MedSpring Urgent Care

Staff (especially Courtney) were great with my 2 year old. We brought him in because he sustained cut near eye that we worried may have needed stitches. This facility really accommodates children. It was clean and set up with small children’s table and chairs. They made us feel welcome even though we arrived just mere moments before it closed.

The other night I was in need of medical assistance. Long story short, I accidentally cut my thumb to the point where it was bleeding profusely. This happened roughly around 8:10pm or so. I ended up calling Alexian brothers off northwest highway in palatine to find out how late they were open and if they’d be able to help. The staff member over the phone said that they were open until 830pm and that they could help as long as I get there before 830. I live pretty much just around the corner, so I ended up driving over. I arrived at 826pm. I looked in to see the staff members notice me parking then quickly rush to the back of the establishment. Seconds later, as I got out of my car, they shut off the lights. Seeing as they were supposed to be open for another 4 minutes, I went over to knock on the door. No one came out from the back. Frustrated and bleeding, I went back to my car. As I started my car, I saw the staff members peak around the corner to make sure I was leaving. I would have gotten out of the car again to give them a piece of my mind, but I didn’t have the energy and I’m not that confrontational. I ended up driving over to medspring urgent care in Arlington heights where the staff was incredibly friendly and professional. They took care of me and were very efficient in doing so. The doctor was very knowledgeable and patched me up in a timely manner. If you’re ever in need of urgent medical help, go there. Instead of locking the door on you, they’ll take care of you.

I dropped a full ½ keg of beer twice on my big toe. I went in and the tech specialist took vitals and the Doctor came in and viewed my toe. X-​rays followed along with drainage if blood behind the nail and prescription to assist with pain. Great experience all around. They explain everything to you in a manner that I could understand. The entire staff is great. This was my second visit first one was great too. Better than sitting in an ER room.

In and out within 20 minutes on a Thursday later morning.
It was great and easy. Very clean and the staff is great!!!

I wish I had come to Med Springs urgent care a long time ago. I was so impress with this place. I’ve been to other urgent care places and nothing compares to Med Springs. I was greeted immediately and the staff is very friendly. I was able to sit on a comfortable couch and watch TV while I waited for the Dr. They also have an assortment of drinks and snacks for you to enjoy while you wait. I really liked Dr. Abad. He took the time to listen to me (I had a problem with my ears) and he gave me great advice to help me feel better. The next day he called to see how I was feeling. I would definitely recommend this place.

I went to this place for the second time (my first with my older son when he had a fever) for myself and my almost two year old son. Yes, everyone is friendly here, but I could have made better recommendations than this doctor. He even wrote me a note saying I didn’t have to go to work for two days because I had laryngitis (which went away the following day) which I didn’t think was necessary. For my 2 year old, he gave him unnecessary antibiotics for a cough which did nothing. This was verified by my son’s pediatrician who stated that antibiotics will do nothing for a cough such as he had. He even prescribed my antibiotics which I knew would do nothing for myself. I am very disappointed at the medical advice that they give you there – stay clear. If you need real medical advice go somewhere else.

Unfortunately I need to change my original rating, which I wrote before their service went south. My recent visit was due to a badly sprained ankle. I’m of average height & they were out of ‘medium’ height crutches. I was provided with an air cast/​walking boot, which has been helpful, but was told by the doctor not to put any weight on my ankle. I was then told that they should receive a shipment containing crutches within a day or two or they would try to have staff from another location bring the crutches to this location. Over the period of a week I called at least 4 – 5 times (they use a call center) & physically went in twice to try to get the crutches, once because the call center staff falsely informed me that they had been delivered. It’s now 2 weeks later & still no crutches. So much for doctor’s orders & quality patient care. I hope their lack of follow through hasn’t negatively impacted my recovery.

Dr. Abad was too lazy to come in and talk to me about him not wanting to bother with my case on his own, he sent his tech, Kamil. The young lady at the front desk was very nice. Had hoped for alot when trying MedSpring, but disappointed and won’t be back.

I scheduled an appointment and went in to get my ear checked out due to some significant hearing loss. When I got there I only waited maybe two minutes before they brought me to an examination room. The nurse I had was very friendly, kind, and accommodating. I had to wait about 20 min for the doctor to finish up with other patients. The TV in my room wasn’t working so the nurse switched me to a different room with a working TV while I waited and asked me if I would like something to drink. She was kind enough to get me some water. The doctor (Dr. Abad) was friendly and patient with me. They flushed out my ear a couple of times and it wasn’t doing much until I asked them to try one more time. After that last time I could hear again!
All in all, I was very satisfied with my visit. I was there for about 90 minutes but it was worth it considering I can hear out of my ear again! Very friendly and accommodating staff. I would definitely recommend this place to anyone.

Nice facility, friendly staff, poor care. I had to pay $ 100 at the clinic (even though my co-​pay was $ 50) because they said I hadn’t met my deductible yet. Huh, I thought a co-​pay was a co-​pay and you might get a bill later for treatment if necessary? Was told I did not have a broken ankle after the doctor checked it out (he never took an x-​ray) and suggested I go the ER for an ultra sound because I might have a blood clot based on the swelling. I left with a bottle of apple juice and goldfish crackers and headed to the ER. No blood clot, broken ankle as shown on the x-​ray the ER did. Most expensive «free» snack I ever had. And probably an unnecessary ultra sound at the ER which I’m sure will be big bucks when I get their bill! A waste of time and money.

Called MedSpring and was told that I could take my children there for school physicals. They would not take an appointment. I chose this facility due to the lack of appointments available at my children’s primary care providers. I walk in and the secretary said that they did not have school physical forms. I advised him to print them from the internet, which he did, but then found that page 2 was in Spanish and had to be corrected. After the physical was completed, the med assist gave me an incomplete physical. The vaccinations were not completed and they refused to address this portion. They placed a sticker across the vaccine section. They also refused to take my insurance (Aetna PPO) and billed me 39.00 per child for incomplete physicals. I demand a refund as this wasn’t explained to me when I checked in.

I had an urgent issue, and called to get in to my Doctor only to find out she was out for the week — so I needed to come into the Urgent Care center. This was my first time here. It’s a nice building, seems to have been renovated/​updated.
Nice seating area, they offer you water/​soda etc that you can help yourself to, there’s a little fridge in the waiting room.
Overall I had a good experience. The place is nice, the nurse/​technician lady was friendly, and the Doctor was nice. The doc was an older gentleman, moved a little slow and repeated himself a few times — but overall seemed to know what he was doing.
My biggest complaint about this place was the jerk working the front desk. He was quite rude, and it was *very* obvious he had no interest in being there. I don’t know if he usually works in the back and was forced to work the front, or what the deal was, but he had this air about him that he was too good to be working the front desk. They need to get rid of him STAT — and then they’ll be in a much better position. Because unfortunately when he’s the first impression you get, it sets the tone for a negative experience.
At the end of my appointment, I walked out with information, antibiotics and a couple prescriptions sent to Walgreens — as well as a nice little packet (in an envelope) with info for how to get lab results, how to create an online account to see all kinds of info, etc… It was GREAT!
I DO believe I will be back here if I’m in need of Urgent Care again. And if I do, I’ll update my review.

This place is a joke. If I could give them 0 stars I would.
I did call this facility and asked to make an appointment for a Drug Screen and was told that I could walk in at any time and have it done. I was not told that Urgent Care patients with insurance cares are taken ahead of Drug Screens for staffing firms or that I should be prepared to wait hours on a full bladder for a Drug Screen.

I arrived at MedSpring about 2:40 pm. There was one person in the waiting area and me. I quickly filled out the paperwork, returned it to the desk and the gal behind the desk said that it would be a «few» minutes. At 3:30 pm I was still waiting for the drug screen and the gal that was there ahead of me was still waiting. Only the two of us in the waiting area for nearly 1 hour.
Finally at 3:35 pm someone came out of the back and left. I don’t know if that was a patient or an employee. The other gal that was waiting with me is finally taken into a room. I sit there another 10 minutes and at 3:45 pm finally I go to the gal at the front desk and ask her how much longer she thinks it will be as I have a full bladder because I am there for a drug screen. Oh she says I don’t know. We are still doing a «procedure» on some walk-​in urgent patient and then there is that lady ahead of you.
So I asked if she thought it would be 4:00, 4:14, 4:30 or 5:00 before the 5 minute Drug Screen could be completed? She said that she just didn’t know because they only have ONE person working in the back at this MedSpring. Really and this is an Urgent Care Facility?!
So I had to leave without the Drug Screen just before 4:00 pm after waiting more than 1 hour because I simply had to find a restroom. Evidently they don’t have one at MedSpring because they gal at the front desk didn’t even suggest that I might use that one.
This is the worst facility I have ever been to. I have been to Qwest a number of times over the years. They have a website where you can make your appointment, walk in and get it over with. They are not an Urgent Care Facility with a Drug Screen sideline. All they do is diagnostics and they do it very efficiently. Actually I have never been made to wait so long for a Drug Screen anywhere! I told the large staffing agency that sent me there about this experience and strongly suggested that they find another provider like Qwest. And no I don’t work for Qwest nor do I have any family or friends that do!
MedSpring treats people shamefully! They are understaffed, incompetent and they just don’t give a damn! The gal at the front desk flat out told me that she hoped I would call MedSpring directly because they never have enough people to staff the place!

Never again that’s all I’ll say… And to have my comment removed by reporting it says so much! Be honest with people don’t hide the comments or get them removed! I wouldn’t recommend this place. End of story

Went there for my 2 year old having trouble breathing. We were seen in less than 5 mins. Minimal paperwork and they even have a small couch and TV with the necessary cable channels to distract a 2 year old. Clean and well maintained place.

Never have I been to an immediate care that actually CARED, until coming here. Other facilities are full of disheartened employees, and you spend a ridiculous amount of time waiting– or filling out paperwork. Medspring is a breath of fresh air (if I could breathe, that is)
I used Unilocal to find it, and it was well worth the drive.
Spotless waiting area with beverages and snacks, friendly, helpful and caring staff, and a Dr (Dr Aldi) who really took the time to be thorough and attentive.
The treatment rooms have a tv!
Even the nurse was nice, smiled, mentioned that she enjoyed working at the facility. It all made the experience enjoyable, and I’m here with a sinus infection. (Pure misery)
Hopefully I won’t have to frequent– but this is the place if you need help to feel better.
Highly recommend.
Plus the Dr was handsome (can I give him 5 stars?)

This place provided me today with by far the best medical experience ever. I went in to this new location in Arlington Heights today in the morning. I was greeted right away by the nicest staff, shown to a beautiful high-​end waiting room, complete with TVs, snacks and activities for children. I was shown into a room super quick that was also beautiful. It had a couch and a flat screen which is super comfortable when waiting in an exam room. A super nice nurse took my vitals and got some information for me, and the doctor came by to see me ASAP.
The doctor, was very knowledgeable and patient. I can’t even begin to tell you how nice it is to see that kind of service and facility in the area! I have to come back Monday, but I don’t mind this at all.

Went here for an ear infection on a Sunday. The facility was very clean and set up well. I waited less than ten minutes to be taken back and I bet the whole experience was around 30 minutes. The staff was awesome and they helped me out when my only other option would have been a visit to the ER. They even called me the next day to see how I was doing.
Highly recommended!

My husband developed a bad case of bronchitis while visiting family in the area. MedSpring was open on Sunday, saw us right away, checked insurance and medical history quickly, administered treatment, gave prescriptions and we were on our way. Saved the day for us. Many thanks to Dr. Jackson and Carlos. Highly recommend.

We found this immediate care location on the web and it was a GREAT experience. My daughter was injured just before her birthday party was to start; the staff worked to make sure she was taken care of and that she could back to the party as quickly as possible.
Dr Kirby explained her treatment and our after care in detail.
We are glad we took our daughter to MedSpring Immediate Care.