The UPS Store

Nice place, lady was a little snobby… like I was supposed to know their policies and procedures… help your customers or they won’t return.

Ship my Sons package for Easter for my Granddaughters. Great Friendly Staff. Very helpful and very professional.

This was my first time in a UPS store, the experience was awesome, the employees were very friendly and informative, they made my transaction smooth and easy.

Point blank and simple I will never be doing any sort of business with these people again! The Employe’s have terrible personalities! And this store has terrible costumer service! I would not recommend any one to even buy stamps from this joke of an establishment!

Opens on time.

I’m so frustrated with this place. In the past 3 weeks they’ve lost 2 of our packages (shipped via USPS w/​tracking) with no apologies or willingness to help. I had to fight for some answers. 1 of the pkgs was found at USPS. The guy there showed me the tracking records on his screen. UPS accepted the pkg on Friday then sent it back to USPS on Monday. We had been there Friday and Monday. Sunday they were closed. It took me 3 hours today to find this out because UPS claimed they never received it in the first place. They also told me to ask USPS who accepted the pkg at UPS because «ALL PACKAGES delivered by carriers MUST BE SIGNED FOR by a member of their staff». 3 employees at USPS told me they deliver packages there all the time without signature. That only the «signature required» pkgs get signed for. At least I got my pkg, no thanks to UPS. It’s a Christmas gift for my son. The other pkg is still missing 3 weeks later. Tracking says it was delivered there, but I can’t seem to get any help whatsoever in finding it. I’ve left my info 3x for the owner to call me. I’ve had better/​friendlier help from the DMV.

This place can be hit or miss. I’ve mailed stuff through them in the past and found they were pricey. However, if I have to mail anything through them with a prepaid shipping, then I have found customer service to be friendly and fast.

I paid extra for their lack of service. After their «expert shipper» helped me with a return shipment, the package came back to me again because he placed the label on the wrong side and never removed/​covered up my address with the new label.

WORST WORST WORST Customer Service. They tell you UPS mailers are not available so they can upsell you on packaging you should not have to pay for. Complained to the manager, who turns out to be one of the owners and was told they are a franchise and can bascially do what they want. These people are crooks and give small business owner a bad name. Avoid this place at all cost. I see other reviews posted here complaining of the same thing.

Poor customer service. Called and asked when they were closing and the lady replied 3 o clock. Got there at 2:55 and the door was locked. I knocked and they opened the door and she replied we close at three to which I replied yes I know and it is not three yet. They helped me deliver my package with much attitude and contempt. Poor customer service.

The Christmas season is here and everyone is packing up the post office so to avoid that mess I use UPS.
The cost is just a little bit more than the post office but they don’t have any long lines and I’ve never had any lost packages.
If you need help packing up your items they can help you with that. They sale all of the basic shipping supplies that you will need to send your package. The shopping supplies are expensive so I recommend going to office max or staples.
They do a lot of business shipping and it is easy for businesses to run in quickly. I also see businesses here shipping things out and having ups do the packing for them.
On a side note I love my local delivery guy. He deals with my constant online shopping addiction and hikes up and down my long driveway.

They were welcoming, friendly and very helpful. Sending internationally was confusing as is, but Michelle helped me choose the fastest and cheapest express shipping. I will defiantly return. There was a wait in the beginning but it wasn’t to hard to endure. She was very personable and caring to quote my mother.

This store gets an absolute zero. My daughter shipped a 2 pound package for me to NY. Three weeks before Christmas. They said that they could not guarantee delivery by Christmas. Scared she went ahead and paid $ 50 to get it there before Christmas.
I will be using the United States Postal service from now on. They are the ones that could use the money.

The staff here is so rude. They treat you like shit here. Even worse, they won’t give you UPS padded envelopes, even if you have your own label for UPS air service. Nope, they want to charge you. Yes — charge you for envelopes UPS will send you for free.
The store manager is the rudest of all. I bet that a bouquet of flowers, money or booze wouldn’t even be enough to bribe this woman into at least PRETENDING to be nice.
Save your time — go to the Post Awful — the people there aren’t intelligent and slower than a Bank of America teller, but at least they’re nice to you and don’t charge you for FREE envelopes. Or drop off your packages in a brown collection box.

Terrible service! The rudest employees on the planet! Find a metal UPS drop box, their much more polite.

Home of the rudest UPS employee I have found. Watches you walk in and then goes to the back and talks to other employees while you wait in front looking at them!
No hello, no «can I help you». Not much of anything. On the flip side, the Highway 18 store has friendly people who help you out. In the future, that’s where I will take all of my business.