Clean Home Carpet Cleaning

Right off the bat: we are a normal suburban family living in a small 3-​bedroom home. Our house is not located on a Color Run route and we do not hold mud wrestling matches in our living room. We have two dogs that, over time, track mud into the house, which is why we get them cleaned every 3 – 4 months. Despite this, we managed to have one of the most bizarre and unprofessional experiences with Mike from Clean Home Carpet Cleaning.
We made an appointment with Mike to clean our carpets last week. My boyfriend took time off work to be there and moved furniture to get the place ready. The problems started as soon as Mike arrived. First he showed up in a minivan (not a professional carpet cleaning van) and said he needed to hook up to our water faucet. Then he walked through the house mumbling about how the carpets were «really dirty» and how it was going to take him a long time to do it. Since we had booked him at a discounted rate through Amazon deals, my boyfriend figured he wanted more money. We were MORE than willing to offer him more money because he was already there and we just wanted to get this over with. Despite our offer, Mike refused to do the job without so much as an apology. He just kept saying it would take him too long and he «didn’t want to». He seemed completely uninterested in doing the job that he supposedly gets paid to do. He also became incredibly sarcastic when my boyfriend just asked him to leave our house. We now have to waste time trying to get a refund through Amazon, since the voucher was pre-​paid, then more time trying to book a legitimate carpet cleaning business.
Perhaps Mike thought that only people with clean carpets would buy his voucher off Amazon. I guess just like restaurants hope to sell vouchers to people not interested in eating there or dog walkers hope to sell vouchers to people with no pets. (Or, not.) Since then, we had our carpets cleaned. It took the guy 3 hours and they look beautiful. I would urge you to look past Mike’s advertised «good deals» and consider giving your money to a business owner that takes pride in his job, follows through on his word, and actually gives two craps about his customers.