Bed’s and Threads

I wrote this identical review for Beds and Threads at the same address as Electropediic Adjustable Beds to be sure people will find it.
My husband and I categorically do not recommend Bed and Threads AKA Electropedic on Peck Road in Arcadia (LA County area).
We bought our two original extra-​long twins Tempur-​Pedic mattresses and motorized bed frames from Chris on June 18, 2005 for $ 4,896.00.
We called Chris about 4 years later (2009) to tell him one of the motors under our bed was not doing all of the programs on the control wand. Chris said it would cost a few hundred dollars to have the motor replaced. We decided against doing that as some of the features still worked.
We did not know it was under warranty and Chris did not tell us the motor was still under warranty
We called Chris again on January 18, 2005 to say the Tempur-​Pedic mattress my husband was sleeping on was very «hot». Chris recommended a TX80 EC 09 and said it would be cooler and we paid $ 767.15. They picked up my husband’s original (expensive) Tempur-​Pedic which they were supposed to hold for our friend who would pick it up in about 2 weeks. When our friend went to pick it up Chris said it was misplaced or lost. He wound up giving my friend a cheap spring type mattress. I should mention that the mattress Chris was supposed to hold was in absolutely perfect condition. Clean with no stains. Hmmm.
On about February 12, 2016 we called Chris again to tell him that two of the plastic hinges on my husbands bed had broken. He said his repair person could come out and replace them with custom metal hinges for $ 141.32. Turned out these were under warranty but Chris did not tell me that.
After the repair was done I went on-​line and googled motorized bed repair and one of the posts actually talked about Leggett and Platt and the fact they have an extensive warranty.
Turned out the defective motor we had called about in 2009 was covered by the warranty. The first year parts and labor are free. Years 1 through 5 covered parts 100% but not labor and years 6 through 20 parts would be prorated and labor not covered.
Guess what? Leggett and Platt sent a brand new motor to us for $ 63.28 including tax and shipping.
Importantly, Amanda at Leggett and Platt also informed me that one of our bed frames had already been registered by another couple. I can only surmise it was sold to someone else then returned and sold to us.
Lastly, I have asked Chris to call and discuss these issues at least 6 times and have not heard back from him.
We are very, very unhappy with Chris and Bed and Threads company.

Hidden gem!
Doesn’t look like much from the outside, but the knowledge and service is to perfection.
My elderly mom was being released from a rehab. center after breaking her hip.
I live in northern Ca. in my panic state found this place. Walked in, met Chris the owner,
super nice guy. Been in business for over 35 years. Told him our story, he showed us many different choices went through the different mattresses, suggested what most of his elderly customers needed.
Ended up with an adjustable bed for Mom, he lowered the bed for us and installed side rails.
Was delivered in 2 days, old bed taken away. Mom came home to everything ready.
No stress. Even gave a follow up call to see if everything was comfortable for her.
Now that is old fashion service.