Diamond Wireless

The customer service is a joke. Stuck up, unprofessional, snotty people. Do I really have to go up to YOU, when all you’re doing is hitting on the ONLY girl employee there? I mentioned to the girl who was obviously not that interested that I was looking to buy an iPhone. She said sure and looked at the guy next to her. The guy whispered something in her ear and After waiting for 15 min while they «went to go check the storage» I got fed up and left. I wish I’d had come up across a manager, if that person wasn’t a manager to tell him how inappropriate and unproductive his employees are. Next time I’ll skip this place and go somewhere DECENT. And to the girl who works at verizon leaving a review,… Really? Who does that? Anyway, there’s another diamond wireless further down, hopefully I don’t catch them having a «meeting» in the back room either.

Customer service here is top notch. When other Verizin stores have told us something cannot be done, we go here and find out it can be done! Jorden the manager is the best at what she does. They are friendly, helpful and get the job done without pushing you out the door and onto their next customer. They have always been so helpful whenever we go there. And that’s consistent for a year now. I’ll never go to any other Verizon store but this one!

The manager there Anthony is a joke, his customer service skills are seriously lacking, I was hit with multiple over charges which resulted in $ 70 that he allegedly said will be compensated. Almost two months went by with no assistance on his behalf, I ended up having to call Verizon wireless to have the ordeal settled. Even when the Verizon wireless customer service called him he replied back in a quite hostel and very unprofessional manner. Generally I’ve had good luck here until Anthony joined the picture.

We were here last week to pay our bill. We found out a month ago that we can pay it there. Rather than going to the Verizon store in Victorville on Hesperia Rd. Since we had a bad experience there I avoid that location at all cost. We were looking for new phones. Ivan Reyes took very good care of us. Told him what happened at the previous Verizon store over the Summer. He went over everything with us. There are no hidden fees. Hubby and I were both due for an upgrade since we had our phone for over 2 years. We weren’t switched to different Reps. Yes the store is smaller. And what they have in stock as well. I got a Galaxy S3 Love it better than the Iphone I had for under 2 weeks. After the mail in rebate the phone will be free plus we get $ 30.00 more. If you want to be treated with respect go to this location ask for Ivan Reyes. he will take care of you.

Went to this Verizon store today looking for an iPhone 5 charger/​lightning cable. Found it. They had it for sale at 39.99! That’s just the cable. Every other store, Target, Walmart, Radio Shack had it for $ 19.00. Amazing. I told them about this price issue and they gave it to me for $ 20 instead. Be careful!