Mr Tire Auto Service Centers

I will never go back there again! Something is seriously wrong with the organization and computer system of this place. Had a 4:00 appointment made the day before. Showed up at 4:00, sat there an hour when one of the guys popped their head in the waiting room to say his delivery guy hasn’t made it yet. Waited some more… Finally walked to home Depot… Came back… Still not done. During my time waiting I watched the «manager» check out 3 people. Each required a telephone call for some reason and took 15 to 30 minutes. I’m really not sure what’s going on at this place. The woman at the front desk appeared to be working without ever being trained. When my car was «ready», the front end alignment hadn’t been done but if I hadn’t asked about it we would have paid for it. … Back in the shop it goes… When the keys and paperwork finally make it to the front desk, there are 4 people waiting for something… I just need to pay and get out. When I finally get to check out, she says it’s & 714.00. This was 2 tires at 176 a piece. … She didn’t enter the manufacture’s discount. The only good thing is that she didn’t charge me for the alignment. I was there for 3 ½ hours… What is the point of making an appointment? I think they should get the tires in and then schedule your appointment.

Awful service at the Annapolis Mr. Tire. Lied to about my heat being fixed 4 times. Told to «just drive it around it will fix it self» after spending 165 dollars on what they said would fix it. Spent hours going back and fourth each time they told me it was fixed and it wasn’t. No refund. No heat. Horrible horrible way to do business. #MrTire Annapolis.

Driving on spare, day before holiday weekend, critical need of new set of tires and they were the only local tire shop that would take my car right away. Webpage showed several tires available in stock yet lo and behold only high and low end sets of four were available. Fine, installed 75,000 milers. Looked at bill to discover it said customer declined balancing! No, I didn’t. When I challenged that they said no one was available, so I’d have to pay additional at a later time, which is why they didn’t bill me for it. No mention of that before they began work. Two weeks later, tire is low. Three of four valve stems are shiny brass with round top covers while one is dull, oxidized with a square-​edged cap. Leak is at base of oxidized stem. Shop insists that they don’t change stems when part of sensor. I was offered OEM sensor assembly for $ 108 or universal for $ 85 installed and programmed. Online they were $ 30 – 40, but was told I could order it myself and they’ll charge $ 23 for mounting and $ 10 for programming. Chose universal and was told it would arrive in 30 minutes. A few minutes later tech says my car is done because they found one in the shop… not new assembly but stem replacement kit. Oh wait… so they DO change them. Shiny brass stem with cap that looked exactly like the others now! Charged me $ 23 for service that should have been done when that tire was installed. They acted like they did me a favor, charging less than I was expecting. What about the inconvenience and time loss from work for me due to their neglect of failing to change that one stem when the tires were changed. Had they admitted an honest mistake and simply fixed it, it would have been tolerable, but not this. I despise shops that take advantage of women like this.
After reading other post, I’ll be getting tires balanced at another shop and I will keep the records to ensure I get my money’s worth out of the higher mileage tires.

Run of the mill take-​you-​to-​the-​bank mechanic shop. Prices were not disclosed by the manager, so of course the bill was 2x what we expected. «Weekend prices» ok that’s why a part cost 3x what it goes for? You could have told us that and we could have waited another day. Not negotiable.
Will provide an updated review on how my car runs after a week post-​repair.

Don’t go here. Just purchased a set of tires here and was told that my front brake pads were worn as well as the rotors even though my car just passed a safety inspection. Once I took the car home, the wheel nuts were on way too tight and when I finally was able to remove the tires, the brake pads were perfectly fine. This place is dishonest and looking to make an easy $ and I will be never return to this location.

Matt was awesome very informative, and gave EXCELLENT customer service!!! Ask for Matt!!!

I went in to Mr. Tire today for a flat tire. I used to go there all the time but i hadn’t in many years and i was worried because some of the reviews didn’t look too good, but i always remembered having good service with them so i thought i would try them again. From the time i called to make the appointment, to the time i left from my appointment they were great. Very friendly and professional. They could have easily tricked me into thinking i needed a new tire or tires but they were very honest and nothing was wrong with my tire. They actually said what other mechanics have said before, that it may be a problem with the rim. I appreciate their honesty and friendliness as i always have in the past. I will definately be going back to them when i need more services and i will recommend them to others.

I cannot say enough good things about this shop. They are friendly and accommodating with my schedule and they don’t try to sell me service that I don’t need. Matt, Scott and the team are great.

I cannot say anything negative about this location. I have brought 3 newer Mercedes and a 2011 jaguar xJL for tires and basic maintenance. I can’t complain, it started out just because it’s close to
My work but i will come from
Dc to use them because I’m a woman and I don’t feel like I have to fight them
On everything! They’re honest and they make the process simple.

My experience today was very different from earlier reviewers but so are the names so maybe this location took note and made some positive changes. I had a flat (and needed new tires anyway) so I called on a Monday morning and was in by 11:30am They were fairly busy so this wasn’t a matter of being slow. The manager, Matthew, was very professional and pleasant and so was the staff. I would highly recommend them!

On December 17^th, I noticed that my rear driver’s side tire was completely flat. I had a nail in it. I went across the street to Good Year Tire to get the flat tire removed and have the spare put on. When the gentleman that fixed my tire was finished, he brought out the tire to show that the inside was deteriorating. He asked how long I’ve had the tires and where they came from. I stated that it was just around three years and it came from Mr. Tire. Good Year then said I needed to immediately go back to Mr. Tire as my tires were showing incredible premature wear.
I immediately drove over to Mr. Tire to discuss the issue with the tires and the premature wear. The manager stated that my tires looked as if I’d never had them rotated or aligned and the tire manufacturer warranty would be void due to costumer neglect. I asked the manager how I could prove that I in fact did take care of my car maintenance. The manager said that if I could get evidence of my maintenance it could be reviewed. So, I went to Pep Boys and Jeff Auto Body to retrieve the maintenance records to support the fact I did get my tires rotated and aligned appropriately.
I also asked the manager how many miles my tires should have received, and he stated 65,000. I barely made it to 55,000. The manager also informed me that they didn’t even sell the tires that were on my vehicle! (DUN SPORT SP60) I told him that when I went to have them put on the person working told me that they had the wrong tires but these ones were better suited for my vehicle and were more expensive. I also asked that they charge me the initial amount on the estimate since they made the mistake. The price paid was then adjusted for the ‘other tires’ so I could have the ‘better tires’. My invoice from that day shows a Job Discount of $ 159.96.
While at Pep Boys attempting to figure out why I consistently got my tires rotated and aligned but my wheels were showing such uneven wear. It was noted by the Service Manager that my tires were not speed rated for my vehicle and that I should go back to Mr. Tire to notify the management that it was their mistake and in good business faith, they should do a full replacement of the tires at no cost to the customer. Pep Boys stated that it is their policy to do such and would assume that any good tire business would follow suit. The speed rating for my vehicle is 91H and I had 89S put on the vehicle. A load index of 89 only holds 1,279 pounds and my vehicle calls for one that can hold 1,356 pounds — I know this now but did not know it then.
When I went back to Mr. Tire and told them that I believed my tires were not speed rated for my vehicle the manager finally went out to investigate. He looked at my tires and the manufacturer tire specifications on my driver’s side door then came back inside. At that point, Mr. Tire was willing to offer me the difference between the miles I should have gotten on the tires versus the miles I actually got on my tires in the form of a discount towards the purchase of new tires. I told the manager that Pep Boys would have replaced this mistake at no cost to the customer and I didn’t understand why Mr. Tire would not offer the same courtesy. The manager stated that after the time that had passed, there was no way to prove what happened when initially purchasing the tires. The manager accused me of requesting the bad tires myself. How could I request these tires if Mr. Tire supposedly doesn’t sell them? Also, if I waived anything, wouldn’t that be on my invoice? Me requesting what to discard and what I declined are on the invoice. If Mr. Tire is offering me a discount, this leads me to believe that they know it was their fault and those tires should have never been on my vehicle. I feel that I have been cheated out of service, money, and respect. I will never use Mr. Tire again and I believe that it is a shame that they will not own up to their mistake but will instead hide behind being a corporation and treating the customer like it was their fault. I trusted Mr. Tire to provide quality service for my vehicle and they betrayed that trust by putting on lower grade tires that didn’t even meet the minimum standards of my vehicle.

Brought my car in for a simple oil change. Got the dreaded «we’ve found this and that wrong with your car» call. Problem is, they were saying my brakes were bad, and I had them replaced not that long ago at the Mr. Tire in Columbia. Now, my brakes don’t feel right, and am probably going to have to pay a fortune to have them «re-​fixed.» Will not go back.

I’ve bought tires here several times with poor results and long waits. The last time was the worst. Was told 1 ½hrs and it took over three. Only to find out a few weeks latter that they put the front tires on one side and the rear tires on the other side (different sizes). Just the worst!

I took my girlfriend’s car here twice because of the convenience (right across the street from where we live) and the reasonable price of the oil changes.
The first time they cross threaded the lug nut on one of the tires when rotating them, though I didn’t find out until a month later when I took the car to get serviced at my normal shop.
The second time they broke the clasp to the hood prop and returned the car to me without letting me know or fixing it. This clasp matters because it attaches to the hood itself and falls down into the engine compartment if not clasped, which could cause more serious problems if it happens to fall into the moving parts.
Reading the other reviews, luckily time wasn’t a factor for me since I would leave the car there all afternoon and walk home.
I’ll be heading to get my oil changes at my regular mechanic again (Wells Automotive in Glen Burnie, they are honest and reliable), the convenience and small savings here are more than offset by the consistent damage to the vehicle.
A few other notes if you care to read anymore: The second time I took the car here with a coupon for an oil change and they tried to sell me on the synthetic oil change for $ 60. Instead of asking if I would like it the gentleman at the service counter tells me what it is, why I should get it, prints up the work ticket, and hands me a pen to sign the work order as if there is no decision to be made. Nice sales tactic.
I get the feeling that this is the type of place that makes their money off of «whales» or people who don’t know anything about cars and just want it to go when they turn the key. I do most of the work to my vehicles (though I do get them diagnosed at the shop sometimes), but the few dollars saved by changing my own oil just isn’t worth it to me, and I’ve found that an honest shop will usually let you know anything else wrong with your car that they notice while changing the oil.
Happy motoring!

I bought the Groupon for an oil change thinking it was a great deal and my girlfriends car needed an oil change. She scheduled a time to bring it in. And when she did was told she needed the printout of the coupon to get the discount. Oops out bad. So we come back at her scheduled time (1:00) and drop the car off and we are told 45 min. So we think no biggie and wonder over to best buy and grab some Starbucks and return an hour later. The car hasn’t moved. We ask at the counter and are told hers is the next in line and then it will be another 45 min. With no explanation as to when it will be. The car was just pulled in 30 min later as I’m drafting this review. If you choose to come here have alternate transportation arranged or plan to blow your day in the waiting room. We won’t return and we’ll keep to our local shop.

My experience here was unsatisfactory. Not only did they have my car for about 5 hours, the front counter guy lacked any knowledge on tires. He had to keep asking another guy questions. I told them exactly what I wanted, but they insisted that it wasn’t possible and offered no solutions other than the type of tire that I didn’t want. They didn’t offer a military discount either… this is a Navy town, how could they not offer that discount?!

Have you ever left a place feeling like you’ve been wire brushed?
I SWEAR THAT I AM THIS INCREDIBLY EASY GOING, LAID BACK, ALMOST BUDDHIST KIND OF PERSON.
Steve is a bit over the top in a grating sort of way. It’s a Saturday morning, and I get in line inside the store. From the front counter I hear a loud voice booming into a phone receiver, «It’s a great day at Mr. Tire. This is Steve.» Repeats when answering each phone call. (Steve, I’m glad it’s a great day for you, but I just pulled a flat tire off my car and put on a spare outside in 30 degree weather.) Ugh.
Finally, I get to the front. I explain to the technician that I have a flat on a warrantied tire that I purchased at the store. «How much will it be to fix the flat and remount on the car?» I ask.
«$ 24.99,» I’m told.
«Now, how much if you fix the flat, and I remount?»
«24.99″
“But I bought the warranty.»
«Then it’s free to repair and remount» (I render the judgment of charity and don’t ask what’s changed.)
«How long to fix it?
«The wait right now is an hour and a half.»
(I sense he’s not used to getting asked questions and is rapidly losing patience with me.)
«Okay, here’s my mobile number, please call me if it’s done early.»
I kill an hour wandering from the nearby Home Depot to Best Buy to Burlington and finally to Wendy’s. No phone call from Happy Steve. It’s
only been an hour, but I head back to the store.
My car’s out front with the tire repaired and remounted. «Were they going to keep it a secret?» I wonder to myself. I stifle my sarcasm, however, and tell the Not-​As-​Happy-​As-​Steve counterman (maybe it’s not a great day at Mr. Tire for him) that I’m here to pick up my car. I tell Not-​As-​Happy that I had requested to be called if my car was ready early. He says that it’s only been up ten minutes or so.
I let it drop. I’m handed my work receipt, and Not-​As-​Happy tosses the nail across the counter toward me in a «nanny-​nanny-​boo-​boo» sort of way.
«This is what was in your tire.»
«Thank you.» (I had previously told the technician that there was a nail my tire.)
I am sent on my merry way, except that I first ask for my proof of warranty back. Not-​As-​Happy can’t find it. I explain that it’s a yellow sheet of paper, and after a search of the back counter he locates it.
I leave just feeling wire oh so brushed.