University of Michigan School of Dentistry

Well, because I have no dental insurance and I wanted my two front teeth (the bottom half) replaced due to them being chipped since I was little I decided to give a student a shot. Like the video I posted if you stand up in your cubicle where your work is being done you’ll see tens of people getting worked on with a teacher walking around for a look over. (Note they only come over before and after the work is done and the student runs and grabs them) every appointment is 3 hours long, it takes a couple months or so to become a new patient, meet your student, and get the work done. At first they thought they’d be able to do both teeth the same appointment but that wasn’t the case with my student and I being the last ones out after he had finished one. (Yes they looked pretty uneven!) next appointment couldn’t be scheduled for a month, and then he had done a better job the second tooth. I told him to please go over the first one also because I thought it looked a little rough on the front surface.
My student was very nice, each tooth was $ 100, X-​rays were around $ 50, and in the end I’m happy!
I’m now planning on going to a different department to get my wisdom teeth removed. I booked my appointment in August — and they can’t get me in until November.
Just something to consider!

Worst worst worst dental clinic! Worst customer service! Rude receptionists and dentists! It is not worth the cheap pricing. This dentist and orthodontist is the worst I have ever experienced. Trust, you do not want to go here!

When I was an undergraduate student years ago, I needed a root canal. I decided to pay the higher price for the expert doctor– over $ 800 for the canal itself and the lower price for a graduating senior to do the crown. However, I have regretted using the student since the day he began poking and prodding my gums, failing miserably to mold the crown on six occasions, finally bringing me to tears in the chair, upon which I demanded someone else preform the procedure as I could no longer manage the gum pain associated with his bumbling attempts. The director was disgusting, she yelled and intimidated a crying young girl, and she refused to let me leave with a refund, which would have been about $ 250. Today, I have an ill fitting crown that allows food and waste inside under the gum and is attributing to bad breath, despite flossing twice daily. I am saving for a new crown that will actually fit. If I had to do over, I would never trust a student from the UMich Dental School with something I have to live with forever.

Great place to get your teeth done for less.

AVOID AT ALL COSTS — IT’S NOT WORTH THE TROUBLE. Would give 0 stars if it were possible. Worst experience ever! Incompetent staff, poor service, and multiple billing errors.
Paid upfront for services, but it’s like pulling teeth (no pun intended) to get the documents that needed from the clinic in order to submit the claims to my insurance carrier for reimbursement.
After receiving payment from me, the billing office fraudulently bills my insurance carrier seeking reimbursement for services for which they have already been paid.
Issue escalation/​patient care services are a joke. Staff constantly shirk responsibility, deflect, and try to absolve themselves of any culpability when things go wrong. It’s a «pass the buck» type of culture.
Executive staff don’t respond to emails or phone calls to address patient concerns.
Had to seek treatment elsewhere, but clinic refuses to refund money for incomplete treatment.
Avoid these people:
Dr. Scott Conley
Dr. Adam Donnell
Julie Nowak
Jennifer Susan Peterson
Keely Danielle Russell

I’ve been going to the dentist twice a year my entire life. This was, by far, the roughest and most painful experience I’ve ever had at the dentist — and it was a simple cleaning.
My student was nice, but he was a bit rude to me (maybe it was a language issue — he was not a native English speaker) and seemed very disinterested in being courteous or friendly at all. He was, instead, interested in keeping our appointment (again — a simple cleaning) to a *short* 2 and a half hours.
It’s also a very odd place to have an appointment… they have so many students working at the same time all right next to each other in very cramped quarters. It’s like getting a tooth cleaning in front of a large audience. There is no privacy at all. By and large this was just a bad experience. I certainly wouldn’t go back there.
All I can say is at least it didn’t cost too much… I suppose you get what you pay for.

If I could, I would give them 0 star. My mom had panoramic x-​ray. NO EXAM NO TREATMENT. University of Michigan school of Dentistry charged her $ 487. She never saw a dentist. She had x-​ray before her heart surgery. She was shocked. I helped to her to verify. Billing department said they couldn’t not do anything because Dentist made the notes. Exam for x-​ray cost her $ 387!

I really wanted to support the School of Dentistry. And seeing as I don’t have any severe dental problems, I thought a routine checkup would be just fine.
The first appointment is a three hour visit to set up the initial paperwork and do x-​rays. The professors (doctors) were incredible. Patient, warm, friendly people who took the time to meet each patient.
The students… well, I know they are students, but let me just say– bedside manner should never be overlooked. I don’t need a 22 year old kid scolding me for not visiting the dentist in the past couple years. Clearly, he didn’t read my chart stating my incredible fear of dentists due to a childhood trauma.
Ok, fine. So I let him poke around my mouth a bit and finally tell me I needed to have my wisdom teeth removed. «Did they come in wrong??» I ask. «No, but most people want them removed… so they, uh, don’t cause problems down the road.» What kind of problems, he couldn’t say. Was I at risk for something? No, you should just get them removed. That’s all. Interesting.
After leaving, I spent the next *six months* being stalked by them. Weekly, even daily phone calls trying to set up appointments to pull my wisdom teeth. I said, no thank you, I won’t be returning. And they continued to call. Even set up appointments for me, without my knowledge or consent, only to call and tell me I missed these «appointments».
The best part was going to a new dentist (who I love now and is helping me conquer my dental fears) — and have him tell me… I don’t have wisdom teeth. Period. Makes me wonder what they would pulled if I actually went back…

This has been a long painful experience.
I started the process of 3 extractions /​dental implants in April of 2008… It’s currently January of 2011 and I still only have 1 of the 3 crowns in. I was told it would be a 9 month process. we’re now approaching 3 years! I was told that they didn’t foresee me being such a ‘unique’ case. I agreed… but 3 years? come on now!
they’ve extracted and redone my implants twice now as they did not make the proper diagnosis in the first place… the trauma caused me to require two root canals!
As for billing… TERRIBLE… We paid for the implant procedure up front (in spring of ’08)… and each time they take them out and put them back in, they’ve attempted to bill me (which was a mistake)… but to make it worse. they’ve continued to bill my insurance company each year thus maxing out my coverage every year quite quickly when they should have only billed this out ONE TIME.
I didn’t anticipate going 3 years without a smile (especially since I was told 9 months)… I can’t wait for this to be done so I do not have to return!

Let me start by saying that I am a big supporter of training programs and schools, and really, really wanted to have a good experience with the Dental School. I have no dental insurance and am a student without a car in Ann Arbor, so this seemed like the perfect option for my dental care. I received care at the school for the past three years.
However, after several completely disastrous experiences, my recommendation to anyone needing anything more serious than a cleaning (and probably even then) is GET OUT WHILE YOU CAN.
First, the customer service and communication with patients is abysmal. I had multiple dental students who failed to call me back, and one didn’t even show up for my appointment. I often had to wait 30 – 40 minutes after my appointment was supposed to begin, even though I was on time and had scheduled it. The hygiene students and dental students don’t communicate, so I would get calls from them trying to schedule separate appointments, instead of coordinating their schedules. There was no steady supervisor or adult contact that I had when the students changed or were away. I also had several fillings where the students failed to fix the bite correctly and I had to go back. Cleanings took FOREVER — literally at least 3 hours, and my gums were often very sore afterwards.
When I developed an infection in a tooth with a deep cavity, I could not reach anyone on the weekend to help me, and ended up needing to call a doctor at home to get antibiotics. Their «Emergency Number» goes to an answering machine, and my message was never returned. I had a root canal from someone in the Endodontics Department. It cost $ 560. It took two appointments to complete, and it was INCREDIBLY painful both times (he failed to give me enough novacaine and kept hitting the infected tooth with a little metal hammer, and then looking surprised when I screamed). After the second visit, he filled the tooth with a grey metal filling even though I wanted a white one. He also failed to check the bite, so I had to come back the next day to get it fixed, because it hurt to chew.
I went to a cosmetic dentist at home to get the crown done. She said that the endodontics student should not have put in the metal filling, and that he had failed to remove a whole bunch of decay all around the gumline, which would have caused further infection in the tooth. She ended up having to take out and re-​do the whole filling and remove a ton of decay, which made my tooth weaker.
When my mother called the Dental School to complain, the woman told her that she «didn’t understand the training procedures» and that there was no one else who could help address the situation. I am never, never going back there, and I would warn anyone else considering it to realize that your teeth are permanent, and you shouldn’t entrust them to a bunch of poorly supervised students who treat their patients like science projects instead of people. You get what you pay for here, and it is just not worth it.