Chris W Leong, MD

I agree that the Dr is good, but the staff definitely needs more training on customer service. Wait time to be seen is horrible, expect to wait an hour on average, even if you have an appointment. We are switching to another pediatrician.

The dr is good. He just doesn’t answer our questions at times, but overall good. Not at all happy with the hour long wait times — every time. Seems like they purposely overbook. Its very frustrating when you have to bring a baby into the office, told not to feed him bc he’s getting vaccines, and then have to wait an hr past our appt time. Switching to another dr. Don’t have to put up with this.

I stand by my 1 star for the staff and 3.5 stars for the doctor.
I agree with the other not recommended review about not being able to see doctor until you pay. I mean isnt that what insurance is for?
Ive gone here for the first initial visit out the hospital, 1wk, 2wk, 1month and 2 month visits.
First 2 visits were less than 20 min wait. But the lobby was busy and the staff won’t recognize you until you pay. They don’t even acknowledge you when you sign in either but they have 3 – 4 people there.
The next 3 visits were wait times of 60−90min so be prepared or go somewhere else.
The doctor needs to update his staff with better customer service oriented people.
***Originally posted for Sep 2015 time frame. Not sure why it is only now being shared***

Dr. Leong is friendly and knowledgeable. Staff is also friendly and I like that they always call about 2 days before a scheduled appointment. Office is clean, like that they have a wellness room for healthy kiddos just there for routine checkups.

It’s true there’s always a wait time at his office he has a lot of patients. Can’t say I enjoy their staffing but definitely a good doctor. I don’t know why a lot of these doctors don’t accept credit cards. But it’s true to say that’s how the majority of these doctors do business. 2 stars to the clinic itself because of the staffing. 5 stars to the doctor.

Must pay for the office visit before the staff will let u off the hook and go into the waiting room to be seem by the doctor. HIPPA law obviously don’t apply here. Payment collection seems to be the priority rather then the patients’s well being. Furthermore, cash or check only. No credit card accepted. IRS got to check on their tax return!!! Although there are walk in hours everyday, us who made an appointment need to wait for at least 30 – 45 min at least before going into the room to wait for the doctor (another 20 – 30 min). Must have at least 1.5 hour window to spend at the office.

Pediatrician to both of my sons – we all love him and his office. Top notch!

Really good pediatrician I really recommend him to anyone looking for good care for their children. He is very professional and knowledgeable and he takes his time and is very approachable you can ask him anything and won’t be arrogant about it. I have a previous pediatrician before and was not happy on how she handle certain situations with my daughter I thank god I found him

The staff is friendly and Dr. Leong is so great with my kids! The staff is professional and Dr Leong has been my kids doctor for the last 5 years. He is very patient and listens to all my concerns without being judgmental. My kids love him and are comfortable with him, which is a big deal considering that «the doctors» can be a scary place for kids. Susie at the front is always greeting us with a smile and always remembers who my girls are and calls them by their name no matter how long it’s been since we’ve been there. My kids are definitely a fan of her when it comes to getting a sticker at the end of the appointment. Really appreciate all their hard work and the personal touch of knowing my family.

Our appointment was at 1130 and they had not called us by 1220p. Nearly an hour late is unacceptable. Staff did not apologize. They consistently have patience delay everybody because of insurance issues, which again is the staff’s fault because they never verify before the appointment. The location is extremely small.

I can’t tell you enough about Dr. Leong and his front staff Susie and the rest of the gang. I’m sorry I don’t know all your names.
They are the most accommodating from care, appointments, forms, Rx request refills even after hours! Yes. It’s Dr. Leong who calls you back when you page for help in the wee hours of temperature, vomiting, etc.
You have to understand that the wait times mean they are tending to each and everyone with utmost care. You will get the same quality time and stickers. We’ve been with him for about 7 years now with my son. Now with a newborn (almost a year old), I can’t think of any other practice I can give my 100% confidence with my daughter as well.
Dr. Leong interfaces with the children so well that my son is just very comfortable conversing with. THAT IS VERY IMPORTANT! It’s the only way the kids will LISTEN. Even better than paying attention to what we as parents say!
Susie is a gem! She’s very accommodating. She does not forget! Parents can be very demanding. We need certain things like now. Lol. She doesn’t discriminate or judge. She understands each situation and need. She cares.
The rest of the girls are attentive as well.
Highly recommended!

Dr. Leong is amazing! We picked him as my baby’s pediatrician before he was born so Dr. Leong came to Arcadia Methodist to do his physical and circumcision. Dr. Leong is kind and answers all of our questions. He’s great with the baby.
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Very kind and on top of their game. They call you to remind you of appointments which is helpful for my mommy brain. The nurses are really nice and gentle with baby.
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They have a sick room and well room which is a plus. We automatically just bring my baby in the well room when we are there for his monthly appointments and vaccinations. I usually get the first available appt to avoid the wait. Our first newborn visit we waited 45+ minutes but that’s pretty standard for a doctor’s office.
There are lots of toys to entertain the kids. They have them in the waiting room and also in the examining room. My husband enjoys them as well!
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Although they have a private lot, it is shared with other offices so parking can be a pain, especially in the morning.

Doctor Leong is awesome. I take both of my son’s there. They are both in perfect health. Doctor Leong interacts with his patients and gives 100% with his visits. Doctors office is clean and has toys in every room to keep kids occupied while waiting. If any concerns come up, Doctor Leong returns phone calls in a timely manner. I feel very lucky to have Doctor Leong as my son’s Pediatrician. Thank you Doctor Leong! Your the best!

I am a local medical professional and mother of three kids. Dr. Leong has been our family pediatrician for 6 years. From a doctor’s point of view, I think Dr. Leong is a terrific practitioner. He has great medical acumen and is great with kids. He always answered all my questions and seem to genuinely love kids. There has been several occasions where I had to contact him after hours; Each and every time, either he or his assistant returned my call. His front office staff and nurses have always been helpful and friendly.
The only thing that bothered me initially was that the waiting room was small. I was always worried that my kids would get sick from the other sick kids in the waiting room. In the recent years, they opened up a well baby waiting room where the healthy kids can wait for their appointments. This turned out to be a really good idea. My kids have never gotten sick after a well check-​up since.

I feel very fortunate to have been assigned to Dr. Leong after having our newborn. I don’t understand the negative reviews. Dr. Leong has been extremely generous with his time, patient in answering questions and quick to return phone calls. The wait time has been standard or better for a doctor’s office and his staff are extremely sweet and friendly. My son’s health has improved under his care. I am always happy with the way Dr. Leong interacts with my son and other patients that he sees in the halls. You can tell that he really loves children. I have already recommended Dr. Leong to my friends.

My wife says he is a great doctor and he cares about my kids a lot. I do like his practice of not giving prescription meds and just let the body do the work. My wife would recommend him to her friends.

Dr. Leong has been our family peditrician for almost 25 years. I love the fact that he is very caring and takes an interest my children. He never fails to ask them about their extracurricular activities when they come in for a visit. I also apprecaite that he NEVER over medicates my children. If they have a common cold or flu symptoms that just need rest, he isn’t quick to medicate. My oldest is turning 26 and he didn’t stop seeing Dr. Leong until the insurance company forced him out on his 21 birthday. Testament to how much my kids liked having him for a doctor.

Pros
— Doctor is friendly and seems good with kids
Cons
— Doctor seems rushed making it hard to get questions answered
— Office honors walk-​ins over scheduled appointments
— Doctor is dismissive of parental concerns and questions
— Doctor doesn’t dedicate time to patient and parents (regularly called away)
— Average wait time was 45+ past appointment time with the longest being 1:20
I’m a little surprised reading the other reviews, because our experience was quite a bit different. Being new to the area, we based our selection of a pediatrician on reviews and word of mouth. We chose Dr. Leong because he was close, accepted new patients and was already doing rounds at Arcadia Methodist. His visits to the postpartum ward were friendly, but usually felt rushed. Being new parents and thoroughly exhausted, I didn’t think anything of it at the time.
We scheduled our first office visit well in advance per his instruction. As punctual people, we arrived roughly 10 minutes early and sat in the well baby room. We waited there 45 minutes past our appointment time before seeing anyone. Thankfully the baby slept through the wait or it could have been worse. When we saw the doctor, he spent about 15 minutes with us and answered most of our questions. Again, friendly but rushed.
The second visit we waited over an hour past our schedule appointment time. At the 45 minute mark, I went to the front desk and asked when we’d get to see the doctor. The nurse told me that they had a lot of «walk-​ins» to take care of first. So walk ins take priority over scheduled appointments. My opinion started to get tainted. The baby slept part of the time, but screamed after the 1 hour mark making the visit with the doctor complicated. It’s hard to think clearly and get our questions answered with a baby screaming. If could have been avoided if they honored the appointment.
I tagged along for the 6 month checkup just to see if things were different. Sadly, they weren’t. We again waited nearly an hour, this time with a pissed off baby. When we finally saw the doctor, he was called out of the room twice and answered his cell phone in the room. We tried to squeeze in questions when we could, but we both left his office feeling extremely frustrated.
I wasn’t able to didn’t join my wife for all of his doctor visits. However, all three of the visits I was able to make, I ended up taking a half day off of work for an average of 15 minutes with the doctor. If and when you can get him to sit down and talk, he’s a friendly person and works well with the kids. As another review mentioned, he tends to be very dismissive of parental concerns with, «Eh, it’s normal.» of «Don’t worry about it, it’s fine.» While most times he’s right, that’s not something you want to hear as a new parent. The deal breaker was the ridiculous wait times that seem completely normal and to the staff. Unacceptable.
We’ve since changed to Dr. Rivera at Huntington Plaza Pediatric Group and couldn’t be happier. He takes as much time as needed to answer all of our questions in depth, gives great great advice and our boy loves him. The longest we’ve waited past our appointment time was 5 minutes and I’m told that was due to an emergency.

4.5 stars
I’m a first time mom and very pleased with dr. Leong.
Doctor has been awesome with my son during his check ups. The staff is friendly and the wait is never too long.
I chose Dr. Leong prior to the arrival of my son based on a friends referral and I’ve been happy with him. He visited me in the hospital right after the birth and checked on my baby’s health. My sons check ups are always easy and they even give free samples of formula after he gets his shots for being a good boy! :)
What I appreciate from Dr. Leong is that since I’m a first time mom, I definitely have a lot of questions and you can only google so much and you can’t always believe what you read. There are so many different opinions out there. So I’ve called the office a few times with specific questions and although Dr. may be busy or out of the office, he always manages to call me back. Not one question went unanswered which definitely puts me at ease.
Staff has always been friendly and helpful.
I would definitely recommend him.

Dr. Leong seems to have a connection with kids, because when he entered the room after a 15 minute wait, my son started talking to him, complaining why it took so long and what was he doing with other people… so naturally. My son is really not that much of an extrovert, so I was surprised that they carried on a conversation so easily. So its a big relief that my son feels comfortable with the doctor.
Dr. Leong is a graduate of Yale, which was very impressive and has many years of bedside experience. Everyone at the practice was very professional and nice. I think I found my new pediatrician after quite an extensive search.