Walmart Tire & Lube Express

Atrocious. Someone needs to get it together. I found a multitude of items misplaced throughout the store. Even compared to the worst Wal-​Marts this is bad. It is understaffed. Music selection was weak. Overall, I was glad to leave.

I would like to give them a better review, and I think some of the trouble is Wal-​mart (the company’s) way of dealing with the situation, but here goes.
The pros: This location has a comprehensive inventory of food (full grocery store), decent selection of housewares and clothes and electronics and tools.
The location is pretty convenient.
Also, all of the cashiers are real decent folks and do their best, and will help you out if they can.
The cons: The place is a mess, at least as of this reviewing.
It takes forever to check out (even in the fast lines.)
Sometimes there are no carts and you cannot ever find a basket (instead of a cart.)
Their produce is of inconsistent quality (bananas however are fine.)
Half of the time things are not stocked, they don’t ever have enough lines open… I could go on.
I don’t know who runs the place or what restrictions they are operating under, but you guys can do WAY better than this.

I wanted to buy tires online so I ended up ordering tires on
. Painless, right? It’s never that easy.
After about 5 days, I was sent an email saying I could come and they’d put on the tires. I went down to Wal-​Mart (which makes me grumpy to just think about) and was excited when I saw I was the only person in the tire department and there were no cars in the bays. There were 3 employees standing around the counter and they all seemed very annoyed I was interrupting. OK fine, this is Wal-​Mart — you have to have low expectations of customer service. The guy who decided he could help me was just rude. While the guy was taking my information, his coworker actually interrupted him to tell him about the phone call she’d taken from a customer he hated the night before … and then relayed the conversation for him. Fun stuff.
I was told it would be an hour for them to put on the tires so I wandered around Wal-​Mart. Apparently they have a pedicure place inside so I was able to deal with my tire department frustration by having a semi-​decent pedicure for an hour. (As a full disclaimer, the second star is for the pedicure.)
When I went back to pick up the car, the rude guy rang me up. I told him I was using a credit card when the little screen told me to tell the cashier to push the credit card button. He said ‘fine’ and starting staring at the wall like he had no idea why I’d mentioned it. I finally just asked him to push the credit card button.
I don’t know why sometimes I do things like this that I know will make me cranky… maybe I should either learn my lesson or just get a therapist. It’s safe to say I won’t be back.