Firestone Complete Auto Care

I think I am being generous here by rating them at 2 stars, I’m just being fair.
There are very few honest motor mechanics out there that will give you a correct estimate, correct diagnosis and not try to squeeze out every penny they possibly can from you. The guys at Firestone are definitely not one of those. They seem to work on commission so they’re just trying to make some money to feed their families which is fine but don’t stretch it to the extent that you’re taking undue advantage of customers.
I went in for a tire change during winter (which is quite severe in MI with quite a bit of snow) because my old tires had little thread left and they surely wouldn’t work in the snow. I did not want to invest in snow tires due to the cost at that point so I asked them about new tires to put on which would work reasonably well in all seasons. I admit I was naïve at that point and did not do any research on tires but I was expecting them to offer a choice of tires and explain those choices. They just told me that they would be putting Bridgestone tires and I believed that they would put something that would work well in all seasons.
Having started a new job just about that time and also planning a wedding, I was quite busy and did not pay a lot of attention to what type of tires they were putting on. If I remember correctly the old tires were all seasons and I assumed that they would put the same tires. They put!! summer tires! in the middle of winter when I told them that I was replacing tires to be able to work reasonably well in snow but did not want snow tires. I made a mistake of trusting them to give me what I asked for. A honest business would is expected to try and give a customer information of what their options are and then let them choose. They were so sneaky about this whole thing because they knew that the summer tires won’t work at all in snow so that would force me go back and get snow tires or some other tires with better snow ratings.
It was my mistake that I did not do my homework but I believe this is not how businesses should cheat customers. The worst part is that I thought I was getting a personal experience with the guy who was handling my work because I spoke to him a couple of times before I got the tires, so he was well aware of what I was looking for and he knew the tires he sold me were totally opposite of what I had asked for. I was going from an absolutely amazing and honest mechanic I had in MA to weaselly ones at Firestone who I unwittingly trusted, expecting similar service. Boy I was so wrong!
I would stay clear of these sneaky people, they are absolutely untrustworthy, unless you know someone there well enough to trust. I am not going there again for anything because I just don’t trust them. Big lesson learnt, don’t every trust a motor mechanic until you are absolutely sure. Another thing to know is that they are definitely overpriced and make sure you check your receipt for unexpected charges before walking out.

The service technicians were quick and thorough. They were very pleasant and explained each problem thoroughly. My only issue is that it was a bit overpriced for the services that were quotes for the car.
Edit: Since going to other mechanics this store is overpriced and give you a «list» of services needed to be done on the car «immediately».