Pet Food Express

I have been to several Pet Food Express stores in the Bay Area, the one in Brentwood is by far the best. The staff is very attentive and goes out of their way to help you out.

My Husband and I always shop here. We were recently in to purchase a different food for our dog who was having some allergies and skin condition. Your employee Amanda overheard us and made a suggestion of a food with fish, when we told her our dog hated fish she showed us that this food was a whitefish food not salmon and had a very different flavor, she then offered to sample out the small bag of fish flavor for us because it would be the best for his skin. We bought the lamb flavor for backup. She was so knowledgeable, and genuinely cared for the wellbeing of our dog. Every business needs someone like Amanda. The best customer service I have ever had anywhere!

5 stars for Amanda. I came in looking to get new cat food for my fur baby but didn’t know where to start. She helped me through the whole process and in depth explained the differences between each food and how each was beneficial for my boy. You were awesome! Thank you again!

Went there looking for a large feeder for my three cats. As I was going away for a few days. We’ll the feeders they had were too small as they were more fore one cat. However, while talking to Coleen, I started telling her how I have a cat with weight problems. He just seems to eat ALL the time. She told me the story about her cat who had the same problem and suggested nulo for me to try. Coleen hooked me up and I got to walk away with a bag to try for free. Let’s just say if this food helps my cat, this is the store I’ll be buying my cat food from for now on. Great customer service.

Stopped in recently for a dog bath, and was really happy. Recommend you set your watch so you know how much time you have left… I could have spent more time on the shampoo and rinse cycle, but was afraid I would run out of time before the blo-​dry. When they say the time allotment can be enough for two dogs, they are not lying. For $ 15, you get a huge tub, as many towels as you need, and several options for shampoo (All Earthbath products). This site offered mango, oatmeal, and orange peel. I usually use the tea tree oil, but chose the oatmeal option and seemed to work just as good. (I try to go as detergent-​free, organic, and sensitive skin as possible on my double coated Berner). They have aprons for use, although I forgot to use one. The cool cycle blo-​dry is nice, even though I never can get that long coat completely dry! I brought my own spray on conditioner with me (The Stuff) and was nice to get her sprayed whilst still on the tub steps. We took a stroll through the aisles after the bath, and I was pleased to see the selection of brands and options, and the competitive process. I suspect I will be coming here for all my Canine needs in the future… if only they did nail trims!

It would be a night mare to bathe my dog without Pet Food Express. We go here for the bathing station about once a month. Sometimes more, depending on how messy the dog gets. Its costs $ 15 and it is worth every penny. The machine has different shampoos, a blow dryer and water, of course. They provide you plenty of towels, and you can request a water proof collar, which we use everytime. Some dogs do not require to be hooked up inside the tub, mine definitely does! I could not recommend the bathing station at this Petsmart enough.
As far as the rest of the store goes its pretty small. But they do provide a pretty decent variety of food, toys, and necessities for your different animals. We bought a car cover for my back seat from… another pet store and it would always slide around and a good amount of hair still on my seat. One terrible day my dog got sick in my back seat, luckily on the seat cover. But we drove her straight to Pet Food Express so give her a bath and we bought a new back seat cover which works amazing!!!
It is a small store, but they have nice staff, not rude, not too pushy. If you have a pet, check them out!

I’ve been coming here for years. The staff is always nice and very knowledgable. They always have a buy three get the fourth free sale. Can’t beat it.

This is our first stop always for our cats and dogs.
They are always the best — knowledgable, helping and kind. A great assortment of products.
The best customer service. Anita and Autumn were great on our last visit, everyone there is really terrific.

My favorite, all time pet store. High quality pet foods, supplies & service. It’s nice to know that they research all their products & only sell the best!

They just gave me full credit on a half eaten bag of dog food because of allergies with my dog. They also gave us a free sample bag to switch too. Very helpful staff. You pay more than big box but the service is there to back it up. I don’t mind paying when you receive excellent customer service.

Went to pet smart to find a soft muzzle for my puppy and they were so unhelpful and rude. Didn’t have what I wanted so I decided to go by PFE to look. an awesome young woman named Tori showed me exactly what I was looking for and gave me all these tips which was super awesome. I had never been in a pet food express and now I’m sure it’ll be the first place I go.

What stands out about this pet food store is the excellent selection of high quality organic foods for our fur babies. Also am grateful for the fact that they have traveling vet services for updating shots. It is very convenient and extremely affordable. I like how the staff handles the pets. I have been to Petsmart and used both their groomers and vet and my animals always seem traumatized as if they were rough. I even got a complaint from them about my dog being «ornery». Not at Pet Food Express, they are very caring and kind. Their vet services run like a well oiled machine. I now only go there for all my pet needs.

Brought my golden retriever here for a thorough bath. He loves his special baths here. It’s like a doggy spa. He started with the oatmeal which gets rid of itching, then the citrus shampoo that gets rid of fleas, then the mango conditioner, and a squeaky clean rinse with warm water that blasts with more force then the shampoos. After a good rinse he got an air bath. They give you 15 minutes but if u have an extra large dog like buddy, you can ask for more drying time which they’re happy to add for your buddy. It took me almost 30 min to dry and brush him. I am so thankful that pet food express is here and offers this. Thank you for my pups spa and thank u for the aprons you provide us. without them I’d be drenched. Thanks to this pet food express for always accommodating us with extra drying time

Pet Food Express is the American Express or USAA of pet food stores. Customer service that is second to none. Having been a dog owner for 20 years I largely viewed Pet Food Express as expensive and «gourmet» until we adopted our most recent dog after not having one for a few months last year. WOW! Shopping at PetSmart or PetCo is like going to a ghost town compared to shopping at Pet Food Express. I love the people at this location and while the food/​treats are more expensive (but not much more), it is better quality and more in line with how I feed my family. If I am going to be scrutinizing about the ingredients and types of food I feed my family, why do I not give my dogs the same attention when I see them as part of the family?
The staff is always helpful and tolerant of my questions and concerns. Last year when we switched to Pet Food Express with the aforementioned adoption, I spent a great deal of time with a staff person discussing and learning about foods, quality, and balancing that with my budget. Never did I feel rushed or as though I was taking them away from anything.
I was prompted to write this review as we just adopted a second dog this last week and have been into Pet Food Express nearly every day with questions and concerns, getting a harness and collar etc. dealing with «unique to the new dog» chew and play needs. The staff has been very helpful and able to focus on me since the store is staffed to help customers not just ring them up. I always feel valued and important when I go there, hence I rarely go to the other bigger chains unless I need some «hardware» that is not something Pet Food Express carries a lot of choices in, but I always check Pet Food Express first!
Lastly, I LOVE the buy 3 get one free on treats (and I believe toys) policy/​practice.

I’ve never had a bad experience at any location. The dog wash is great and employees are nice & helpful! Don’t waste your time going to PetSmart!

We go here atleast once a week. Everytime we go everyone is always friendly and helpful. This location is the only place that carries the dog food we buy but even if it wasn’t I would still choose to come here.

EVERY time I go to this store … And trust me it is probably once a week … I have always had the very best customer service. I have four bulldogs and they have required many food changes in the 2 yrs we have had them… Terri and Jody have helped me get them on the right track. Terri made it possible to order a type of food that was not stocked at this store and had me on a continuous order plan … Thank goodness as I would have forgotten to order it myself and my poor pups would have had to suffer and would have gone hungry if left up to me to order!! lol
Each employee here has always been attentive to every question I have asked and truly they have spend so much time with me I felt as if I was the only person in that store … This is not the help I get when I go to any other pet store. I will continue to only shop at Pet Food Express Lone Tree … My bullies mean the world to me and believe me … I feel as if they mean the world to the employees here as well. What a great feeling that is !!

I love this place. They always have unique dog treats, and other items you won’t find at Petsmart or Petco! They also have good deals on dog toys, if you buy so many, you get one free of equal or lesser value. Which is awesome, because if your dog goes through toys like toilet paper, that deal is gonna help you out big time!
The employees are friendly & love ALL dog breeds, yes. Even pitbulls! My fur baby & I always feel welcome here & love to look at all the new stuff they get in!

I love their doggie bath tubs! This is what sets them apart from other pet food chains. I can go in, wash my dogs and leave the hair and mess behind!
The water is warm, the shampoo choices are good and they give you plenty of time to blow dry your dogs (and give you as many towels as you need to help you along).
Being I have an Australian Shepherd we need time to dry off!
The staff has always been friendly and keep the dog treats coming when we go in. About a year ago they had a fundraiser for Canine Cops and I think that was a wonderful idea (proceeds for buying tokens for the pet wash went to providing vests for Canines).
Long story short, I love taking my dogs in here makes my life a lot easier :)

Friendly employees that offer to help walk out my 18lb Chicken Soup for the Cat Lovers Soul bag of cat food.
Anything you need for your cat most likely is here. Prices are comparable to others in the area. They have wet and dry cat food. Fresh or dry cat nip, tons of cat toys to choose from, different sized litter boxes etc.