RadioShack

Just walked in here to get some ear buds, the lady asked if I needed any help I said «no thanks just looking for some ear buds» she came over anyway and just stared at me like I was gonna steal something I felt very uncomfortable, I grabed a pair and asked her what if these break? She said for a couple of dollars you can get a replacement plan so I said ok sure how much? $ 3.99 (40% of the cost wow) she said «all I need is a phone #, so after I gave her that she wanted to know all my info full name email etc, im old school and dont want to be on another mailing list so I said «no» after that she got all bent out of shape and said fine I guess you’re not getting the replacement plan! I but I want it I said, she let out a big sigh and said Well I need all your information then very rudely at that point I walked out how does this place stay in business with poor awful customer service like that I left the store shaking who wants to be treated like that to pay for overpriced electronics

In all fairness, Radio Shack is not that bad.
In a world long before the Best Buys and Amazons of the world, there was Radio Shack.
Though the prices are not always the best, they do have a lot of electronic gear that you just cannot find anywhere else without ordering online and waiting a few days.
Quality is adequate, but like everything else: its ‘Made in China’. Of the products that have failed, RS stands behind the them and returns/​exchanges for me have been easy and quick.

I wish I didn’t hate coming to this store, because I live 2 miles away.
Every time I come here to buy a pair of headphones they jump on you like crazy to make another sale and kind of use the «bully tactic» to try and make it — despite me declining any assistance. Anyway, you want to buy a cheap pair of headphones? You’re an idiot if you don’t buy this TV basically. Well according to this group you’re an idiot if you don’t trade in your iphone and get a new one. What?!
The sleezy sales tactics don’t stop there. Once I fend off the vultures and decide on a $ 12 pair of headphones they try and get me to buy an extended warranty. Of course the sales people make snarky comments about how you’re dumb for not buying or «you’ll be sorry».
The fact I don’t even want to go there to buy batteries and will drive the extra 15 minutes to Meijer shows how ridiculous these salesman are.

It’s not surprising that Radio Shack is having trouble competing. I have a long history of bad purchases from this outfit. I tried buying headphones and after a short period the connecting cord was permanently twisted up; I brought the equivalent product at K Mart and had no problem. We once returned a speaker for repair and they lost it. I recently purchased a universal remote that didn’t work at all. To get the refund on this $ 11 product a receipt wasn’t enough; I also had to give my name, address, phone number and signature. Why? Because «it’s policy». Maybe this is a holdover from the days when Radio Shack tried to get this name and address for *every purchase*. Maybe enough people got fed up with that to put an end to it. And perhaps Radio Shack also got tired of monitoring my purchases from 1600 Pennsylvania Avenue, NW.