Superstition Inn and Suites

We stayed here for business for a few nights. First let me say, the rooms were clean and decent size. We moved from a seedy Days Inn in Mesa to here and it was a huge improvement. Now on to the rough patch. First, the Wi-​Fi here is absolutely horrendous! The motel advertises that it has Wi-​Fi and yet we were unable to connect the whole time. Second, the front desk staff named Chris is incredibly rude. I’m sorry, if you don’t like working with the public then maybe you shouldn’t be the front desk auditor of a motel. Third, due to the way the motel is set up you would think there would be an elevator in the lobby to get to the second floor but nope. Fourth, I realize there are smoking rooms in this establishment but the halls just reek of cigarette smoke and to me (a smoker herself) that’s just bad.
The motel provided a safe and clean room and that is what it had going for it. The rest should really be worked on.

We made a horrible mistake and waited too long to book a decent motel, and this one was available. This motel (now a Motel 6) is the worst motel we’ve ever stayed in. Unfortunately, we also paid 2 ½ times their normal rate ($ 125!!!) because the Renaissance Festival was going on nearby. Here’s what was wrong. Check-​in: we were given a room and key, only to walk in and find that the room was already occupied! Thank goodness the man in the room wasn’t naked, or armed and anxious. We went back to the front desk and related our story, only to be told «Oh, that happens». They keep track of the rooms on a clipboard (not automated), so they apparently have this issue often. We got a new room (right next the the other one) and a new key, only to find out it didn’t work in the door. This time I stayed with our luggage while my wife got a new key. She said there was no apology, just a new key. When we got in we found a patched carpet between the two beds with a sticky substance (glue?) on it. We put a towel over it for our stay so we wouldn’t get any on our shoes or feet. The carpet looked like it hadn’t been cleaned in a while (bits of food in it). The fixtures in the bathroom were dirty and the metal parts were rusting. The bathroom sink ran constantly (no way to turn it off), and the air conditioner was loud/​vibrating, and not able to keep up with high-70’s temperatures outside. I can’t imagine how hot that room gets when it’s really hot outside. Any decent motel room has a clock, pen/​paper, and tissues. Not this one. I wouldn’t recommend this motel to my worst enemy.

DO NOT STAY HERE… So I show up to check into my room, confirmation number in hand that the room was reserved, the hotel person tells me… We had you as confirmed for check-​in for today but your named was crossed off the list, I ask how that happened and I get a blank stare, 15 minutes later and phone call to manager and they can’t give me my room; so to keep the story short, in the end I ended up leaving to find another hotel that will VALUE MY BUSINESS and provide me with a room because as far as I’m concerned incompetency does not deserve my business… It seems there are plenty of bad reviews about this place. Add mine to the list…

I don’t understand the bad reviews. Unless this hotel has done a major turn over since then.
I had an overall great experience.
Everything was clean and smelled clean. The room came with a tv, microwave, fridge, and hair dryer. Bonus, free wifi!
The beds are certainly comfortable after walking around all day at the ren faire.
I had no problems with the staff, my reservation went through perfectly which I booked in January.
Some minor downsides to my visit are few.
The free breakfast is just eggs, toast, and cereal with assorted drinks. It’s not much but it held us over enough to walk to the Waffle House that’s right next door and you should already know that place is cheap and delicious.
The air condition does not reach all of the room, just the bed closest to it. Getting ready in the bathroom in the morning was super hot!
You can hear other people’s tvs but lucky enough for us we didn’t have rude neighbors.
One neighbor forgot to turn off their morning alarm after they checked out which went off at 4:30am. But a quick call to the front desk and the attendant came and turned it off.
All in all it could be a little cheaper but not by much. We paid 209 for 2 nights with military discount. They usually hike up the prices for the weekend too.
I feel it was a nice stay and would stay there again.

A few highlights from my 3 day stay here:
–The faucet leaks.
–The towels are small, thin, threadbare, and horrible scratchy.
–The shower is weak.
–The air conditioner works, but it extremely noisy.
–The free breakfast is inedible (and I’m not a picky eater).
–The TV is an old tube-​type.
–The key card to enter the room only works half the time.
–The hotel lobby and stairs are not air conditioned, and are extremely hot to walk through.
–No elevator — only stairs.
–The bed was quite uncomfortable.
–The free WiFi is insanely slow. It feels like dial up. You certainly cannot stream Netflix or any video here. And forget about downloading large files for work.
–The walls are paper thin and you can hear the TV and conversations in the rooms adjacent to you.
–Far too expensive for such a crappy hotel.
I’ve been traveling for 30 years, and I’ve never stayed in a worse hotel than this. Ever.
If you are unlucky enough to find yourself having to go to Phoenix (a city so horrid I imagine one doesn’t go there by choice), seek another hotel.
Apparently, hotels are in demand in this mistake-​in-​the-​desert city, so they can get away charging $ 135+ a night here. For what you get, it should be $ 30/​night.
Of course, the best solution is to avoid Phoenix altogether. It’s full of old people and young white trash from the south. And everyone fucking smokes around here. With their babies in their arms. Ugh. Horrible people. Horrible city. Unless you’re white trash, then you’ll feel right at home.

This is one of the worst hotel experiences I’ve had. Our room smelled of drugs, the hallways smelled of drugs, there were other patrons screaming and yelling in their rooms that the hotel did nothing about (and you could hear it from the lobby). The only slightly redeeming factor of this hotel is that a few select staff did seem to actually care about your stay. If you just need a place to sleep for the night, at least you have a clean bed. If you’re planning on a longer stay, find a different hotel.

Run away and don’t go here. Stinks, fishy business going on here. If no other place to stay sleep in your car.
It made me give a star rating, this really should have 0 stars.

We stayed here for 2 nights and were happy with our stay. The room was clean, in my experience the staff was friendly and the air conditioning worked very well, keeping us cool in the triple digit heat. Microwave and mini fridge in room was nice. There is a pool, we didn’t go in but it looked clean. My only real complaint is the bed was hard and not the most comfortable thing I’ve ever slept on. The breakfast was cereal, heat and serve pancakes, scrambled eggs, toast, juice and coffee. Overall I would stay here again when in the area.

Buyer beware — the staff at the Superstition Inn and Suites is not only unreliable, but completely unaccountable for their mistakes. I will freely admit I have no authority to review the accommodations at this facility, and I never will after the experience I had with them yesterday.
Looking forward to the Lost Dutchman race and knowing how busy the hotels in the area get with the flood of people coming into town for the race, my husband and I booked our room 3 months before our anticipated stay. We booked by phone, directly with hotel staff. Just to be safe, we called the day before our trip to AJ to confirm our reservation. The staff not only confirmed our reservation, but gave us a confirmation number. 24 hours later, we arrived to the hotel desk after a long drive only to be told they couldn’t find our reservation. The desk clerk, Angela, kept telling us «Oh I remember you calling, because I remember your name!». Yet she still could not find our reservation, or explain why it had been CONFIRMED if it wasn’t in the system. She said, «Well as a plan B I can give you the names of some other hotels (some quite far from AJ, I might add) that MIGHT have accommodations. At least your credit card hasn’t been charged». Seriously? Eventually they found our reservation in the system and claimed it had been cancelled. By whom? Who knows. It certainly wasn’t by us.
Now, I would have been upset with any hotel who botched our reservation, especially on a weekend with no other rooms available for miles around. But I understand that humans make mistakes, and if we had been told there was a problem when we called to confirm the DAY PRIOR to our trip, we would have had the opportunity to find an alternative hotel or to drive to AJ the morning of the race instead of the day before. What is unforgivable, to me, is the fact that they CONFIRMED our reservation the day before and waited until we drove 90 min to AJ to tell us there was a problem. Then, to top it off, we got no apology. We just got a smug «Well, we are booked. The best I can do is give you a discount on a future stay.» Useless.
So we had to turn around and drive back to our home in NW Phoenix to stay the night and drive right back to AJ the following morning. In addition to costing us 3 useless hours on the road, a tank of gas, and several additional hours of sleep before our race… the Superior Inn and Suites nearly ruined our race experience. Thank goodness we did not live so far away that our only option was to book one of the last remaining $ 400 hotel rooms 45 min from AJ.
Don’t trust these people or their meaningless confirmation numbers.