Happiness Is Pets

This place was so comforting, the puppies selection I thought for this location was pretty good. Prices were reasonable, staff was friendly and inviting. They have little cubes where you can sit and let the pupps. Oh my I wanted to take them all with me haha. Area was clean and all animals looked very healthy. I think if I went to buy a puppy I will get it here. :) 4 stars because there was not much selection for accessories or beds for the pups. That’s all.

This ironically, is going to be in regards to their customer service. With a little egging on I’m am probably one of those poor people that would end up spending this kind of money on a dog. Was I greeted when I walked into the store? Nope. Whoever was behind the counter was on their cell phone my entire visit. When someone did eventually come up to me I asked what kind of dog was in one of the windows. I made a joke because the name was funny and was told to just read the sign. I never once was asked if I wanted a dog, to see a dog or any of the standard questions that one would expect walking into one of these places. I understand that a lot of people come in «just to play» but socializing these puppies is a really important part of their tiny lives. Needless to say my experience definitely is an explanation of why this place has the reputation that it does. Other stores at least encourage a little one on one time with puppies. I would never in my life go back into this place.

We purchased a sharpei at the arlington heights store. Found out she was a puppy mill dog. Poor dog was on medicine and had horrible skin problems her whole life due to inbreeding done at the mills. Wish this store would close down!!! Inhumane!!!

I love how all the people that are bashing this pet store haven’t actually been into the store and for the ones who have, including people that have purchased a pup. You guys are wack, the store is very clean very well-​kept employees are awesome. If you step into the store, take a few moments out of your puppy mill protesting day and actually look at the puppies. See that they are not sick. Actually take a look at the Information. It all adds up. Yes they could lie about it but At the end of the day the truth prevails. So why lie. USDA Regulates this information and fines heavily if anything is out of order. Instead of just believing what everybody else says and jumping on the «adopt don’t shop» bandwagon and accusing all stores of receiving their pups from terrible places. Come and see for your own eyes what’s actually going on there. It’s love at first site… not what you assume.

Agree these pups need homes too
If we wouldn’t have got are baby girl from there she would’ve died Soo we saved her life that’s how I see it and fake papers (never got the papers lol) over priced yes! I probably paid 4 times what they did, but like I said we saved her life but I think they shouldn’t be able to scam people about how great the breeders are when clearly they have no clue who they are, but my private Vet said she knows exactly where she came from a Amish puppy mill in Indiana, but the employees just work there and are very nice its their job they don’t own the place
But no pet stores should exist, shelters and licensed breeders only should find homes for puppies and kitty’s

Yesterday my sister and I stopped into Happiness is Pets. We were there the previous week with our mom and it was obvious we were interested in buying a dog. My parents are out of town and they wanted my sister and I to go look at the other dogs. We had the worst experience with an extremely large, rude man who works there. He was there when we came in with our mom the previous week and he saw that we were interested but when it was just me and my sister he treated us very rudely. He is not welcoming and is extremely lazy. He didn’t acknowledge us when we walked in but greeted two adults when they came in after us. My sister wanted to play with one of the huskies. First off, since he is not welcoming, my 13 year old sister was scared to even approach him. When she asked him to play with one of the huskies, in a very rude voice he told us that dog can’t be played with. They had two other huskies so we asked if we could play with one of the other ones and he went off on us. He asked me how old I was and I told him I was eighteen. He then said that you have to be 21 to buy a dog and told us we can’t play with the dog because we won’t be buying it. Everything he said was extremely rude and he treated us as if we weren’t customers. Little did he know that I actually did have enough money to purchase a dog. So what if I’m not 21, I could have easily brought my mom to sign the forms. But after not letting us play with the dog and in a rude voice told us to «come back with your mom», we will definitely be taking our business elsewhere. We don’t understand why a rude, unhappy man would be selling/​working in a dog store. My sister had tears in her eyes as we were leaving the store. I don’t understand how they sell any dogs with such an awful employee. I informed my mom of this situation and she was upset upon hearing this. Not only are the dogs very very expensive and overpriced, I’ve read the other reviews and saw that the dogs are from puppy mills and I’m the not the only unhappy customer. I definitely do not recommend purchasing a dog from them. Shelters or breeders are the way to go!

We went in this afternoon looking for a female French or English bulldog. We purchased our male bulldog from the downers grove location 4 yrs ago and had a good experience. The woman there today was beyond unfriendly. She looked completely put out and irritated with every question. My older kids asked about 4 different dogs and were told «they just came in last night, so can’t be played with». It was easy to tell that this woman was completely lazy and just couldn’t be bothered. Nice customer service. We will never go back to this location, even though it’s closest to our house.

I have always gotten dogs from shelters and until I met Mugsy, I would have never thought myself the pet store type. He was so cute and he needed a home and since we’ve wanted a bulldog for a while, we bought him. That was a week ago. the day after we bought him my husband took him to their vet for the complimentary exam at Elmhurst Animal Hospital. He had a little blood in his stool, but they said we had nothing to worry about. Not being content with this and seeing as how Happiness is Pet was paying for it we decided to make an appointment with our vet the next day. It seems that they missed the Giardia in his stool. Since then the dog has been to the vet 2 more times, once because he started throwing up and had to get an iv and a couple of antinausia shots and today we found out he has kennel cough. We love our puppy and are glad that we got him as someone else probably would have thought he was too much trouble, but don’t buy dogs here, they sell sick puppies.

Someone please shut this company down! My husband and I live a couple blocks away so we decided to go look at dog breeds because we we’re planning on adopting a dog. Until we saw a Shiba-​Inu and we fell in love with her and had to have her. I always told myself I’d never buy a dog from them because they are puppy mill dogs and I know a couple people with horrible stories about the dogs they’ve bought from them. Anyways, they get their dogs from government approved puppy mills. They put up all these pictures on their walls pretending that’s where the dogs came from, but it’s a bunch of BS!
Anyways the Shiba-​Inu we got from there looked sick. It had a stuffy nose, and it just looked like it had no energy. We kept asking the girl if the dog was sick, and she kept telling us no she is just tired and that she’s had a long day. We figured she probably has a cold and we’ll take her to the vet in the morning since we had a free vet visit from them. So we decided to buy her. Her price was $ 1400 something, and somehow ended up being $ 1900 by the end of the transaction. We decided to do the financing option, which they made it seem great. You get 3 month’s to pay it off without intrest! Sounds great right? Well turns out it’s 189% APR after! That’s how they get you, right when you’ve already made the dog a part of your family and you’re about sign the contract they let you know the real financing contract. Luckily we paid it off before then and had no issues with that.
The day after we got our dog, first thing we did was take her to the vet. The vet said she is VERY sick, and he didn’t think she was going to make it. He couldn’t believe no one realized she was sick at the store. Apparently she wasn’t eating or drinking (at the store they told us she is a «shy» eater). She also had a chest infection. So we had our little puppy for about 12 hours before taking her to the vet. At the vet visit Dr. Harris (who by the way is great — Elmhurst Animal Hospital) told us they will keep her there over night on ivys to keep her hydrated but he didn’t know if they can do much for her. He thought she was either going to die or end up being a special needs dog. (Basically what he was saying either way she wouldn’t come home with us) She was 2.3lb and runt of the litter. He basically told us chances are she is going to die. Even though we had her for such a short time my heart broke hearning that news. We’d call the animal hospital couple times a day to see how she was doing, she wasn’t getting better really. After a couple days she started wagging her tail and trying to play. He finally let us take her home on Wednesday (we got her Friday night). He was still worried because she wasn’t eating anything but he told us to try feeding her anything. At night we found her munching on cat food (turns out she really liked it), she ate that for a couple weeks, put some weight on and we switched her diet to Blue (for dogs), and now she is a great puppy, even though she is still very small. At 5 months she is about 10lbs. The story does have a happy ending, but until they lose all the buisness they have they will keep mistreating animals and not taking care of them properly. Everyone put a stop to this, close them down!!!

May 12 2015 —
Not one customer in the store. Checked out all the puppies several laying in feces that were on the grates of the cages.
One employee in back and one extremely lazy man in the front. Never once walked out from behind the counter to ask if he could help us. I asked him if we could see a dog and he said, we really don’t take dogs out unless you are interested to buy. Really? What in the world would i be doing there if I wasn’t interested to buy? How else could a prospective owner find out if they bonded with a dog? I told him right away I thought it was a ridiculous statement. Is that how you treat customers? Yes he said he has sold many dogs??? Really like that?
Note to the owner: Your front man is lazy and you know it. Your cages are dirty and your time in Arlington Heights is limited.
Note to the Front Man: If you are a dog salesman, you are supposed to be the best dog salesman you can be. That means you have to move your body and interact with the potential customers.
Note to Arlington Heights Village Manager: You are going to keep getting complaints about this establishment purchasing from puppy mills, selling sickly dogs, and keeping a dirty store in your village. When are you going to realize-​if it looks and smells like doo doo, then the establishment is run like doo doo.
The Shelter in Morton Grove with twice as many animals was cleaner by 100 percent. The owner, the employees and the village should all be ashamed.

To the guys who seriously gave this place a 5 stars, are you kidding me? This place does not even deserve to be a pet store man. I went in and was looking to find a new home for a dog, but all those workers only replied they will only let people play with the puppies if they will buy it. So, if you really want a dog that suits you and you home. Go to somewhere else, this is worst than buying anything in any store because their wont let you touch their puppies…

What’s with all the bad reviews? The lady that helped and man were very knowledgeable. I took home a happy little shih tzu. I am going to take him to the vet that’s included for free visit tomorrow. My puppy came with all breeders paperwork plus they had pictures of his previous home. Love my puppy couldn’t be happier

PLEASE PLEASE do not go here. I beg you. Besides the fact they sell puppy mill dogs, they are neither reputable nor responsible. Before I understood the way these places work, I unfortunately bought a puppy from here. She has had countless surgeries for a blood disorder, awful temperament and bad knees. All the vets we saw said bad breeding and overbreeding were the problem. When I called this store and told them, they yelled at me and said that I should bring her back and they will put her down!!! What?!? Needless to say, I have cared for her and she is doing better years later. Please adopt a dog in need from a rescue or shelter and put this place out of business.

They don’t deserve one star at all. Those three ladies who works there thinks everything is a joke. They don’t dress professional like Petland employees does.
My child is four years old, she need to use the bathroom. I asked the lady if she can use the bathroom quickly. She said no! In a serious firm tone. I was like why not? You know we are planning to buy a puppy here so why can’t my child use the bathroom? Another big lady came to me and said you aren’t allow to come in the back! I said ok but would it be ok if you take her to the bathroom? She said you can go to gas station across the street!
I said fine I’ll take my money to somewhere else. She said I don’t care and get out! Then speak in Spanish language.
I never got treated like this for a bathroom issue. But it makes me wonder what they’re hiding in the back? Hmm.,. Now I know I will never step my foot in this place. This place needs to be closed and out of business for good after reading many negative reviews.

I’ve been in here 3 times looking for a specific breed of dog. The woman that always helps us is very large, and very dismissive.
The last time I stopped in here I did my regular look around and saw a boston terrier which I seriously considered. I asked the woman there who is large and has a very unprofessional nose piercing to please provide an extra blanket for this puppy since this breed gets cold very easy. She flat out told me no, that the dog is fine. I told her she is cold since the dog was clearly shivering. Then she went in the back and I heard her tell her fellow employee what I had asked her. And they started laughing cold-​heartily. This place sickens me. Especially the employees who don’t care at all about these dogs. Just that they sell them and make their money as quickly as possible.
Please someone needs to do an investigation. And close them down.

I had always came into this pet store and it was always very clean, with big cages for the dogs, and good service. I know it was all my fault that I had actually decided to buy a puppy from a pet store, as it should always be a big no-​no. But, those puppy eyes had hold on my credit card. With that being said, I unfortunately made the decision of purchasing my cocker spaniel.
Don’t get me wrong, I love him so, but I stupidly researched AFTER my purchase. I had found out that they use FAKE breeders in order to get their obscene amount of money for the dogs… All they do is change the first name and keep the last name… Talk about being furious!!! Strike 1. «Graber» is the fake, and there are many other people knowing about this fraud.
At home we have a full bred Yorkshire Terrier, so to bring home a puppy mill, fake information dog really scared me. He also has 4 scars around his belly. They are fully healed scar tissue scars at the age of only 2.5 months. Weird… So I brought him to the vet they suggested and work with, and they proceeded to try and tell me they were teeth marks… Strike 2. The scars look like they tried removing something from inside him, at a very young age.
I am now going to call the store and express my fury and see what they have to say for their false information, then proceed to further actions. As I said, it was initially my fault for being sucked into a pet store, but ultimately they should not be giving FALSE information just for a profit on a puppy mill puppy. Just horrible.

We bought our cockapoo, Copper, from the Arlington Heights store. He died at 4 years old of cancer. We were not educated at the time regarding puppy mills and pet stores. The issue with puppy mills is the inbreeding leading to congenital anomalies and other health issues. It was a very heartbreaking experience for my children to see our Copper die at such a young age.

So what is going to happen to these puppies that they sell if no one buys them? I understand the idea of going to shelters and rescues but these poor puppies need love too. Everyone told me go to a shelter or rescue for my puppy but I fell in love with the Akita I saw. She was so beautiful and when she jumped in my lap, I had to take her home. Everyone says she’s so beautiful, the best looking dog they ever seen, looks very wolfish, different from any other Akitas I’ve ever seen. Place was clean and they cared. I had a good experience. Just be careful with the financing.

This was honestly the cleanest and friendliest puppy store I’ve ever been to. The employees were constantly cleaning the dog cages. Lots of different pup breeds. This review is based on the establishment ALONE. Not where these pups come from or what happens to them

Reading most of the reviews that people have put for this place, I have noticed that people have based their reviews/​opinions mostly on how this place breeds their puppies off puppy mills which leads me to believe that since they are already so against this place that they probably haven’t even gone to this place to begin with.
I, however, have gone to this place and I will honestly base this review off my experience. Though I do agree with the puppy mill reviews and am against places like this as well.
On a boring Wednesday night, my friend and I were bored and decided to go visit Happiness Is Pets. What can I say, we’re girly girls who love puppies and were not afraid to admit it!
Walking in we immediately fell in love with all the cute faces and decided to look at a St. Charles. While playing with this little cutie, we eyeballed a cute little husky staring at us. When we asked to see it the lady who worked there asked us if we were there to play or buy puppies, because if we were there to play she could only let us see 2…
My first thought was. first off, that it was a bit rude of the employee to ask us if we were buying or playing… she completely assumed and asked us in a rude way. Secondly, I though to myself, wouldn’t it be a good/​nice thing to play with puppies that have been locked up in cages all day everyday?
We let that incident pass and continued looking at the puppies. About 5 minutes later I heard a lady in the back yelling «Stop it!» and «Cut it out!» to the dogs barking… which I found completely unprofessional and messed up. I also heard them banging on cages to shut the dogs up. I was pretty pissed leaving this place and don’t plan to ever come back to visit the puppies not only because this experience, but the employees probably wouldn’t allow me to play with them anyway.
I have no respect for those jerks. Puppies/​any animals are so innocent, not to mention, they’re all probably depressed for being locked up all day. =/​
Also I will mention on to previous visits to this place (once with my bf and once with my mom, both actually looking at puppies to possibly buy) we noticed a few puppies that didn’t look to healthy. The first visit with my mom we had a puppy with a huge stomach as if it was bloated or swollen .not as if it was full. When we asked that lady who worked there she said «we just got done feeding all the dogs» …I’m sorry but Ive had multiple dogs/​puppies as well as my boyfriend and friends, and I know the difference from a full stomach and a problem! The second time I went with my boyfriend we took out a dog which seemed to have a messed up paw, it was dragging its foot and I felt bad, they didn’t even explain to us what happened or what was wrong with it.
I feel as though this place is completely unprofessional as well as it being too expensive and the employees are pretty rude. I will not be returning and suggest to anyone else who will read this to not go as well.