Ardmore Auto Body

Rude! That’s the only word I can come up with. I called to see if I can get a quote over the phone for what I thought was a simple paint job for my bumper … Never needed one so I wouldn’t know if this is a done thing. The agent who picked up the phone wouldn’t even let me speak all he kept repeating was «I need to see the car». Which is fine but there’s no need to be obnoxious about it.
So, I bring the car in the next day. Explain car was painted a few years ago but paint is peeling. Dude gets defensive and goes into a rant about warranties, complains about how he has to go into the attic to look for a record that they painted my car, jiggles my bumper and states I was hit so warranty is void. Doesn’t offer a quote or anything of that sort. Again, there is NO need to be so argumentative. All I wanted was my bumper painted and was going to pay for it if the warranty wasn’t applicable but since these people are so rude, I took my money elsewhere.
Train your agents or hire new ones. No one needs this kind of aggravation!

I don’t typically go out of my way to write a negative review, but I hope this saves many of you a lot of hassle — take your business elsewhere.
My car was towed here after a Winter-​weather collision because of how close it was… I wish I had read some of these reviews first to know how poor my experience would be. Here are a few of my complaints:
* My car was dropped off in their lot on top of a snow bank and against another damaged car. When I asked why somebody would further damage my car by cramming it in this lot, I was told it would be totaled and that their lot wasn’t big enough… I reminded them that was a decision to be made by my insurance company — not them.
* Numerous items were stolen out of my car. I told an office employee, Trish, that this had happened and that I wanted them to look at security footage on the camera pointing directly at my car. Her response was that the lot is owned by somebody else and she doesn’t even have contact information for him. When I complained further, Ken told me to email him a list of things missing so he could follow up with the tow truck driver and probably just «cut me a check.»
* After dealing with Ken and everybody else in the office on that first day, I have not gotten a single email or phone call in response, despite Ken asking me in person to email him so we could fix this situation. I have called and emailed several times and even dropped in once… The response is always something along the lines of «Ken’s not here», «I’ll give him your message», etc.
Every detail of working with Ardmore Auto Body was so frustrating that I dealt entirely with my insurance company and never went back.

What a great experience! Ken the manager was a pleasure to work with. My car looks like new and the price came in at a third of what other body shops in the area quoted. I couldn’t be happier. I would highly recommend Ardmore Auto Body to anyone looking for honest, timely, and professional service.
Great Job Ken and all the crew!!!
David R.

Total rip-​off joint. Unresponsive, delays, then outrageously expensive «storage» fees. Vehicle taken there after tow on AAA recommendation. Will be making major protest to AAA.

Ken from the shop on Cricket. Ave. was always a friendly face. He was courteous on the phone and answered all of my questions about how to deal with insurance estimators. My 2011 Audi A4 looks good as new and I cannot thank everyone who worked on it enough.

The negative reviews listed on this site do not match my experience. I find Ardmore Toyota, and their Autobody shop, to be completely professional, courteous, and respectful of my time and needs. I recently had a fender bender and left my car for an estimate. Along the way, I had steady updates, and when they called me to pick up, it was pre-​Xmas, and as a retailer, I could not leave my studio. They offered to leave it parked until I could drive it off the lot, and when the snow started, they even left it in a covered location, so I’d not have to deal with a snow covered car when I arrived.
The manager Ken is accessible and responsive, and while I hope I never have to get any more body work, I can’t think of a better place to get this done.
Nancy G.

Terrible. After a fender bender, I had my car towed here (not by choice, I wasn’t familiar with the area and they just took it there). After finding out that my new (used) car that I had for less than a month needed $ 10,000 worth of repairs (gasp)…I was floored. Ken seemed like a kind, helpful, sincere man. WRONG.
After telling me that it would be 2 weeks until my car was finished, I began calling for updates each week. It took 4 weeks. I kid you not, I drove the car off of the lot, thinking «Oh, it’s all fixed, I’m so happy», within a minute, the check engine light was on. I called Ken, who said that his «GUY» who has the apparatus to see what the problem is was «out of town», I could bring the car in a week later (I was, at this time, living 2 hours away, so you can imagine the inconvenience). I called that Monday to ask when the «guy» was going to be in, Ken said he would call me back… HE NEVER CALLED BACK. Horrible way to run a business.
So, not only is my check engine light blaring, the freaking hood that he put on my car does not fit. I now have to drive in fear that my hood is going to fly off of my car because these jerks don’t know what the hell they are doing.
I don’t recommend them to anyone, for anything.
I ended up taking my car to a great small body shop in the city on 11^th street, where they fixed what these (profanity) screwed up, FOR FREE.
Ugh, I still can’t believe what poor customer service and service in general this place offers — who doesn’t call a customer back when there is a serious problem with the car that THEY supposedly fixed.

My experience with Ardmore Auto Body was so bad I still can’t believe it. I wish I could give them negative stars. It’s still difficult to understand how a business that appears to be so prosperous provides such lousy customer service and turnaround times. The only explanation I’ve come up with that even comes close to making sense is that because the place is owned by Ardmore Toyota, they must prioritize Toyota customers first and in doing so couldn’t give a hoot about walk-​in customers.
The chronology of my ordeal:
— Feb 2, 2011 — ice storm causes a tree to drop some main branches on my car. Since Ardmore Auto Body is the closest body shop, I have my car towed there. Adjuster indicates that he’ll have an estimate completed the next day.
— Feb 3, 2011 — adjuster provides estimate. Assures me that the car will be completely fixed. I ask Ken at Ardmore Auto Body when the car will be finished since the tree totaled my other car and I am without a car. Ken says, there is an outside chance the car will be finished this week, but probably not until Monday Feb 7.
— Feb 7, 2011 — I call Ken and ask for an update on my car. He says the car is «not finished» and it will take a few more days. I should call back later in the week.
— Feb 10, 2011 — I call Ken and ask for an update on my car. Ken says he is «waiting for some parts» and the car will be done in 2 days — so Monday Feb 14.
— Feb 14, 2011 — I call Ken and ask if the car is finished. Ken says no, it will be done in 3 days — so updated delivery estimate is Feb 17, 2011. I ask why, Ken says he is «waiting for some parts».
— Feb 17, 2011 — I call Ken and ask if the car is finished. Ken says «the parts have still not come in, but he called VW and VW assured him the parts would be in tomorrow. The car will be done 2 days after the parts come in.»
— Feb 21, 2011 — «Ken is my car done?». «The parts didn’t come in. The parts will definitely be in tomorrow.»
— Feb 22, 2011 — «Ken did the parts come in?» «Yes the parts came in. The car will be finished tomorrow». Hurrah!
— Feb 23, 2011 — Ken doesn’t answer the phone. I ask the person who answered if my car was finished. «No, we’re waiting on parts». «Huh? Ken told me just yesterday that the parts finally came in!» «I don’t know what to tell you. The parts aren’t in» What!!!
— Feb 24, 2011 — «Ken, is the car finished?» «Yes, but it needs some finishing up, it will take 2 days». «2 MORE DAYS!?! Is there no way I can get the car tomorrow?» «Fine, I’ll do you a favor, you can pick up the car tomorrow morning»
— Feb 24, 2011 — Yay! I pick up the car. Uh, where is my GPS? Stolen. They even took the power cord. Uh, why isn’t the wheel cover on one of the wheels? It wasn’t on the estimate. BUT I SEE IT ON MY ESTIMATE! It’s on line 8! «A second adjuster came out and took it off the supplement» «What? Fine, just give me back my car.» Ken, why is the check engine light on, it wasn’t on before the tree… «Don’t know, we can’t fix it. Take it to VW.»
It took 22 days for Ardmore Auto Body to fix some body damage, STEAL MY GPS, and leave some minor trim unfixed. The car still isn’t fully fixed yet since my check engine light is still on, but at least the VW dealer is going to greet me with a smile. Something Ken didn’t do once. Unfortunately, there is no one to appeal to at Ardmore Auto Body — KEN IS THE GENERAL MANAGER.
Use them at your own risk, you’ve been warned.