tire??? Also, the front desk employee told my husband that the labor of putting the new tire on was free of charge (knowing he said that, we went through with it because otherwise my husband could have easily done it at home.) Low and behold, when it came time for my husband to pay, the labor charge was on the bill. My husband then told the guy No! I’m not paying you for labor because you told me it was free, and without hesitation, they took the charge off. You guys suck! Never giving you business again!!! A bunch of scam artists!!!

Everyone here is knowledgeable, professional, friendly, and helpful. I’ve come to NTB more than once with a leaky tire and they’ve always patched it quickly and effectively. I hope to return when I need new tires — thank you so much!

I was going to write a long review of what happened after I scheduled an appointment, but I see that others have already done it for me. This place sucks and the attitude of their employees doesn’t help. I went across the street to Midas and got an oil change there instead in under half hour.

Absolutely terrible.
I went in for an oil change with an appointment and was told an hour. I waited in the waiting area for an hour and came out to see my car sitting in the same spot where I had parked. The same guy who took my car «John,» told me that the guys were running behind and it would be another hour.
I asked why he hadn’t told me that, say…, a half-​hour ago, and he had no answer. He simply shrugged and said: «when they run behind, they run behind.» I took my key and left without the service. No attempt to get me in sooner…, no offer of a discount. He acted as if I was bothering him.
Stay away if you can’t dedicate an entire day for them to get around to your car. If they can’t do an oil change, I wouldn’t trust them with your tires.

Living in the Chicago area your subject to the potholes I’ve lost three tires in the past two years due to poor road conditions. This is a good tire shop with good prices A d is always very very busy. I have been here 15 minutes before it opens and there is a line Some days it just gets backed up, The front desk staff and the shop staff get the work done as quickly as they possibly can so you have to wait that’s life. As the store manager told me he needs to do it right the first time so I don’t have to come back a second time and it’s always been right.

Temper expectations, people. You’re not going to a 5-​star restaurant where you have to make reservations 2 months in advance — this is a car shop and any time you have people in need of service you will have people getting upset because they were told to wait 15 minutes and had to wait 30 minutes — it happens!
Having said all that, time to talk about this place — again, the workers at shops like NTB might not have a smile on their faces all day but I’m not here to see models — I need my car fixed! And at the end of the day, if they fix the problem I came in to get fixed in a reasonable amount of time at a price I was expecting to pay, I am happy. Don’t get me wrong, if they’re rude for no reason, then I’ll complain.
But the guys here work fast and get the job done right the first time around. I’ve had my tires changed 3 times and an alignment each time — very happy with their service!
A special thank you to Edmon who always greets my father and I with a smile and makes us feel like we are getting a great deal every time. Great employee.

This place is a joke, lady on the phone said 20 to dissmount and mount tires on 18 inch wheels. Went there and denied it and said no I didn’t say that. Service manager or whatever said I can’t touch your car we don’t have jacks. What kind of service place does not have jacks? Stay away from this place they don’t know what the hell they are doing.

I was visiting my parents and realized I had a flat tire, after months of having problems with them. I was in a hurry, so I went to the closest place nearby to have it looked at.
I was told that all four tires needed to be replaced, which was a little surprising considering the mileage (~30k) but because I was having so many issues with them, I wasn’t terribly shocked.
They didn’t have the tires in stock, so they needed to go get them. They told me it would be about 2.5 hours, but it actually only took about an hour and 45 minutes which was a nice surprise. Whole experience was fast and easy and cost was pretty low for 4 new tires & service. I didn’t even check the reviews before I went, so I was surprised to come on here and see how low they were.

You know that old phrase, «the customer is always right?» Well, I don’t pay attention to that (and neither does NTB apparently). Know what I DO pay attention to? «The customer wants what the customer wants.»
I came to this location looking for the professionals to install some rims and tires that I had procured from a friend.
Little did I know that I would be HOUNDED and PESTERED NOT to have them put on my car. This guy just would not shut up about the risks and dangers and that my car wasn’t made to go up to that size tire (from 18″ to 20″ — and he was wrong) and blah blah blah.
Look dude, I came in there (probably not like most customers) knowing what I wanted, what I was getting into, and WHAT SIZE TIRES MY CAR COULD FREAKING EXPAND TO!!!
I normally would’ve appreciated an «expert» letting me know the deal, but the fact that I kept saying I still want the procedure done and this guy kept fighting me pissed me off to no end. Tell me once, ok fine — thanks for the information. But tell me multiple times and then once I leave CALL ME ON MY CELLPHONE to further the harrassment is unacceptable to me.
Needless to say, I didn’t get them mounted because my bolt pattern was wrong, but now that I have the right size I STILL won’t be getting them mounted at this place. Knowing these people, they’d probably still have an opinion and have the nerve to tell me that black rims won’t look nice and they’d «recommend» another color. SMH