Select Ride

Just got picked up by the Custom Shuttle after more than 3 hours of airport delays (after landing) and –14 degree weather. I was expecting the shuttle to cancel on me since I hadn’t paid anything yet, but not only did they have someone answering the phones at 2:30 am, the driver showed up promptly after I hung up. The driver was very professional and you can’t beat the price unless you use the university’s $ 7 bus which probably doesn’t run this late or in this kind of weather. Definitely the easiest part of my journey today. Thank you Select Ride for helping me get home painlessly in these arctic conditions.

Used this company on many occasions and have had few problems. But I sympathize with the review below about drivers who won’t shut up or discuss inappropriate topics, there are a few that when I see them I just pull out the headphones and laptop. The other issue I have had is drivers using GPS units that set to «most convoluted route possible». I had one driver that wanted to use all back roads because he didn’t like expressways. I have had drivers stop for gas in the middle of a trip (I think that could have been anticipated before he picked me up.)
So overall a good car service but with some spotty delivery and service levels. Good phone staff.

I had a great experience with Select Ride in Ann Arbor… The dispatcher Mr. Spafford is very friendly… They have been on time and very friendly…

Avoid this shuttle company at all costs. While they do provide relatively punctual and fair-​priced (at least the same cost as other shuttle companies based in Ann Arbor) rides to and from DTW, their drivers will make you uncomfortable.
All of the following brief anecdotes occurred when I reserved a shared shuttle from DTW in the early morning hours. Each time I was the only person picked up in a town car (one time listed here I was one of 4 people in the town car and was forced to hold my 50lb bag on my lap because the trunk was full; we’ll leave that one out.) Each of these three times were also my last three consecutive times using them. I’ve since decided to avoid them:
1) A driver drove me from DTW to A2 and we had a nice chat until we got about 15min away from my house. At that point he began telling me (completely unprovoked) that I was living in sin with my girlfriend and that all of my gay friends were likewise sinners. When I tried to respectably debate this with him, he pulled to the side of the road and lectured me about the Bible. Not letting me out until he told me I needed to repent with God. He also told me about how he got laid off from an auto company and desperately needed this job. So I tipped him despite the craziness.
2) A driver drove me from DTW to A2. Again, everything was cool till about 10min away from my house when he started recounting his Army days. He went into graphic detail about his first time with a prostitute and then told me about how he likes to fornicate with younger women (he was quite old and made the comments as we saw college girls running by.)
3) A driver drove me from DTW to A2 and spent most of the time telling me about how he had been laid off from an auto company and was looking for work. This guy was actually sweet, but I played the part of psychiatrist and job counselor the entire time. The kicker was when he told me he was out of receipts, and so I’d have to pay in cash. When I told him I didn’t have cash he made me tell him where to drive to get to an ATM as he waited in the car with all of my bags.
In each case I felt like I was being held against my will by these drivers. This company clearly hires people who need jobs, but who also need more training in being professional and keeping their issues to themselves.