Old Navy

Thanks to Amanda for unbelievable patience in assisting. Literally took 20+ minutes. Thanks!

I have to give a 5 stars because this location has great a staff. The selection is usually good but the sale sections aren’t too organized. I don’t really mind though because I like «digging» through and seeing what I can find. I also don’t blame them, how can you keep the bottom half of the store looking perfect when there’s children running around pulling shirts off the tables. (Not my child of course ;)

I went to Old navy on Friday between 2:30 — 3:00PM because I saw some deals posted outside of the store. So I went in and found some clothes that I wanted to purchase because it was on sale. When I was about to be next in line, the girl cashier rolled her eyes at me and gave me the dirtiest look and walked away. I mean, what was the reason for that? I would mention her name but I don’t think it’s appropriate. I hope the district manager can identify her by looking at last week schedule. Anyways, I was the only person in line and she could’ve rung me before leaving her department. What was her problem?! I was so upset that I didn’t end up buying anything so I just walked out. Ever since they moved different location, customer service has dropped. I rather shop at Montebello Old Navy cause they have way better service.

I’m a loyal customer of Old Navy, though I mostly shop online. Today’s review is just for Old Navy’s customer service at the Santa Anita Mall. Specifically a worker by the name of Stephanie, which we encountered today around noon. I had to return and exchange a few items. Two of which I had gone over my 90 days. At first, I understood that the pants (which my daughter never wore– teenager was a size bigger) would only be 96 cents if placed back on my Old Navy Card. Mind you, they had tag, stickers, etc. brand new. But then I understood that we could exchange them for the correct size she now wore. Well, once I paid, I noticed they still were 96 cents. I came back to inquire about this, and she answered me back in a pompous attitude and told me that she «had told this already!» I proceeded to tell her that I had misunderstood, but just passed me on to the cashier next to her, while she didn’t have a customer herself. I waited for the new cashier to finish with her customer, and she gave me back the unworn pants for less then 2 bucks. I understand that Old Navy has policies, and I don’t expect the rules to be bent just for me. But I do expect respect for all the workers, I’m not getting anything for free!!! I’m a paying customer, she could of kindly said «sorry, you misunderstood, what I meant was …» To clarify, instead she was rude and passed me on to the next cashier just like that!!! Fortunately, that cashier was much nicer, she did ask Stephanie «weren’t you helping her?» Of which Stephanie never answered. What a rude girl!!!

Love the toddler clothes but I never seem to find the size I’m looking for so I shop online. But the last time I came here was on Saturday to return/​exchange a couple pieces and the cashier was trying to rush me out of there because they had a long line. To you I may be just another customer but to me, you’re the ONLY cashier 1– she was trying to rip me off when I exchanged the same exact piece and she was charging me $ 5 more (she had to call her manager for that one) 2– She belittled me with her poor service Cashier 2 553 535. As a consumer I suggest you (old navy) to provide a customer service training class to your staff because they need it! Social media is everywhere these days and my Unilocal app is at my fingertips.

Lighting and store color scheme too dull.
Didn’t see much variety in this location.
Didn’t see much floor staff around for any help either.
I liked the previous location they had at the mall before the relocated.

Nothing special and always a long line at the checkout. Better men’s selection than women’s. Sizes for women are all over the map. If you are short and skinny you will fit these clothes, other sizes are hit and miss.

Customer service here is good however I don’t find much here when I go. I’ll buy some thing every tenth visit. The other times I won’t buy anything because nothing good, wrong size/​they don’t have and small variety. People can go crazy here but the quality isn’t always near good and for the price I’d much rather go elsewhere. I won’t settle.

I go here to get all my clothes!
It’s cheap, good clothing and nice people! This store is clean and people working are so helpful. I love the T-​shirts, pants and PJS here that’s why I get them!

This store is a mess. Not sure if it’s an off day, but there’s a super long line and only 2 employees at the register. The manager said there’s a total of 3 employees working at the store at the moment.
I found out that the store’s not doing well so they had to cut hours. It’s a shame.

Came after Black Friday so I was surprised that the store was neat.

Sometimes they feature awesome door buster deals. For the most part, the clothes are cute and simple at a decent price. They also sell some licensed tees such as hello kitty and Disney. Kids love getting balloons here and they run lot fast!

I usually do not go to this Old Navy because being that it’s located in the busy Arcadia mall, I am sure it will be messy and missing sizes. The times I’ve gone in there is lots of clothes on the floor at the sale section therefore it controls me a bit in coming out with bags of clothes. The guy section here was poorly stocked this time I went in and pretty small. There wasn’t many Medium sized available for the shirt’s my husband wanted to buy. The rest of the store is pretty well maintained. Cashiers are usually fast and friendly but there will be lines. This is mainly because this mall is over all always busy and this Old Navy usually only has two cashier’s open. I’ve always had trouble finding someone on the floor though so I am not sure where all the workers are. Regardless, Old Navy has some cute styles at affordable prices. Keep an eye out on discounts and additional discounts via emails.

I like Old Navy’s commercials and advertisements in the Sunday papers because they always have some kind of theme or story to them. The clothing they sell are pretty cute and trendy and also quite affordable. For the price, the quality is also pretty good and lasting.
This location is located up stairs near the Auntie Anne’s (they have delicious pretzels, but just had to mention that the health care provider in me has to say that these guys are not healthy though). Generally the aisles are pretty clean and usually adequately stocked. But if you go to the back of the store, the clearance section is another story. Sometimes clothing is nicely hung and somewhat organized. But of course people who pick through the clearance section don’t always put things back where they found it and decide that another random place for their item that they no longer want would be best placed elsewhere. Unfortunately there is rarely an employee or 2 back here to help regulate and clean up some of the mess (why do people leave clothing they do not want on the floor? Clothes should be respected and hung properly so someone else can purchase it).
The changing rooms here are mixed with both men and women (so no separate changing rooms) and have always been clean each time I have used one (I don’t usually try clothing on at the store, I really prefer to try them on at home and drive back to return the item if they do not fit).
Lines can be long sometimes, not just because the place may be busy but it is due mainly to only seeing 1 or 2 registers open. If another employee could just jump onto a register, it would definitely help to cut down on the wait time.
The best things I like to buy at Old Navy are the flip flops (love all the skittle colors… colors of the rainbow. can really find one for every outfit), fleeces/​sweaters and novelty shirts (you know the ones with the random funny slogans on them and such).
Overall, a great store to find affordable fashionable clothing for everyone.

So we went into Old Navy at the mall Friday. There was a distinctive odor as we walked in. Hell the place stank! How sad that the management would open to the public, when the store was unclean. I was in retail management for many years, and cleanliness was always paramount. I believe the source of the odor is that they are washing their concrete floors with dirty water. However the open duct ceiling is dirty also. I’m personally done with this store, and I pity the employees…

Sometimes long lines at the cashier. Clean not messy.

Well, it’s Old Navy. We’ve all been there and done that. This mall location is definitely better than my local strip mall location since its way bigger and way more selection of jean styles and sizes. And it’s nice and spacious with tons of room and easy to see everything offered since the displays are not cramped. But WHY do you NEVER have the SHORT length in the jeans? No short people at the malls?

Season styles are hit and miss. Some seasons are hideous and sloppy and other seasons are very cute. I don’t come here for the latest in high end fashion, but you can always find good quality basics here like tank shirts and camis for layering or long sleeved layering tees, or a comfortable pair of jeans. Oh, and flip flops in the summer! I love their nice thick cushy flip flops in every color and design. And despite being so cheap in price for all these things, the quality is very good and its lasts through wears and washes and seasons.
Definitely a great place for good priced basics that won’t fall apart on you. The kids working here are always very friendly. You can use your Gap card here to get Gap points. Although, these days I prefer Banana Republic.

Old navy is old navy. The chain as a whole carries comfortable clothes and a large variety of them as well for a pretty fair average price.
This location is nice and open. So nothing much to really complimentary about! The cashiers are usually pretty nice and is always down to trying to get you the better discount. Overall nice place to shop for clothes.

Nice people work here and make small talk with you if you are keen. =)
Its sad to see Old Navy die over the years.
The store is empty, and even with a groupon deal, I don’t see anything wortwhile to buy.
They had flip flops that were 2 for $ 5 which were a good deal.

Located in the indoor mall, it is convenient to have an affordable, reliable store available amongst the more expensive, higher-​end brands. I go here for basics (camis, tank tops, sometimes jeans), and I am rarely disappointed at the quality for the price. They always have great sales, so this store is perfect for the budget shopper.
This particular location is verrry spacious, but a drawback to that is the store sometimes looks a bit bare, because there is so much space, but not enough clothes to fill up the store. However, I would prefer under-​crowded to over-​crowded. The staff here is friendly. I’ve never been in the dressing rooms so I can’t speak to that.