Hertz Rent A Car

Rented a compact from Hertz while I was in the hunt for a vehicle to replace my minivan. The folks at Apex Hertz were very courteous and very helpful. They agreed to honor my insurance company rates. Cars I’ve had from them were always clean and looked to be in very good shape.

Merely thinking about this place makes me shake with anger. But, it is my duty as a Unilocaler to praise the greatest businesses. Also, to warn the public to stay away from disgusting cesspools ran by the most incompetent morons around.
I needed a car rental while mine was in the shop cause being t-​boned is just a hazard of living I suppose. State Farm told me they’ll pay for Hertz, and they arranged that for me. Shortly before the day that I dropped my car off at the shop, I received a garbled, incoherent voicemail about my reservation, and that I should call the Apex office if I needed a ride cause they’re the primary handlers of the case or something. So I did, and everything should be peachy.
For a brief while, yes. Game day came, and I was picked up from the repair shop at the scheduled time. The Hertz employee (let’s call him Moron A) then took me to the Apex office. In the middle of helping me, he inexplicably excused himself to go do something else. But not to worry, he assured me the other guy in the office (Moron B) would finish me up.
Moron B made me wait until he helped two customers that walked in after me before he got to me. At this point, I’m already more than a little miffed, but the finish line is in sight. Or so I thought. Apparently, my reservation got screwed up. Moron B told me that Hertz garbled it so terribly that I would have to contact State Farm and get them to send another reservation. He then refused to tell me what number to call, and proceeded to move onto the next client, leaving me potentially helpless.
Seriously though, what if I didn’t have a smartphone? What if I was close to being out of data? What kind of abjectly poor customer service is this? I called a few numbers, and finally got State Farm to acknowledge they were handling my claim. But, Moron B kept ignoring me. Meanwhile, I saw Moron A walk back into the office, notice me, then walk back into the break room. I only wish I were joking.
Finally, a half decent human being walked into the room and decided to actually help me. So, State Farm and Hertz proceeded to play their game of who is dumber than whom for a while. But then, things were finally resolved and I got my rental. What should take under 15 minutes surpassed the 2 hour mark.
I got stranded in Apex for 2 hours because of these pathetic morons. This experience was awful from start to finish. While State Farm probably is at fault for some of this, most things were unequivocally screwed up by the collective incompetence of all the Triangle area Hertz employees. Save yourself the aneurysm and find a different place to rent a car.

We have used this location a number of times now. At first we had a few issues with credits and charges that did not apply to our program. We finally got it straightened out and smooth sailing from then on. We always get a few perks when they can because we are return customers. Friendly service.
The only thing they could use is a evening drop off.