Wakemed Apex Healthplex

I love this place as much as you can love going to an ER. Nothing good ever brings us here and maybe it is a bad thing that we were recognized by the nurse this evening, but as far an ER visits go these are the easiest we have ever had. In our three trips this year we have experienced very little wait. The staff is always efficient and attentive.

Took our five year old in for an issue and we were treated fast, efficiently and with the utmost care. Dr. Mcdane (i think was his name) and the nurses Jennifer, Trina and April were all so nice. The doctor had our sick boy laughing and had great bedside manner. We moved to Apex recently and this has just been another good experience out here.

I’m actually pretty shocked at the other reviews based on our experience last night. We arrived around 9pm after my 2 year old had an accident. We knew something was wrong with her arm — but no clue what. They checked us in quickly and the waiting room was fairly empty — only 3 people ahead of us (which is why we went to Apex instead of Cary or Rex. Didn’t want to wait forever with a little one).
The TV in the waiting room was broken so that was a bummer but we only had to wait about 15 minutes before we were brought back. The ER rooms are probably the biggest I’ve seen. They actually have doors to them and not just a curtain. They also have TV’s in the room to keep you occupied. It was like an actual hospital room not just an ER room.
My parents came to bring us some reinforcements (food/​toys) because we weren’t expecting an ER trip and all 5 of us were easily comfortable in the room.
The doctors and nurses were all very sweet. All very nice to my daughter who was obviously in pain. They all commented on how cute her shoes were trying to make her feel at ease. We didn’t just feel like a number they were trying to push through.
The doctor came in and explained that it was a nursemaids elbow which is pretty common for kids her age and the type of injury we were describing. He reduced it in the room in about 15 seconds and she was immediately better. He gave her some time to make sure she was fine. He then showed me and my husband how to reduce it by ourselves in case it were to happen again. What??? A doctor showing me how to avoid another ER bill in the future. Sign me up!!!
They gave us follow up care and we were done. From the time we checked in to the time we left was only about 1.5 hours which I think is PHENOMENAL for a Saturday evening.
For our first ER visit with our daughter, it was really the best experience.

I went to this ER based on symptoms that were mimicking appendicitis. I was in a lot of pain, and had been sick for a few hours. Typically I don’t rush off to the er but this felt like I needed to go. I felt like I was a burden to the doctor, I was the only one there at 5:30 am, and that he wasn’t truly listening to me, like he was talking down to me. Next thing I know another doctor comes in to tell me were sending you home, with Prilosec. Oh and you have a lesion on your kidney, follow up with your primary. What?! He just shrugged his shoulders like I dunno. And out he went. I didn’t feel like they cared about me at all, but guaranteed they would care if I didn’t pay the ridiculous bill. How hard is to treat someone like you give a crap, you signed on to be a dr or nurse, to help people right? The only reason I gave two stars was because it appeared clean, and I had a couple of nice nurses and ct tech.

Super disappointed with the way my husband was treated when calling to follow up on his blood work results. Receptionist was very condescending and told him that if he had actually read his paperwork, he would know that the only time they call you is if something comes back abnormal. Very disappointed and as of right now, we still don’t have any answers. He was there on Wednesday evening and even though every ER doctor in the place checked him over & all had different opinions, we are still no closer to a diagnosis. I guess we’ll be driving the extra few miles to Rex from now on.

I have been to this hospital several times and what most people do not realize is that it is just an emergency room. Here are the pros and cons.
PROS–
*Quick to be taken to the back. I have been to Cary Wake Med, and Raleigh for an emergency and have waited to be seen for hours. When my son was two he fell down the stairs and when I took him to Western Wake (Cary) we sat there for over five hours… HE HAD A HEAD INJURY!!! The longest I have ever had to wait in Apex is a few minutes at most.
*The place is new and updated
*You can be seen my a doctor fairly quick as well. My son had an allergic reaction and we took him in and were seen and back home within an hour.
*They have the equipment such as X-​ray machines
*The facility is beautiful.
*The rooms are spacious
CONS–
*If there is something wrong with you they do not allow you to be kept over night. I went in for something and ended up being taken to Cary Wake Med. They would not let us drive and forced us to pay for the ambulance.
*The billing department can be a bit rude. When took my son in for the allergic reaction I ran out of the house and forgot my wallet. Luckily I had an extra insurance card in the car, but they were requiring that I pay $ 100 before I left the hospital. I did not have any money with me. I offered to give them my credit card number, but they said they have to see the card (I understand that I could have given them any number). I then asked if they could just bill me for the whole thing. She was not happy with this at all. They did end up billing me. The bill was crazy! For the hour that we were there they charged us $ 365 for the visit, $ 100 for the medicine, and $ 50 for having to bill me (this is all after insurance). I know that my son was having an allergic reaction, but if it had been a weekday and I would have taken him to our doctor we would have paid $ 25 for a copay.
If it is a weekend or a night and you have an emergency such as a bad burn or broken bone go to this hospital. If you have something more serious and you may have to stay over night either go to Cary and wait or prepare to pay for an ambulance ride.

The place is beautiful, and the people inside are great. I have had to go here twice for my father. The thing that makes me give this hospital such bad reviews is that the billing department sucks. I gave them my insurance card when we came in, and they lost the information. Then i had to go through a nightmare of phone calls and threatening letters before they could get it that i did have insurance. You have to explain your story over and over to phone operators who don’t take much interest in customer service. In these hard time, places like this need to kick it up a notch. I have no problem going to another place around here.