Bode Floors

POOR CUSTOMER SERVICE pretty much sums up my whole experience. Good selection of carpeting but everything after that is not worth the run-​around. After waiting for my install date to arrive, the installers showed up to inform me my salesman, Irv had not arranged for my stair runner to be bound by that date but blamed it on the warehouse. After numerous phone calls to track down the runner, I was given the option of scheduling another date for another install. After insisting on the runner be installed the same day, Irv did not want to leave to go pick it up. After more arguments it was finally delivered to my installers. A WHOLE day to have a few small areas installed. Looked good but just had it cleaned and it turned into a lumpy unstretched mess. My call to Bode informed me today that I am now outside of my warranty… and they would want $ 500!!! to come correct their incorrectly stretched install. They do not stand behind their work and do not take responsibility for their mistakes. Spent thousands of dollars to receive horrible treatment. Irv still has the nerve to call and offer me carpeting specials and sales. NEVER again…