Aptos Tool Crib

I rented a uhaul here and had an absolutely horrible experience. They were rude from the get go. They wouldn’t let me leave my car in their parking lot while I used the truck. Then they INSISTED I fill up the truck at one specific station before bringing it back and said I had to bring a receipt to prove it (kick backs?). They then gave me pre printed directions to said station which were WRONG. I called them and asked for directions, and they insisted the printed directions were right, but then gave me different directions over the phone which were vague at best. I drove all over the place trying to find this gas station and wasted another $ 6 worth of gas. When I finally got back to the tool crib, I explained the situation and asked for a $ 6 discount on my final fees which they refused, so I refused to sign the credit card receipt. The lady behind the counter went and got her manager. I explained the situation to him, and he completely flipped out. Said I was accusing him of lying, the directions were fine, etc, etc, etc. All over $ 6. He insisted I sign the receipt, and I replied that I wouldn’t until he lowered it by $ 6. He then stormed around the counter, grabbed the receipt out of my hand, and wrote «night drop» on the signature line and exclaimed something along the lines of «THERE, I WROTE NIGHT DROP, THAT YOU DROPPED IT OFF AFTER HOURS, THERE’S NOTHING YOU CAN DO» and stormed off.
For what it’s worth, I did file a report with the BBB.