Fran Coys Salon and Spa

The quality of my hair stylist was excellent, however… I set up an appointment for a manicure a few days later and had to cancel due to a migraine. I do not have a record there of cancelling more than this one appointment, per the manager of the salon. I am very disappointed because I received a letter in the mail informing me that they appreciate my business however need 24 hour notice for any appointment cancellations. This is inappropriate and anyone who knows what a migraine is would understand my need to cancel the appointment.
I am grouped into the category of people who consistently cancel appointments now, so I was told in such a way.
If you decide to go to this salon, you will most likely get a warning letter if you happen to have an unplanned medical issue or emergency and need to cancel within 24 hours. They do not take into consideration the needs of the individual client.
This has nothing to do with the wonderful hair stylist. It does with the manager and customer relations rep…

My aunt and I made appointments for massages. Omg! Great experience! Highly recommend

About a year or so ago, I stopped in for an eyebrow wax, and was scheduled with Jarrah. She did a fabulous job. We also talked about hair, and she gave me a bang trim, and talked about ideas for my hair. I made an appointment with her, and have been going to her ever since to get my hair done, and couldn’t be happier. She is very talented and creative, and I walk out knowing that my hair looks great.
Fran Coy’s also carries an abundant supply of the latest and greatest hair products. Pureology is my favorite!

My previous review was for the salon, this review is for the spa, which I finally tried this weekend after coming here for hair services for years!
For spa appointments, you check-​in at the same check-​in area that you use for the salon, and then a staff member will walk you back to a separate waiting area for the spa. There are cushy seats, magazines and lemon water.
During the wait, I filled out a form that asked some of the usual spa questions (ie: Ever had a massage before? Do you have any pain or soreness today?) I LOVE the fact that they ask you whether you are there for relaxation or to relieve physical pain, and whether or not you want a light or deep touch.
I received a hot stone massage from Linda and it was fabulous! She was friendly, so I felt comfortable right away. The stones were the perfect temperature, which helped me relax. She massaged my legs, arms, back, neck and shoulders during the 70 minute treatment. I could feel the tension melting away! At the end of the treatment she let me take my time getting ready to leave, and brought me a glass of cold water.
It was a wonderful pick-​me-​up at a reasonable price!

I came to Michigan for Graduate School from South Carolina. I went around to 4 other salons in the Ann Arbor area until a friend told me about Fran Coy. Until then, I hadn’t found a stylist who I trusted enough to do color, and always walked out with a haircut that was fine, but not exactly what I wanted.
I was randomly booked for an appointment with Alex, and whoever was working the desk that day was a godsend. Alex was not only friendly and easy to talk to for my cut and color, but she made sure that the color was exactly what I wanted. When I told her I was unsure, she elaborated on some advice and off we went. I walked out with what I thought was the perfect color and haircut that day.
I have gone back and seen Alex twice more since, and let me tell you, the color is consistently spot on. Especially because I like to change my color regularly, she is always open to change, and makes sure that I get exactly what I want. I have already told her that as long as I am here, I’m not going anywhere else.

I love Fran Coys. They are friendly, welcoming, accommodating, professional, skilled. Excellent customer service. Great massage with Anita, excellent manicure/​pedicure with Amanda (delightful!). Wesley at the front desk was super helpful, and even loaded my bike into the bike rack on my car for me so I wouldn’t mess up my manicure! They go out of their way to provide a relaxing and pampering spa experience.

I’m giving this five stars because every time I have gone in there the gentleman working the desk, Wesley, has been great.
The biggest reason for the five stars is the girl I go to for everything. Cuts, colors, products. She’s even come into work on her days off to help with my awful hair skills.
If you want to work with someone compassionate about your needs, an open minded smart individual and great cosmetologist see Paige Baranowski. She has saved me from so many hair disasters. My little sister (5) hates hair cuts but trusts Paige enough to let her get things taken care of. When my mom got sick and there was talk of Chemo Paige was there to reassure her that if her sickness got to that point she would do everything to get her the best wig out there. She made my mom feel safe and taken care of. It’s easier to hear good news from a professional because family may be helpful, second opinions are always great. I trust her and my whole family goes to her now. She listens to what you want instead of listens and decides for herself.
Tip: Buy your products from the girls you work with if you decide to come back for more. If a girl helped you fall in love with a product she deserves the credit and the sale as most businesses do look at additional sales for how they offer raises. If your hair dresser takes care of you be sure to have her back too!

The best thing about the salon is its location. It’s well out of congested Ann Arbor. Parking is plentiful. There tends to be an older clientele. It’s a full service salon and your hair cutter will be doing everything else for you so it’s more friendly than expert. Cost is based on your technician’s seniority. My hairdresser just got bumped up to another level. When I saw a 20% increase in my bill, I was shocked.

Fortunately, my experience is in-​line with what’s represented by other users’ photos here. Unfortunately, that means the place is in fact cluttered with too many products for sale, and their work on hair/​eyebrow/​makeup is asymmetrical.
From speaking with the 3 receptionists (yes, 3 present at once) and my stylist, most of their clientele have been going there for many, many years with the same haircut and dye jobs over time. Draw your own conclusions from that…
Anyways, if you do make an appointment, here are some tips:
TIP 1: before you make an appointment, ask for pictures of work they’ve done in the past year. If you like a certain example, ask if that style is possible for you.
TIP 2: If you bring kids, keep them close; the product stands are a bit precarious and hold expensive items.
TIP 3: If you don’t like small talk, an easy fix is to read a magazine or play with your phone. It’ll keep the small talk at bay!

I am not local to this area but got a gift card for here so I decided to take a drive and get a mani before a wedding I was attending. The technicians name escapes me but she was sweet enough, seemed to know what she was doing. I requested a simple french manicure and my god did it look bad… and I mean so bad I was embaressed to check out because I saw the clerk look at my nails and the face she made said it all. The tech didnt even clean up the sides where polish was on my skin and I ASKED for it. I can’t recommend them to anyone.

If anyone had told me that a family owned salon in Ann Arbor, rather than one of the ones I had been to in Paris, Mumbai, DC or Boston, would be the one to reduce me to tears in their lobby, I wouldn’t have believed it.
I started losing my hair rapidly (and my confidence) about one month ago. Since then, I’ve rarely left the house without a hat. Based on a friend’s recommendation, I booked an appointment for a wig consultation. I was nervous, but excited. I know nothing about wigs and was thrilled that someone was going to walk me through and educate me on the matter.
I met with Alex and she showed me some wigs. She suggested I look through some catalogs and I told her that I was game for just trying on some wigs. She pulled some different styles on and I had a great time with her, trying them on. It was actually fun and she made it really relaxing. We stumbled upon a spunky, fun wig that I immediately loved. I settled on it and she told me that she didn’t think that I even needed to buy a comb or brush for it. I said OK. I happily bought the wig and went on my way.
When I got home, I was thrilled to send my sister a picture of the wig and a link to it. When I googled the actual model of the wig, I was SO confused. Immediately, I freaked out. The model pic showed a sleek bob and my wig was funky little curls everywhere. Never having owned a wig, I didn’t know if the wig had been curled or styled previously. If so, did this mean that I had bought a previously styled wig that would change shape when I washed it? I felt angry that I hadn’t asked to see a pic of the catalog style and even more angry that she hadn’t done that on her own.
When I realized all this, the salon had closed for the day. The next morning, I drove over and asked to speak to someone about the wig. Mindy (?) came up to me, was introduced to me as the manager and immediately hurried me along, telling me that she was with a client and that she only had three seconds. I told her that I had a great experience with Alex, but that I thought something was wrong with the wig and that I hadn’t previously seen the styled pic and mine didn’t look like that. I was worried mine was going to lost its look. Immediately, she launched into, you can’t return this, the wigs are non-​refundable.
Here is the funny part. It was NEVER about the money for me. I came into the salon knowing I was going to pay more than if I ordered the wig online. I was paying for the expertise, privacy and sensitivity. I may be buying wigs for the rest of my life. I went into the salon expecting to spend thousands, so the fact that this all got so nasty about someone worrying about this specific transaction is crazy to me.
When I googled the wig, I was shocked to learn that it had ear tabs. Alex had never mentioned those to me. The wig was 370 online. The consultation costs 30, which they credit toward the wig. I payed 520 for the wig. The bump in price didn’t even warrant a mention of ear tabs.
Back to the lobby. I told her that I was sorry she had three seconds, but who was I supposed to talk to. She then said, I can’t talk right now, I have a client getting a chemical (something or other, I don’t remember) and if I don’t get back there in a few minutes her hair is going to fall out.
I go, yeah well I wouldn’t want that to happen because that would really suck. I know how that is. And then I started sobbing. I told her the wig doesn’t look like the picture. She said I was wrong and she has been doing this for 20 years (without taking the wig out of the box) She said, I will come and meet with you at another time, I will help you with this, wash it, do whatever.
I said, I don’t ever want to come back here, this is horrible. I want my money back, I want to leave. She said we are not giving you your money back.
The receptionist told her to go back to her client and that she would set up an appointment for me. I remained in the middle of the lobbying sobbing, saying this is so embarrassing, I don’t know if I’m going to come back tomorrow. Not one person asked me if I was ok or offered tissues.
I went back today. Mindy walked into the room and said we are not refunding you are wig. I exploded at her. I said is that how you greet your customers? is that how you say hello? are you really that rude to them? and she said, you are rude to me. She brought in another manager and I told them that I was upset no one was asking about my experience, or looking at the wig, only talking about money. Mindy said that she wanted to hear about it if it wouldn’t be a waste of her time.
So, I broke down sobbing again, gave up emotionally and they became nicer. She apologized for the hair loss comment. Mindy took me to the back room, tried on wigs, was kind and taught me how to style the wig I bought. She showed me how to brush it, the right way to wear it. I left happier, but realize now it is the product I am happy with. And that I just paid 150 to be humiliated and treated poorly.

I really don’t like to give bad reviews but I had my wedding in Ann Arbor last week and the only negative experience about it was the makeup at the Fran Coy Spa. Don’t get a makeup appointment from this place for occasions more important than a first date. It was a 45 min appointment but the artist! finished her job in 20 minutes, the result was just a darker heavier version of a day makeup. Worst part is, when I complain at the front desk, they were rude and cold. They didn’t do anything when I said it’s my wedding and I am really upset with the result. They also charged me more than the agreed price on the phone. I didn’t argue with them because it was my wedding day. I had to come back home, clean some of my face and add a layer of waterproof mascara to make sure I won’t look like a panda at the end of the night. I look ok even without makeup so my dissatisfaction didn’t ruin my night. However, if you have big expectations from a makeup artist, go find somewhere else.

Fran Coy’s is really a top notch salon and spa! They have quite a few excellent stylists, including but not limited to Nichole, Jodie, Danielle, Cara, Lauren, and Jarrah! Jodie Guerrero excels in color and I always get complements on my hair. They offer quite a variety of services and the staff is always friendly!

Danielle did an amazing job on my wedding makeup, including lashes. Not overly expensive either. Manicures were good, for the price. I would recommend this place!

Jodi, who did an updo and makeup, and an esthetician who did my facial were amazing –They are worth 5 stars. However the young front desk lady griped outwardly for my not calling prior to using a spa wish certificate. Other salons haven’t found it a hassle in the past, but she made it a point to scold me. She was very unpleasant to interact with, and canceled out the once relaxing facial treatment and turned it into a sour experience.

My daughter and I had pedicures at Fran Coy. We were excited and really thought we were going to enjoy the experience. Well, things didn’t turn out quite so positively. My daughter’s manicurist did not take my daughter’s pedicure too seriously. The customer before my daughter was coddled to such a degree that she was actually given the bottle of nail polish! Yet, my daughter received half of a pedicure. Her pedicure ended early even after starting late, she did not receive a leg message or exfoliation and finally, the nail polish was put on very poorly (bumpy and lumpy.)
Very disappointing. A lot of attitude at the desk to the point of rudeness. I was talked to in an unpleasant manner. The whole experience was a major turn-​off. It was the first time we had been to Fran Coy and you know what — it’s our last! I refuse to patronize an establishment, pay for a service that was not received and be spoken to in a rude fashion.

Great facility, awesome staff, and surprisingly affordable.

I’ve had a number of services at this location — and they were all pretty good.
I had a number of facials with Jude — she’s really great and managed to get my face under control when I first moved here. We did a series of peels and she did a great job. She also has waxed my eyebrows and used a cold wax — which was fantastic as it didn’t hurt any of my tender skin. Really great.
I’ve had a couple of massages — and for the price they were absolutely superb. I have lower back issues and the deep tissue is the way to go.
I did get a haircut once — and it was great — but I’m pretty loyal to my stylist elsewhere. Good in a pinch for sure though. They usually have sale items too — which range from OPI polishes to Redken products and even wigs from time to time.
I’d give it a shot — or if you’re looking to give a gift cert — I got my mother one and she was SO happy.

I stopped in here to check out the place and get a quick brow shaping. It looked nice. the front desk was friendly. The gal that did my brows was attentive and asked for my feedback before getting me out of the chair. So far, I will be back for more services. Looking forward to a good facial soon. The welcome bag has discounts for services. Stay tuned!

I really don’t want to give this salon only two stars, since it is locally owned an operated, but what can ya do when do you don’t like your service…
I booked a Mani-​Pedi combo, both with paraffin waxing. My pedicure was fine and has lasted quite a long time, no complaints there… My manicure however is another story. Although I really liked the girl doing my nails she didn’t pay a lot of attention to my them. She didn’t hold my hand in hers to paint them, they were just laying flat on a towel and she struggled tried to do an even job. My right thumb was messed up, quite obviously, but I didn’t say anything because she had said she «hates» when people tell her to fix their nails… As a paying customer I should have spoken up, but didn’t want to bitch and you’ll see why in my next paragraph.
I wasn’t thrilled with the customer service either. My manicurist felt compelled to gossip about the customer sitting beside me, once she had left. It was nothing malicious, but it says something regarding the professionalism of the salon. What she said wasn’t particularly bad, but it makes you wonder if she’ll be talking about you to another customer once you leave.
The salon is clean and seems to be popular in Ann Arbor and isn’t very expensive (don’t bother getting the paraffin), but for quality of my nails, coupled with the lack of professionalism by the young staff, I won’t be coming back.