Donald P Connolly, DDS

Be sure to check around before committing to braces. I was new to this area and had to switch orthodontists in the middle of my son’s treatment. Our prior Dr. gave a time quote of 18 mos & included all costs in our contract whether treatment took longer or not.
I thought the convenience of having offices in Watsonville, Aptos & Santa Cruz would be great — which it has been. However, unlike our previous Dr., this office never tells me how treatment is progressing. In fact when I’ve called to ask or even right after my sons appt asked how much longer treatment will be I’m told by the desk staff «we have NO idea». In fact, they act put out that I’m even asking how much longer. Apparently the doctor is completely unable to tell without advance warning that you’re going to want this information at the visit even though our prior orthodontist updated me at every visit. We are far, Far, FAR past the 18 months time now, and since Dr. Connolly’s office charges by the month once your contract has been paid off, there seems to be no incentive whatsoever for them to finish treatment.
I wouldn’t go so far as to say they’re incompetent, but the customer service is horrible and there are obviously concerns with charges that basically can be drawn out forever. Quite honestly I’m feeling totally ripped off at this point. We’ve paid about $ 4K to this office now for treatment that was already ½ way completed. Buyer beware.