Enterprise Rent-A-Car

Discriminates!!!
Not only unhelpful, rude and extremely stubborn it took only 10 minutes on the phone to enterprise corporate to figure out I was right. Military can rent cars on expired licenses as long as their state allows an extension. I will never come back, no one else should either. To Hilary kargl, Andrew Peterson and Tom vasko I know things that are new are scary and if you don’t know its easier to say no but come on. Thanks for making my short time to see family even shorter its not like I haven’t seen them in a year, oh wait. BBB complaint filed.

Absolutely the worst rental car company I’ve ever seen. Upon returning my car, they blamed me for causing a dent that was already on the car (which I pointed out previous to taking the car… he told me to not worry about it). So now I’m stuck with a $ 350 bill… totally ridiculous. The customer service is also the worst I’ve ever seen. Save yourself the hassle, time & money and go somewhere else!

They have the worst customer service. They are very rude. They tell u rates on the phone. When u get there, they r higher.

Unethical business practices used. Overcharged $ 419.00! We rented a car through Enterprise Dundee Rd, Arlington Hts. Enterprise was fully aware what our daily allowance was as our insurance company set up the rental. Initially we were put in a car higher than our allowance which we were not made aware of and then when the original vehicle was not cleaned or low on gas we were immediately given a vehicle conveniently parked next to the original car. We were NEVER told we were above the original allowance OR that we would be charged for the second upgraded (cleaned and full tank) vehicle. After numerous phone calls to our insurance adjustor, and Nick at Enterprise we were give a partial credit of $ 274.11. We now have to pay the remaining balance of $ 145.31. It’s the old BAIT & Switch sales tactic.

I received my car on May 23^rd. We returned the car on May 31^st. We were overcharged by 2 days. I had to call three times to get the invoice sent to me so I could give it to the insurance company of the other party. When I called back to get the overcharge removed the guy said he would call me back and never did. He justified it with well we are busy and you need to understand that. Everyone’s busy but you take responsibility if you make a mistake or drop the ball. They don’t care much about customer service. Very disappointed with Nick and Adam at this location.

On May 11, after getting into a car accident, I rented a car from Enterprise’s Evanston location. They had great customer service. I had the car for two weeks, and I was supposed to return the car on May 25. Unfortunately, earlier that week, my son was admitted to Northwest Community Hospital with complications from RSV and Pneumonia. On the 25^th I called Enterprise’s Evanston location to let them know that I had an emergency and wanted to return the car to a closer location near the hospital. I was told that was fine. Also, I asked to see if they could give me a ride back to the hospital, which is what is advertised in Enterprise’s commercials, they said, «Yes, we can give you a ride back.». So, at 5:00PM, I drove to your location at Arlington Heights location on Dundee RD to drop off the car. I was told that I came to the wrong location, and that they couldn’t give me a ride back to the hospital. I was flabbergasted and quite surprised. I couldn’t believe that they wouldn’t’ give me a ride back to the hospital. A college or teenager representative, sitting at the desk, told me to return me to the hospital was outside of their range told me. The hospital was in the same city as your location, so I am not sure how they could be.
I had to call a friend that lived in Arlington Heights to bring me back to the hospital.
I thought that I would write you after speaking to a customer service representative.
I won’t rent a car with enterprise again.