The Home Depot

Manager and staff don’t know what they are doing. Better to run across the street to Lowes!

I’m convinced the people in the paint department hate their job and the people who buy paint. My husband does home remodeling and I now buy all of our paint at Lowes where we get service and a smile. I’m giving three stars because 8 out of 10 times the items we need are less here than Lowe’s. Also, the Home Depot app is the best thing Home Depot has done, it has a virtual map where you can type in the item you are looking for and it will show you exactly where it is based on that particular store, this is so extremely helpful considering you have better luck finding Waldo than a Home Depot employee to assist you.

One star because I can’t give zero stars. Ordered the Samsung suite of kitchen appliances including refrig, stove, micro and dishwasher and was promised a two week delivery. They called and said one more week and if not acceptable then I should just cancel. I decided to wait and now they called and scheduled again. And if I don’t accept then I should go to the store and cancel. They don’t care. must be nice to have so much business that they treat customers this way. Horrible customer service. My purchases in the future will be at Lowes.

Late June I went in and ordered $ 2,500 worth of custom blinds and shades. I ordered the Levolor top down bottom up shade that allows you to have both a black out feature and a light filtering feature depending on if you pull the shade all the way down or up. This was recommended by the person at HD.
We waiting 3 – 4 weeks for manufacturing and installation which was fine but once they came to install we realized they only had one shade, the light filtering shade. We need black out because my husband works nights a lot and needs to sleep in the day. We called the store and they said it was a computer glitch and they would rush the order. The glitch was that when ordering top down bottom up you can’t select continuous cord loop because the computer throws the order back to a basic single shade. So they told me I have to select loose cords which is fine but it would have been nice for them to know that when I actually ordered.
We have waited 3 weeks and they are going to install in 5 more days. Which means I have to take another day off work to be here when they install. I hope they get it right this time because their mistake has cost me time, money, and sleep!
I’m very disappointed with their service.

I love the garden section and the color pots that they always have premade. I have a beautiful garden at home that I have created by coping the color combinations I see on display here. The garden employees are always super helpful and ready to help load things for me. That helps when I have my kids or a ton of plants.

I had a problem with credit and gave them a call and was told NO WE CAN’T HELP YOU. I was told to go to in-​store which I did and just it time before they closed. I went to customer service and Crystal took care of everything THANK YOU for not giving me the run around.

The only reason I’m giving them 2 stars is because they do have great prices. I have been the 3 times and all three times I’ve ended up at Lowes. Their customer service is awful, you have to hunt someone down to get help with anything. I’ll stick with Lowes across the street.

One of the better locations, there’s 3 entry points form 3 streets.
Decent parking and the garden center is pretty good.

I find myself here at least once a week.
This location is nice, right at Jess Ranch with plenty of other shopping and food around so that its always fitting with whatever else I need at the time.
I would prefer to pay with a real person not self checkout but whatever.
They offer a 10% military discount which has been great for us considering how much money we have spent here.
Returns are simple and the staff is very nice.
They are well stocked and pricewise sometimes a bit cheaper than Lowe’s, if not exactly the same.

I try and avoid this store. They have decent prices and selection but I feel like they are trying to eliminate human beings from their workplace. If you need help finding something, good luck. They don’t even have checkers, you have to do it yourself. Sorry Home Depot but I at least want a friendly thank you at the end after u bend me over for a $ 30 gallon of paint.

The people in this store are super helpful. Home Depot is what it is, but the people in this store have always been genuinely helpful. Of course, it could be that I’ve found everyone in the high desert to generally be more helpful than down the hill, but I really like this store, plus they LOVE my dog when I come in (and it’s a great way to keep him socialized).

Can only give three stars since I’ve only visited the garden department. Great selection of plants, flowers, etc. and my mom (who loves gardening and dragged me in there) loved it. I’m not really into gardening, per se, BUT I will admit that I was fascinated by their selection of desert flowers and plants. GORGEOUS!
Since moving to Victorville a week ago, my husband has made about 10 trips to Home Depot (in fact, he’s there now) and seems to be quite satisfied in being able to get everything he’s needed so far.