Family Planning Associates Medical Group

My PCP convinced me to get the Mirena inserted and referred me to FPA in West Covina. Since then, I’ve been twice. Once for the insertion and the second for a follow up to make sure the Mirena had been placed correctly. My first experience was awful and I would have given this place a one star, but my second experience was excellent and definitely a five star.
First, the office is very nice. For the most part everything seems clean and professional. The only thing that bothered me though was the box in the restroom where you place your little cups of pee. The first time I came, the office was very crowded and the little box had two other little cups of pee when I placed mine in. Since they also didn’t give us the lids, there were just two cups of other people’s pee sitting in this little 10″ x 3″ area.
As for wait time, like all doctor visits, I had expected to be kept waiting forever, but this was still longer than normal (~40mins before I saw anyone). Plus, almost every chair in the waiting room was occupied by 9:00 so I didn’t really think seeing everyone in a timely fashion was a priority for them.
Moving on, my first experience, the insertion, was very awful. My PCP had told me that I would have a consultation with someone first in which we would talk about the various birth control methods they provide so if I wasn’t sure which birth control method was best for me, I could have them go over pros and cons with me. Luckily for me, upon entering, the receptionist gives you a little handout with all the birth control methods and pros/​cons. If not for this handout, I probably would have been lost because my «consultation» was just a surly, snappish, and condescending aid (?) who barely answered the questions I had, snapped at me, took my vitals, and punched in some information. After another 15 mins, I met the nurse practitioner that day, Lisa Kim, who inserted the Mirena. She was very nice but has a heavy accent which led to some miscommunication during the insertion, making it a little more painful then necessary (probably).
So, the first time sucked. Although maybe I’m a little biased by the fact that the insertion in and of itself was very traumatizing. But the follow up was pretty quick and awesome. The office was not as crazy packed as it was last time, everything was done in a timely fashion, the aid who took my vitals was very nice, my pee was the only pee in the pee box, and the nurse practitioner that day, Bonnie Betts, was really great. She was personable, made it as easy as possible for me, and even prescribed me some meds to help with my cramping and bleeding.
I’d recommend this place because obviously, they can be professional but read up on birth control methods yourself and ask questions because no one puts that much effort into keeping you informed. And bring a book, cause the wait time will probably be long.

Always crazy packed and always petitioners outside, well at least on those «special» days.
Had my paperwork here and then it so happened that I had to go to the Los Angeles location on Westmoreland. They told me my paperwork was lost, so I had to do another «physical exam,» if you know what I mean. Came back here and my new paperwork was gone and they handed me the old stuff. So basically I had to do that uncomfortable exam for NOTHING.
They suck with computers.
All clinics are the same, really. Just a bunch of sad people waiting to do something horrible or just plain uncomfortable. You might have to do something twice, but it gets done. Simple as that.
As least this location is clean.
Some things you might want to know.
— Pregnancy tests (UCG) are free and on a walk-​in basis, UNLESS you want the more sensitive PT (EPT) which is $ 15. If it so happens that you need a pelvic exam for confirmation, you’ll have to make an appt for that.
— PTs here is only the urine kind and results are available within the hour.
— Emergency healthcare, you need it. Apply for it.
— They pretty much do everything here, including the kind that can’t be menioned.