ALDO

Worst customer service ever! I came to exchange my shoes, because within a month the shoe had torn away from the sole, and the assistant manager (who’s name is Hamlet) refused to exchange them for the $ 162 I spent on them! He said he would give me only half of what they were worth in store credit. He said his shoes rip all the time within a year. When I reminded him that I had only had my shoes for a month, he replied, «Well that’s all I’m willing to do for you.» I will NEVER go to another Aldo. The shoes are poor quality and the customer service is even worse! Don’t shop here!

I normally enjoy browsing in this store. I came in looking for sandals. Unfortunately the 2 male employees had the music blasting so loud I thought maybe I was in a night club. I couldn’t concentrate so I left.

Andrew have no customer service. He is beyond annoying when I purchased the shoes and worse when I try to pick it up.

I bought a pair of shoes from online on chrismast in arcadia for my older brother from Viet nam; however, they sent for my a pair of shoes with two sizes, I meant one size 9 and one size 8 after that they exchange for me. Then a saleman in this store told that I can return or exchange any time because of holiday and they knew that maybe my brother would not like it. When I heard that I was happy. However, this shoes is so slipery and we returned. when we came back on march 7^th the saleman told me it was over 60 days already but I told him that what the formed saleman promised to me. He agreed to return for me but he wanted the receipt and my credit card. Unfortunately, I left it at home, so my sister went back home to take it. Although I and my sister came back, that saleman made another hard problem for me He told me that my receipt did not have the number of my credit card; for this reason, I could not return. I have a feeling that I have been made fun by them. I swear that I never buy anything from Aldo any more.

0 star, if there is one. The single worst retail experience ever, period!

Seems that I am not alone. The sales reps there were rude, they refuse to process a simple product return.

Love the shoes

Im so sad that I give my first Unilocal review to this store. The manager was so rude!! I really like the shoes but I will never come to this store again. They persuade you to buy the shoes with a very good excuse. The size doesnt fit me, the sales said i can buy first and I can wear for two weeks, if doesnt fit, come back and they will return or exchange that to me… but when i came back to the store, the manager just like a robot, she only repeaded «im sorry no ruturn…» RIDICULOUS… I will never come to this store again.
the worst customer service in the world…

What in the world! The sales reps were ignoring us the whole time we were in the shop. They were laughing, talking, joking! Even some customers walked in, they kept talking! They should have been fired! Poor owner, I hope you read this post and fire them, they dont deserve to work in your nice Aldo store. I was in the store Sunday 7÷6÷14 about 12pm.

ALDO doesn’t seem like the type of shop that I am prone to patronizing … how I ended up here (and buying their merchandise, no less) was more a result of happenstance than anything else.
Recently, I could not help but notice that my beloved Airwalk hemp sandals had finally worn to the point where a massive hole was starting to form in one of them. Rather than continue to uncomfortably trot around town Adlai Stevenson-​style, I decided to drag my ass back to Payless and procure a replacement pair.
Unfortunately, upon entering the store and inspecting their offerings, I discovered (confirmed by the staff) that they no longer carried sandals of the type I was looking for — solid and comfortable, with no cumbersome rear support to complicate donning, and no pesky Y-​strap to batter my toes.
Since I was at a mall, I figured at least one of the many other shops offering shoes would be able to offer me a pair of sandals meeting my criteria. After entering at least 5 or 6 footwear/​apparel stores and finding jack shit, I walked into ALDO and immediately saw a pair of sandals that looked promising.
While looking at the rest of their men’s footwear offerings, I was courteously greeted by the associate at the store (Paula), whom I would like to say was 1) helpful, 2) friendly, and 3) extremely easy on the eyes.
After I proclaimed my interest in the comfy-​looking black sandals they had on display, she went in the back and brought out a pair of size 11 Coddingtons for me to try out. After briefly walking around the store in them, my feet concluded they were most acceptable — the cushioned insoles made for extremely comfortable support.
Furthermore, they did not feel cheap and excessively light (like lesser-​quality sandals I’ve owned before), yet they were also not so heavy as to feel like I was stomping around in ridiculously overweight clogs.
$ 60+tax later, I left the shop a happy and proud owner of new sandals. Being a pedestrian has been noticeably more comfortable since then.
Based on my positive shopping experience here, I would definitely consider returning to this location for my future footwear needs.

I’ve never been so dissatisfied in my LIFE. Aldo is beyond rude and only care about money. The shoes are so uncomfortable, dirty and they all push for sales. They pressure you to buy shoes. And its beyond ridiculous! They are all on they’re phones, and playing vulgar music. Don’t go into that store. Customer service has NEVER been worst.

Don’t come to this store. Terrible customer service and sale ladies in the store are rude. Not friendly, all they want is money into their cashier. Horrible, never come back again

Decent service and helpful staff but terrible return policy if you lose your original receipt. Money better spent elsewhere with customer friendly policies, not just customer service.

Horrible service! I went in, walked the whole store without a single greeting from the 3 sales associates sitting on and around the counter chatting. When I wanted a size I had to ask twice to get their attention. I really liked some of the shoes, but will be taking my business elsewhere.

I’m calling VICKY out (the asian sales associate with super short hair that worked on Sunday 7÷21÷13 at around 2:30 pm) HOW DARE YOU tALK TO MY MOTHeR LIKE THAT. She was rude and disrespectful.
So last weekend my mom and I decided to go shopping. My mom went I to ALDO since she saw a pair of shoes she liked. Naturally my mom asked for a size and UNFORTUNATELY VICKY had to help us. She came back with a shoe that was not even the shoe my mom asked for. When she came back she stated that she didn’t have the shoe but my mom can try it on for size and if my mom fits it right she can order the shoe my mom really wanted and get shipped to our house. My mom said no thanks she wanted to try the actual shoe. VICKY then repeated herself 2x saying just for my mom to try on the shoe.
I thought VICKY was unprofessional and BIT***.
Go else where when wanting to buy shoes. Or just don’t go .to VICKY

I returned back to Arcadia Aldo after a year of avoiding this store. The only reason I returned was because they were the only one who had my size in a shoe that I needed. I dread coming here because of the customer service. I was shocked when I walked in. First of all they have moved to a much larger location! U don’t feel crammed shopping there anymore and most importantly the entire store is under new management!!! Oh my god I have never seen a store that I never wanted to set foot in again change so dramatically!!!
I don’t know what corporate did and how they found these girls but they were amazing! I didn’t want to leave! What a change!
one of the managers there not sure of her name but very cute has bangs and an amazing energy. She deserves an award! I went in there to buy one 30 dollar sandal and spent 150 dollars on shoes because she was so good at what she does. I love every single one of my shoes! she didnt care that she had brought me maybe 9 different pairs of shoes. she was a ball of joy and i think she is doing a great job.
This was such a shock to me that I cant wait to come and shop again here!!!

I’m glad I’m not the only one who thinks their customer service is shit. I came here to pick up shoes for a friend and the girls here are in their prime years of bitchiness.
As with any retail store, I thought you could just give the name of the person who put an item on hold, but apparently they don’t understand that. The girl was useless and told me to describe the shoe even before going in to check the back. She said she didn’t know what I was talking about and left me dumbfounded.
I left and came back with the name of the person who my friend talked to about putting her shoes on hold. This time a different girl helped me. Just as I was explaining to her the situation, the first girl comes back and throws all the blame on me. At this point, I was fed up and seriously just wanted to tell my friend they didn’t have her shoes because I did not want to deal with them. But I waited and EVENTUALLY got the shoes after another 15 minutes… I’m just glad she didn’t pay full price.
Seriously, the shoes here are expensive and aren’t even worth it in my opinion. Their customer service just makes it worse.

Terrible customer service!

As peddlers of $ 100+ dress shoes, you’d think they’d be a bit more customer service orientated right?
WRONG!
They’re young, they’re hip, and they just don’t give a fuck! Is that what you look for when shopping for dress shoes? That’s not what I look for!
I look for competence, promptness, professionalism, oh, and a flippin’ shoe horn, but apparently that’s way too much to ask for at Aldo.
The one guy was new and was trying his best, science bless him! But the so-​called Manager wasn’t very helpful. I needed a shoe and they didn’t have my size, so I asked if other stores had it and she said they didn’t. I asked about the website and it seems I know more about it than her (HUH?)
I called the Glendale Aldo as I walked out the door and wow, they were amazing over the phone! Friendly, helpful, apologetic (for Arcadia). They located my shoes in the seconds but said I’d have to physically pay for the shoes at a store so I headed back in to Aldo (Arcadia).
They tried calling Barstow once or twice, then asked me to call and talk to them and asked ME to see if they could transfer it to their store. Last time I checked I don’t work for Aldo but I did call them and got the shoes transferred to West Co instead.
SCREW this Aldo! Won’t be back, ever!

Holla!!! I adore ALDO… if you love leathers and suedes… this is your place. I have a pair of Navajo Style High Heeled Sandals from ALDO that I tried on, not intending to buy them, and they caused such a scene in the place with all the other women fawning over them, that I SO brought them home and they have been getting scads of compliments ever since!