Family Chimney

This place employs crooks! or possibly the owner Robert Reimer is one too. Jeremy and Jessie came out to clean my chimney. Both asked to use the bathroom. After they left, 75 pills of my husbands meds were missing! They took the whole bottle! called and called for owner and he has not returned my calls! Reported it to the police but I don’t think they are doing anything either!
DONT USE THIS COMPANY! CROOKS!

I didn’t get any service from them so I can’ t comment on their actual service quality but if it is anything like their phone etiquette and behavior I would stay far far away. and here are several reasons why.
Call 630−808−8957 Wed. and got an answering service that said he would call back in 2 – 3 min. NO CALL BACK AT ALL until the following day.
I wasn’t in the office the next day but got the message. He then called back today Friday. I told him that we needed services for one of the many homes that we manage and was going through the payment arrangements of waiting 3 days for the accountant to mail him a check or he could pick up 3 days after we bill and invoice the owners. and he hung up the phone unexpectedly… VERY VERY UNPROFESSIONAL and NOT ACCEPTABLE… When working for and especially running a business.
I am the kind of person that thinks of the better rather then the worst so I assumed we must have just gotten disconnected. I tried to call back and got the voice mail. I left a message. several minutes goes by and I was leaving the office so I texted him from my personal phone and he responded right away. I described who I was and that we must have gotten disconnected and I never heard anything from him. I tried to call but again no answer. So it was clear to me personally that it is an unprofessional company. I did try to call again just a moment ago to give them another chance but they hit the ignor button on me this time cause it went straight to VM after a short ring.
I am writing this review because I have been in business for several years and through my personal experience hiring, working with and firing vendors and contractors this is the first sign of trouble and un-​satisfaction… Now just imaging if I was to have moved forward with this Chimney cleaning organization I may have ended up with problems and I would never hear from them again.
If this is truly a professional company with professional staff the individual would have taken a little more pride with his behavior and either explained that they would need payment up front or at the end of the service call which I could have tried to work out with him but he didn’t and instead just hung up leaving me wonder.
So again, My experience tells me to stay far far away from this kind of behavior when you are dealing in a professional setting. I did not get any service so I cant comment on their work just what I think.