R & R Electronics

Wow– these folks are very bad– it has to be pretty bad for me to take the time to write this complaint– unless you want to waste your time and not get service– then go with this company. I had a Lowes appliance protection plan– was assigned this outfit 2^nd week in November 2015– to come and replace icebox and water line– in refrig– made 3 – 4 missed appts– I would have to call to check on them– and the lady over the phone non –apologetic about all the missed and no show appts– wow– very bad customer service across the board.- finally got tired into the 1^st week of January dealing with these folks– got lowes to return me the worth of the refrigerator and I went with a different co.-

Its astounding to me that this company is able to stay in business based upon my recent experience and the experiences of other Unilocal reviewers. Today, my husband took off work to meet the tech for our THIRD scheduled appointment that we were assured would occur between 12 and 2:30. I called at 2:35 to make the highly unprofessional office staff aware of the 3^rd NO SHOW/​NO CALL and her response was to tell me that her technician was ‘stuck in traffic and completely lost since he has no idea where he is going.” Awesome. Meanwhile, we have been without a refrigerator for 9 days. I have made Lowe’s management aware of this so that they could promptly remove this joke of a company from their vendors list. Our warranty at Lowe’s ins’t worth the paper its printed on as long as idiots like this are dispatched to service appliances purchased at Lowe’s. I like Lowe’s, but isnt a company only as good as its weakest link? If you have a brain in your head and are able to draw breath, please, do not put yourself through what we have gone through with this company. They are unapologetic for their horrible service and seem to think it rude when the customer takes issue with their lack of accountability. My only solace is in knowing they will be out of business soon.

The fact that LG, Lowes, and Home Depot still use this company is appalling. They do not hold appointments. They use «on hold for parts» as an excuse to not service your appliance until they want to. If parts aren’t available, they will not notify the manufacturer (in this case LG) because that would mean the appliance would be replaced and they’ll loose the business. In our case, we waited 3 days for our parts to come in. On the third day, they told us the second part was on «indefinite backorder». On the fourth day after we contacted LG and complained, they magically had the parts and scheduled the appointment. The repairman showed up 3 hours late (3^rd date scheduled for repair, first time to show), didn’t look at the fault code displayed on the washing machine when he walked in, swapped parts out for a fault we didn’t have, then said «oh, you have a TE fault, not an LE. We’ll have to order parts for that» and left. So yet again we’re at their mercy for when they decide to come back. Lowes verified they logged the problem to R&R Electronics as a TE fault. Lowes says they can’t do anything unless the parts are not available in accordance with the LG contract. LG pushes this responsibility to Lowes when contacted. Going on 3 weeks without a washing machine and no one cares. By the way — the part we need is available locally and online. I am furious and I can’t understand how these companies can continue to do business with an unethical repair shop.

I just need to reiterate the reviews of the previous people. I have a similar experience. If fact, I am just glad they never made it out to my house. It sounds like that would have made it worst. If your warranty company assigns this contractor, request a new contractor immediately. Don’t lose a week or more in some instances, trying to get an appointment. I am completely surprised this company is still being referred by warranty company’s.

R and R is a service provider for Home Depot Extended Service Plans. Ten days ago our warranteed LG Range began having problems, so I contacted Home Depot and started a claim. The claim was referred to R and R by Home Depot after today’s date was scheduled for service. My wife and I both took the day off work. During the more than one week wait without a usable stove, R and R called several times to confirm the appointment. They call during working hours. DUH… EVERY time I called back I got their voicemail and not ONCE did they call back. Until today, an HOUR before their scheduled appointment time to tell me they weren’t coming and not only that, they weren’t sure when they COULD come. «Maybe Monday» the very nice sounding lady said. No apology, only a vague promise to try and get someone here faster.
I have called Home Depot’s Warranty program and lodged a complaint against this business for unprofessionalism and they have promised to look into it. Like the other poster, if I could give negative stars, I happily would. Find somebody else.
Edit: It is now the 21^st of September. I still do not have a working range. The service people finally came after another no-​show last week when they’d scheduled to be here and didn’t come. Today upon their arrival they discovered when unpacking the parts for the stove that they were the wrong parts. Of course, someone in the home office got the blame.
This is turning into a comedy of errors. A cluster**** of epic proportions. How in the world do these goofs stay in business?
Stay tuned…
After the service guy showed up with the wrong parts, I heard nothing from R and R. No call of apology or reassurance, nothing. I complained once again to Home Depot and it was finally decided that they were going to refund the full price I’d paid for the range including tax. Kudos to Home Depot.
If I end up replacing my range at Home Depot I will most assuredly buy their extended warranty again, but if I need service, R and R will NEVER be allowed anywhere near my appliances. Be forewarned, this is a slipshod half-​assed business and won’t deserve your hard earned money.

4 Service calls to «fix» a simple leak in our washer. Replaced computer board. Decided it must be the pump, but got the wrong one. They deserve –5 stars not +1.

If we could give ZERO stars, we would. This is the WORST company we have EVER dealt with. Our LG washing machine was making a grinding noise and we called LG for repair and were referred to R&R. Not only did they not repair our machine, but they broke it even further. They told us to continue using the machine while they were «ordering parts». Over the course of several weeks/​months we would call to check on the status of our parts and were repeatedly told that the parts were never in. They always say they’ll call to schedule an appointment. They never do. They don’t show up for appointments. Basically they’ve given us the run around going on 6 months now. All of the technicians were unprofessional, dirty, and unknowlegable. At the end of things they told us that because we kept using the machine while it was broken (which they told us to do) that it was now beyond repair. We spoke with the owner, Earl, and asked for a refund of the $ 300 we paid them back in January and he said, «Lady, you’re crazy! Get off the drugs!» And hung up on us. We called LG to file a formal complaint and have them removed from the list of certified LG repair companies.

We had a very disappointing and extremely frustrating experience with R&R. We went almost 4 months…4 months without our refrigerator working. Thankfully this was an extra beverage refrigerator, BUT we purchased a warranty on it and the amount of time to try to get it fixed was completely unacceptable.
We understand mistakes happen and they had to rely on parts being shipped, but R&R made multiple mistakes and made no attempt to make us a priority to make up for the mistakes. From the start we were very unhappy with the «lack» of service from R&R Electronics. We were able to schedule an appointment for them to come look at our fridge fairly quickly. I called them over 2 weeks after the appointment to follow up on when they would be coming out with the part that was needed and they said they had to research the status. They said they would call me that same day a never did. I called them 2 mores times and then they said they were searching for the part and just found it, BUT they don’t have it in stock and it has to be order. So, for 3 weeks they had done nothing with our order. They said it would arrive in a week and they would call me. A week and a half later no call, so I called them and they said the part was not in yet. When the part finally did arrive they would repeatedly schedule appointments and then call 10 minutes after the appointment window and say the couldn’t make it. Then it would take another week to get a new appointment.
Then when they finally arrived, it was the wrong part! In short we had to go another route. Awful experience. I don’t know how they stay in business with their appointment scheduling process.

I agree with the above. They were refferred by LG to fix my washer and they wanted to charge the amount my washer costed new. All it was is a bearing that I got fixed for $ 50. However, after they left the water valve somehow broke and I had to call a plumber to fix. I cant link the broke valve with them but there was no issues before and after they left it was broke.

If I would have read «rip off report» before using R&R Electronics, it would have saved me time and money! Unskilled techs that dont show up for repair appts.
Bottom line… they make a lot of appointments to «repair» your appliance but never show up. When the tech did show up, he had no idea what to do and repeatedly asked ME questions about the appliance that needed repair. He even went so far as to ask me to call my husband at work and ask him about the repair!
For me, I paid my service fee, took several days off of work to wait for the repairman and it took 6 weeks of waiting and several ‘no-​shows’ before I decided to go out and purchase a dryer off of Craigslist.
R&R wanted to charge me $ 500 for repairs… which I was going to pay… but they kept making service appointments and not showing up, so I told them to take a hike.