Angela Instruments

I have had nothing but good luck with this company until recently. I ordered a replacement tremolo for my Jazzmaster from them in June 2015. Once I received it I noted a scratch on the surface of the piece. It had been removed from the original packaging along with the tremolo arm and floating around in the packaging, not packaged very professionally. I phoned and spoke to a woman there who told me to ship it back so they could replace it. Weeks went by where I heard nothing so I just now called them. The woman told me that without even calling me they credited my account. This was the same woman who said she would replace it. When I asked her why she did she said that she did not feel she could send me something that I would like and instead unilaterally refunded the amount. I had also mentioned that the string holes were not drilled on center. It took me begging her to at least refund my shipping (I had spent shipping twice and now faced shipping again when I reorder it from another vendor). I have spent a lot of money with this company over the years and had no trouble. But at the first sign of an issue they did not behave professionally and now I would never trust them with an order again. She was also rude on the phone.