Enterprise Rent-A-Car

64 days after my previous review… TARNISHED!!! I had booked a car last week… didn’t call BUT went into the office to request a pick up ride from 280/​Como. The kid put it in the computer, asked me how far away it was… Ok, right?! …NO… Today… as I sat and waited… waited…waited…I called to confirm my ride hadn’t fallen in to some abyss… The employee said I hadn’t but that they were short staffed today… and we called you earlier… I informed him they did not! So he assured me someone would be over to get me shortly… A half hour later I called back! The girl said no one had returned back yet… but that she would call me once they had and were on their way… So I again… sat and waited… waited…waited…finally after 1.5 hours of waiting… missing an appointment and now being in danger of missing a SECOND one, I rented a car elsewhere. Here it is almost 10:30pm…never did have a return call… as I’m sure it came throught their system I had cancelled my reservation… not even an apology for their screw up… WOW! I plan to come back next month, with the need of a rental… bummer because this location was accessible and cheap… but after today I will likely pay more to rent elsewhere… to have a sense of reliability. I am just baffled and really bummed this was the treatment today.