Firestone Complete Auto Care

Call at 8a to ask about replacing my low beam on my BMW and they took me right away. Another mechanic was working on another car and the manager, Andrew, told him to work on my car. From phone call to coming into Firestone was all a great service experience. I just moved here and Firstone will be my new auto repair shop. Great Customer Service. Nice clean waiting room too. A safe and honest place for women to get their car fixed. Fixed my lights quickly and I was out of there. I will be back!

Ugh. I hate to say it but I think I actually trust these guys. I never trust my car with anyone and I will only take it in if I absolutely have to. I’ve come here 3 times so far. The first two times were for vehicle inspections for Über. I always know what’s wrong with my car and what needs to be done since I know how to work on cars. For both vehicle inspections, I knew what needed to be done and what didn’t and their reports matched what I knew perfectly. They didn’t try to sell me any garbage that I didn’t need. Today I had to bring it in for an alignment (while I was there I just had them do a rotation as well, but I typically do those myself). I knew that my car didn’t have any serious issues, it just needed an alignment. If they would have told me I needed a new tie rod or something, this would have been a completely different review but once again, they were straight up with me and didn’t try to sell me something I didn’t need. I’ll still do most repairs on my car myself, but it’s good to know I have another option if needed.

What a waste of time. Called to get an oil change and was told that they can have it done by 5:30. Went to drop off the car and was told that they couldn’t do it. Was about 8 minutes from my home to this shop and somehow they couldn’t take anymore cars after I was told that they could. Thanks for a whole lot of nothing and also thanks for wasting people’s time.

Andrew and crew did a great job mounting and balancing my tires. They fixed a problem with my TPMS sensors and I really appreciate their help.

This place sucks took my car in and had the alternator checked and then they told me it’s going bad I get back in my car and now all of my dash lights are on and then they tell me here’s nothing they can do. They say I can buy a new on and he tells me it will cost 480 dollars I tell him that’s way to expensive and he tell me he can get it down to 380 these guys are crooks and mark up everything to high.

Avoid this place at all costs… they do not honor their OWN extended road hazard warranty.
I don’t usually NEED to stick up for my ex-​wife (she can do that on her own just fine!) but the treatment of a single woman at this location was atrocious!
She had 4 tires bought at this location and when she got a road hazard puncture a side wall they refused to cover the tire. They then found a bolt in another tire and they told her they do not replace a tire that they cant repair??? What the heck is a road hazard warranty if it isnt for exactly that a road hazard puncture!
If you are a woman and want to be RIPPED OFF this is the place for you!

I have brought both of my vehicles to this location several times. One vehicle is wonderfully reliable SUV, the other one is an old POS car…
In general to my overall experience with this location, I have never felt like I have been taken for a ride by this Firestone. I enjoy my interactions with the staff. They are always respectful, calling me «Sir» and «Mr.» all the time. (Makes me feel a little old. Lol!) They are very good on updates, perhaps a little slow in calling me sometimes, but lets be realistic now! I understand that I am not their only customer, and they are a busy location. However, they are still very responsive if I call for an update on my vehicle. If they have to give me a call back, they have not «accidently» forgotten to call me…
As far as my POS car is concerned, twice in the last year they have given me different final prices vs. quotes. IN A POSITIVE WAY!!!
They have not overcharged me for any service that I have received from them. In fact, in two recent times, that I took my POS car in for service, I received a cheaper overall out the door price then what I was originally quoted for service! My final out the door price has been anywhere been $ 150 to $ 200 dollars under the original estimate. And the workmanship has been SOLID!
If they are not able to service something on one of my vehicles (which has only happened once) they have been honest about it, and they provide a referral to a garage that is able to provide the service.
I am VERY HAPPY with this firestone location and I plan on continuing to do long term business with them.

Excellent Service. Communicated on every aspect of the repair. Work complete and 12 month warranty included.

Best firestone in nor cal by far! Way better than the crappy firestone in Roseville! I will never bring my car back to that place again! Matt, Austin and Chris are the best! They make me feel welcomed every time I come in! Thanks guys!

This is by far the best Firestone around. The front desk guys are super customer service oriented. The techs are ASE certified which makes me feel like I’m leaving my car in great hands. I asked to speak to the tech that worked on my car, Adan, and he explained everything that I asked. Thank you guys, I will definitely refer others and bring my car here if it ever needs anything done.

Update as promised they called and had me bring car in. the problem was finally found and fixed! I’m so happy I can go on freeway again I had a very rough start with them but Chris followed through and fixed problems. they made up for the 1 star they have been very freindly since day one just haven’t solved problem until today. they followed through on excellent customer service and got to bottom of problem I just wish this was much sooner !

Better experience this time! Looks like all new employees/​mechanics working there and i forget the older guys name working the front but he was super accommodating and helpful! Made an appointment for the next day and didn’t have to wait came and they took my car in got the alignment done and explained what was reasonable enough camber!
Good job will be back!

Found me a new place for any service on my car. Aaron helped me and he knows what he is doing and super knowledgeable. I highly recommend this place!

Check engine light was on, estimate of $ 99 to run diagnostic. No charge because it was only the gas cap!!!

Nice shop, good tire selection and service (clean shop and workers are very professional). They also check/​air up your tires for free (most places don’t take the time to do this unless you purchase from them).