Green Level Kennel

We have been boarding our dogs here for years. We love that 2 dogs from the same household can be boarded in the same run, and that they get so much outdoor exercise time, with or without other dogs. Our younger dog is very shy with new people but the staff manages her beautifully and were very happy to report on how much she came out of her shell during our dogs’ last stay there. I trust this place 100% to take great care of our dogs. (And per the comment from the person who was concerned about leftover food, it’s pretty common for dogs to eat less when they’re in a situation that’s outside of their routine. I don’t see that as a reflection on GLK.)

I boarded my two dogs (ages 8 and 10) at Green Level Kennels for 4 days this past summer. I chose the place after recommendations from two different people. I had boarded my dogs and a much more expensive, «fancier» kennel before, but I’ve since been extremely turned off by the vet at the same facility, and don’t really trust their care or reputation.
I was extremely impressed with the personal level of customer service and believe that my dogs were well taken care of and well loved during their stay. I’m pretty sure I’ve found my permanent kennel.

We’ve now had at least 7 – 10 chances to board our pups w/​Green Level Kennel and I’m very satisfied w/​the service and the treatment of our dear pets. As one other poster noted, do check the hours for drop off & pick-​up. That’s common w/​most kennels though, so not an issue w/​GLK.
Before we decided to use this kennel, we brought our dogs to Camp Canine in Cary, but we were basically priced out of using that service though it was close to our home. At GLK, the prices are very competitive and we took a tour before we decided to use them and were happy w/​the large size kennels that could accommodate both our dogs, as well as the exercise runs outside.
Best of all, our pups always come home nicely tired out from their ‘vacations’.

We’ve been taking our german shepherd to GLK for 5 years — it’s fondly known by her as «camp» and her excitement cannot be contained when we tell her she’s «going to camp». Recently, we’ve added a 2^nd GS to our family and the puppy is equally excited when we head to GLK. They take excellent care of both dogs, and cater to each dog’s needs, and socialization (one is good with dogs, the other just barks :).
We wouldn’t choose any other kennel …

This place is pretty good when it comes to getting your pets out and socializing with others. Their pick up and drop off hours are kind of annoying though, but understandable. The only thing that really ticked me off is the feeding. I boarded my two dogs together. They are on the same schedule. I measured the exact amount needed for the length of their stay. When I picked them up, there was still almost half a bag left for both. So, my dogs were underfed by almost half the amount of food. Also, the treats I provided were not given at all. Only reason I would use them again is if I had no other choice.

Very poor customer service. They take on too many dogs than they can handle. This kennel is not convenient to us, we have to travel out of our way to get to this place. This was worth the travel until this last experience.
We realize they have separation anxiety and wanted to check up on them throughout the week. The staff were unable to say how our dogs were doing when we called. When we picked up our dogs after a week, the staff made snide comments about one of our dogs and were again unable to provide any details about the week.
When we got home, we took out the bed that we sent with them to the kennel. What the staff at Green Level did not say was that one of our dogs chewed up the bed. The stuffing went everywhere in our house. We also discovered that one of the dog’s stuffed animals was missing. All we want was the kennel to be open and honest with us. Tell us if one of our dog chewed up the bed or the toy. We need to know in case they actually ate the stuffing.
When I called, I spoke with one of the owners. She had no concern on retaining a loyal customer. She said that staff was too busy to give a report. I find this hard to believe since Camp Bow wow provides a detailed write up after each visit and they have significantly more dogs.
The owner cut me off mid sentence and asked if I had an upcoming reservation. I said that I did not have one scheduled. She cut me off again and said, ‘Oh ok, because i was going to go ahead and cancel it for you’. WHAT!!! What kind of business owner says this to a loyal customer and also a customer who just spent $ 450! I said that I will be going away again for a week in September and will be taking my business elsewhere. Her response, «OK»
Very poor business leadership and customer service. I will never be taking my dogs back there again and advise people think twice before taking their dogs there as well.

Love it. Great people. You have to read the hours and drop off — pick up schedule in terms of charging because if you pick up on a morning it’s the same price as picking up the night before. Anyhooo they do a great job and really just have a clean, well run business and they love your pets.
So yes, I recommend this kennel even if you have to drive a little further, because let me tell you if you come down 751 the drive is just totally lovely.

For years we took our dog to other big name boarding facilities in the area but he always seemed miserable being dropped off and being picked up. This year we changed to Green Level through a friend’s recommendation and haven’t looked back. They are reasonably priced, allow for a lot of outside time (alone or with other doggies), allow you to bring your own bedding, and have Sunday pick-​up. These people really care about your pet and treat them like their own.

Almost every time I have picked up my Britany, someone else has had the same problem that I have… How do you get your pup to leave?
Seriously, it’s that good a kennel. You can tell that the people that work there love and understand dogs and their needs. As you would expect, it’s clean, modern & roomy. Your dog will enjoy it and so will you.