Geeks On Site

This is a computer repair group I found in the yellow pages. They provide remote access service, meaning they can access your computer online and fix it, no matter where you are and no matter where they are. My computer got a virus and kept shutting down. I could have taken it somewhere, but I am a student online and have a test due in just days! I didn’t want to wait to get help until after the weekend, and waste all those precious study hours. I was so relieved when they told me «3 to 5 hours» and my computer would be fixed. Well, everything went fine for a while. But then apparently the worker went home and transferred my account to someone else. I noticed my computer stayed on the same page for hours. Apparently the next worker couldn’t gain access and so just decided it could rest overnight, as it was «too late» to call me. I believe it was 6 pm. So the next day I called again. They apologized and we had to go through the whole «connection» again, about 15 minutes. Later I noticed it had stopped again, this time on my iTunes account. And didn’t move. I called again, and I was told someone would call me back. No one did. I recalled and they told me that 2 hours previous the worker had lost the connection. And again I wasn’t called. It’s like the workers can’t do it, but rather than call to reestablish a connection, they just walked away, probably start fixing someone else’s computer and forget about mine. This is very frustrating. The customer service department was very professional and apologetic, but for $ 150.00 I just want my computer fixed. I don’t think their computer guys are very professional, and absolutely will never call them again.