Glenn Ho, MD – Arcadia Primary Care Physicians

Really wonderful, knowledgeable, and caring doctor. He takes his time to listen to my concerns and address my problems whenever I come in. That is something that not many other doctors I have had over the years seem to do. I like how the doctor treats his patients like family. A true «family» doctor (hahaha). The staff are all nice and respectful. I would definitely recommend him.

I have met Dr. Ho multiple times, he’s always nice, professional and informative. He is not the problem — his staff is! The receptionists and assistants are rude and have no concept of customer service or how to be empathetic towards their patients. They are just not helpful at all. Unfortunately, it is bad enough to look for another physician. Very disappointing!

GO SOMEWHERE ELSE
I walked in to accompany my brother for a checkup, and the lazy receptionist who just woke up from a nap rudely responded that he refused to see a patient without an appointment.
You can tell a lot about a doctor from the way he treats people. Don’t bother wasting your time here.

Imagine going into a restaurant, ordering food and sitting there staring at your empty plate for forty minutes only to find out that there were no cooks in the kitchen.
That was how my experience was like at Dr. Ho’s office. I went in, filled out forms, and waited forty minutes. The receptionist took no initiative in telling me that HE WASN’T EVEN IN THE OFFICE. I had to get up myself after waiting for a doctor who wasn’t even there to ask the unresponsive receptionist with an attitude problem what was wrong.
This kind of treatment towards patients is unacceptable. I have nothing to say about the doctor, as I DIDN’T EVEN GET TO SEE HIM, but their staff is the most irresponsible I’ve come across in any doctor’s office.
Unless you like wasting your time, do not come here. They have no coordination, zero communication skills, and a receptionist who lacks one of the minimum requirements for a cognitive human being — common sense.