Tammy, Your statements are completely inaccurate. I contact John within a few days the first time I tried to open the passenger window. When he asked me to bring it by the shop, he also confirmed that he had no expertise or experience in diagnosing or repairing a window regulator and advised me to get a quote. I got 3 quotes and called him back and he said to have it repaired and he would work something out. Thats when you took over and all the inaccurate information started. I will be by your office this week so you can also see the damage he did to my glass and have John tell me face to face that anything I am stating is not true. Maybe while im there you can also show me a copy of your business registration since the state of FL confirmed that your company was dissolved in 2010 and you are currently operating a business that is not registered with the state. The states attorneys office has already filed a case to confirm he status of your business as well. Here is the proof : .